Zyxel_Stanley  Zyxel Employee

Hi @Mario Some of signatures are released yesterday, and it looks all of signatures still without download issue. Here is my signature status

Hi @japande You can have a check: (1) Operate a Test for your AD account in AAA setting. -> It should reply "OK" (2) Login your AD account in web portal. ->It should able login to session page success. Have a check if both of result are success. It could figure out the issue is not come from AD authentication issue.

Hi @Omnia Force to resync Device-HA configuration on Secondary device. Does it helps system uses "Virtual MAC" address?

Hi @japande You may make sure if password characters of "felix" and "CAROLINE" are belonging to ASCII code.

Hi @BlueTeam You can double click to edit your certificate, and click export certificate with private key after entering password. When import the certificate, the password is required too.

Hi @Mario VPN configuration provision in login portal page only support for IOS, since iPadOS is no belonging to iOS, so the session page will not display the download button to you. In 5.20 version, wizard will generates different platform configuration for Windows/IOS/MacOS/Android VPN client. You can download them when…

Hi @Carlo In the default setting, system will auto route traffic between WAN1 and WAN2 for load balancing. Of cause you can configure Backup(passive) interface for failover scenario. As current design, schedule profile could only work in Security Policy rules. According to your requirement to scheduling route road…

Hi @Mario VPN configuration provision already supported for IOS. User could download configuration after logging to portal. But doesn't support for Android yet. I will report it as idea section for new enhancement in the future. Thanks for your feedback. :)

Hi @VRPD If your old PC broken and would like to work VPN client on new PC. You send your license key by private message to me, then I will help to further check on server side first. Click this hyperlink to send private message to me.

Hi @jwgmmr You may search by keyword "RS232 to USB". It will list lot of different products like this.(some of cable required additional driver) Make sure PC could detect the cable by Device Manager first. And install terminal software.(e.g. Tera Term) For Serial port connection default baud rate is 115200. 

Hi @OmniaAfter building up Device-HA cluster, both of devices will work by the same virtual MAC.If disabled Device-HA function, device will use itself's MAC address. I will send you private message for further check this issue.

Hi @OmniaDuring Device-HA switching active role from Device#1 to Device#2. (Device-HA failover)Device#2 physical link goes to up and start to working.WAN interface will send "ARP Announcement" first.-> MAC address will the same as active role, and IP address will be your Public IP address. You can take a screenshot on your…

Hi @Pedro_Brito72 If you would like to reactive your license on new PC, then clean-up license record on server side is required. You may send your license key to me for further check by private message.

Hi @Omnia When failover from Device#1 to Device#2, WAN port of Device#2 will send ARP Announcement.

Hi @kyssling You may try 3rd party certificate tool to easy control your certificates.(e.g. XCA.exe) Import all of your certificates to software first. (1) Export Root and Intermediate certificates, and import to Trusted Certificates (2) Export server certificate with private key(PKCS#12), and then import certificate to My…