Zyxel_Judy  Zyxel Employee

Hi @PerF , To help us better assist you, please provide the following information: Your device model number A screenshot showing the "wrong user or password" error message Your device's MAC address and serial number (you can send these securely via private message by clicking on my account > Message)

Hi @Monald , Please be aware that the USG 200 model has reached its EOL status. For optimal performance and support, we recommend exploring our current firewall offerings here:

Hi @LukeArchbold , Thank you for sharing your Nebula organization/site information via private message. Unfortunately, we are still unable to access your site. It appears that the Support access hasn't been successfully enabled. Could you please enable Zyxel support?

Hi @jpblanch75 We tested roaming functionality using your Nebula site configuration with an SSID named "J4-5G" configured for WPA3-Personal security. Our testing confirmed successful client roaming between two access points as shown below. If your clients lose Wi-Fi connection before connecting to a new AP, please check…

Hi @Monald , Could you share with us details about your two scenarios: "the ISP router bypassing my Zyxel USG 200" and "using my Zyxel as normal" regarding: The topology - how did you connect the devices? The test method - which tools did you use, how did you conduct the tests, and could you share screenshots of the test…

Hi @LukeArchbold , If you cannot view the firewall event logs in Nebula, this may be due to two reasons: System Log is disabled. To resolve this: Navigate to Log & Report > Log Settings Change System Log setting to "Normal" The firewall device is offline in Nebula. Check the device's connection status and ensure its…

Hi @MGK , You can use Least Load First (LLF) for your network. In LLF mode, the firewall will calculate the WAN interface usage and transmit traffic by the least load interface. The path to configure: Network > Interface > Trunk

Hi @MarekStel , Please refer to this article to know how to configure Link Aggregation for your GS1920 switches: Is it possible to configure a network with a ring on these switches (each switch connected on two sides). To better support you, could you share more detail about the scenario/ application? If possible, please…

Hi @TiggerLAS , Please let us know if you need firmware version 2.90P0, which includes the solution for the NTP issue.

Hi @MSprecher , @coderjoe , The date code firmware have been sent to your Community inbox. Please check and download them.

Hi @peos42 , The logs you've seen are related to the PoE issue. Since you mentioned not experiencing any practical problems, could you clarify if you're using adapters for the Cisco switch and camera? If you're not using adapters, please try enabling Force AT mode on the affected ports (Ports 6 and 7) on the switch to see…

Hi @JCG , Thank you for your feedback. The screen indicates that the SSID (WiFi name) will be broadcast on both 2.4GHz and 5GHz frequencies. We will consider about improving the UI to make it easier for users to understand. should I leave this setting so that ECHO DES FLOTS uses both frequencies, or should I change…

Hi @Ampfinger , There are 2 configurations you can change to see if they resolve the issue. Solution: Increase your WLAN rate control for 2.4GHz to 5.5Mbps, while 5GHz and 6GHzto 12Mbps. The higher rate is set, the shorter transmission period can be achieved because less airtime will be occupied by management frames.…

Hi @SP84 , Could you tell us which model and firmware version you are using - is it 1.30P0 or 1.30P1?

Hi @Ampfinger , We assume this issue may be caused by a non-optimized configuration. To let us check your configuration, please enable Zyxel support. Additionally, please provide us with the name of your Nebula organization/site here or via the private message by clinking to my account > Message.