Zyxel_Judy  Zyxel Employee

Hi @jannisb , It seems like you want to report that your FWA710 at Site 2 disconnects from 5G after less than 24 hours of operation. i have run many test on the site no.2 . i have changed the sim card and put the first one in a cell phone which did respond very fine with no disconnections. Regarding the SIM card test:…

Hi @Zyxel_USG_User , Thank you for your detail information. Next weekend, I will take a screenshot when this is happening and post it here. During this weekend, please provide: Screenshots of the error messages when you cannot access SecuReporter The firewall's diagnostic file captured immediately when the access issue…

Hi @sherbs , We assume that with your Test2 switch configuration at the other site, you have set the speed to fixed 10G. To establish a proper connection, you need to configure the same fixed speed or Auto settings on both sides, not just one end. Please note that we cannot guarantee the performance or compatibility of…

Hi @cucci_nj , Thank you for your feedback. We're glad to hear that the issue has been resolved. We understand that our local support team has successfully connected with you via TeamViewer and phone call. We have noted the missed appointment issue and will implement corrective measures to prevent similar problems in the…

Hi @Scapin , Thank you for sharing the information. Could you please help to enable the "Network Monitoring" feature on your FWA510 to allow automatic reconnection attempts when the cellular connection is lost. You can do this by following these steps: Go to Network Setting > Broadband > Cellular WAN Enable the "Network…

Hi @Mk88_it , Thank you for sharing the detailed information. We are investigating this case and will update you when we have any findings. Thank you for your patience.

Hi @Mk88_it , We have been closely monitoring your case. During our recent access to your firewall, we did not observe the issue. However, now we confirm that the symptom has reappeared with your firewall, please keep the firewall in its current state, avoid rebooting the device if possible. We will investigate the issue…

Hi @PeterUK , Since there is a voting system in the Zyxel community, we recommend submitting only one idea per post. This makes it easier for members to track and vote on specific suggestions. Please keep this post focused on your first idea "2FA authentication by EMail on FLEX H models". Thank you for providing the…

Hi @cucci_nj , You can add the WAN object under Configuration > Object > Address/Geo IP > Address, similar to how you created the HA_TABLET object. Remember to select the appropriate Address Type and Interface for your firewall. Alternatively, you can directly select “WAN" it as shown in the screen below. Note: make sure…

Hi there, IP address x.x.x.254 is typically not affected by this rule. The actual behavior depends on the subnet mask settings provided by your ISP. The default gateway FWA710 in IP Passthrough mode is normally set to [Cellular WAN IP + 1]. If [Cellular WAN IP + 1] results in either a broadcast IP address, or an IP is not…

Hi @justitpros , It seems you're trying to allow more sessions per host. Here’s what you can do: Navigate to Configure > Firewall > Security policy > Session Control Adjust the Session per Host and click Save button.

Hi users, We have confirmed the reported issue and are actively working on a solution. We will notify you once the fix has been completed and implemented.

Hi @Deewa , The NAP303 supports two power options: DC Input: 12V DC, 2A Power over Ethernet (PoE): IEEE 802.3at compliant Please ensure you use either a compatible 12V/2A power adapter or an 802.3at-capable PoE switch/injector to power the device. By the way, please be aware that the NAP303 model has reached its EOL…

Hi @Zyxel_USG_User , Do you mean you currently access SecuReporter in Europe (on Monday)? If you're still experiencing connection issues to SecuReporter this weekend, please provide: Screenshots showing the error when SecuReporter is unreachable The firewall's diagnostic file This will help us investigate and identify the…

Hi @mMontana , Thank you for sharing. To confirm your requirement: Are you looking for a console cable with 2 connectors as below: SH-RJ45A / USB type C connector for Zyxel devices (firewalls, switches, access points) and USB Type-A connector for laptop connection?