Zyxel_Judy  Zyxel Employee

Hi @IT_SVY , If the NXC2500's current firmware is version V5.40, you need to upgrade to version 6.00P6 first, and then upgrade to version 6.10P2.

Hi @GiuseppeR , To enable IP passthrough mode on the NR5101, please follow these steps: Navigate to Broadband > Cellular > IP Passthrough Mode. Click the button to enable the feature. Choose the passthrough mode that best suits your needs.

Hi @castex49 , At the time of this writing, ZON doesn't support MAC Sonoma.

Hi @castex49 , At the time of this writing, ZON doesn't support MAC Sonoma.

Hi @leesm803 , V4.50 (ABMJ.0) in your provided logs is the firmware version for the GS1920-48v2 switch. You can use the 4.80(ABMJ.0)C0 firmware file provided above. The latest firmware for the GS1920-48 v1 is 4.50 (AAOA.3)C0

Hi @mMontana , Thank you for sharing your feedback. In our initial evaluation, the NWA50AX, NWA90AX, NWA55AXE, WAX50AX Pro, and WAX90AX Pro were designed for use in homes and small businesses, so SNMP support was not included, as noted in the datasheet. However, we recognize that more home and small business users are now…

Hi @Sinfodex , Merci de nous avoir fourni les informations sur l'appareil. Nous avons résolu le problème, et vous pouvez maintenant ajouter votre FWA505 à Nebula. Thank you for providing the device information. We have resolved the issue, and you can now add your FWA505 to Nebula.

Hi @Sinfodex , Veuillez nous envoyer l'adresse MAC et le numéro de série de votre FWA505 via un message privé. Vous pouvez le faire en cliquant sur mon profil et en sélectionnant 'Message'. Nous procéderons à la vérification dès que nous recevrons vos informations. Please send us your FWA505's MAC address and serial number…

Hi @SJames , Could you let us know how you tested the speed? Did you use a tool like Speedtest or something similar? Also, could you describe your network topology? Additionally, if your FWA510's firmware is not at version 1.18(ACGD.1)C0, I recommend following the instructions in this article to upgrade to the latest…

Hi @leesm803 , Please upgrade to firmware version V4.80, which includes comprehensive information and logs that will assist us in diagnosing the issue you reported and enhancements as well. After upgrading, kindly share the results with us. If the problem persists, please download and submit the tech-support file for…

Hi @mMontana , The manual you referred to applies to the small business models as NWA50AX, 90AX, and 55AXE and the NWA50AX Pro, 90AX Pro as well. Currently, there is no SNMP feature available in the small business models. However, users can consider using Nebula for configuring and monitoring the APs. We plan to update the…

Hi @sfesti , To address the issue of iOS devices not obtaining the relevant IP address when connecting to your Nebula WiFi network, please follow the provided troubleshooting steps: Reset network settings on client: Remove (forget or delete) the SSID profile from the client's Wi-Fi list. Then, attempt to reconnect to the…

Hi @TESsnc , To create a Nebula account, please navigate to Organization-wide > Administration > Click Add For creating Nebula accounts with specific access permissions: To grant access to specific organizations: Please refer to the image provided below. To grant access to specific sites within an organization: Please…

Hi @mMontana , Thank you for your valuable feedback and suggestions. As of now, the Wizard setup functions as previously described. Recognizing that the ability to customize profile names after the initial setup via the Wizard might be more convenient for users, we have already initiated a discussion on this topic. You can…

Hi @Johnzie , Could you confirm the color of the Cellular Signal Strength light located in the middle? Is it blue (indicating good signal) or green (indicating medium signal)? If the light is red, it signifies poor signal (steady red) or no signal (blinking red), which would result in no internet connection for your…