Zyxel_Judy  Zyxel Employee

Hi there, Please refer to the FAQ to optimize wireless performance. If issues persist after following all configurations, please provide the org/site name, AP MAC address, client MAC address, SSID, and connection time. You can drop the info via the private message by clicking my account > Message.

Hi there, High channel utilization often indicates significant interference within your network environment. To potentially resolve this issue, you may adjust specific settings related to the radio channel width and DCS same to the image below. After making these changes, monitor the channel utilization metrics to see if…

Hi @Pbee , Several factors can impact the TX and RX of data between wireless clients and AP. Please check some key considerations and adjust them if needed. Distance and obstructions: The farther the client is from the AP, the weaker the signal strength. Walls, furniture, and other physical obstacles can attenuate the…

Hi @User4321 , Thank you for your cooperation. We were able to reproduce your issue in the Nebula. We'll analyze the case and provide you with updates. Regarding upgrading the firmware via the local GUI, please ensure that you upload the .bin file, not the .zip file. We believe that the message "wrong image file" will…

Hi @Butcher , Thank you for your interest in the Zyxel products. To understand the differences between the Nebula NR7101 and the FWA710, please refer to this thread.

Hi @User4321 , Please going to Nebula > Help (On the top of right) > Support Request > Zyxel support Access to enable and save for us to check. By the way, could we implement the firmware upgrading process to clarify the issue?

Hi @Ludovicus , Given that you have an Ethernet backbone in your house, both the options you've mentioned are viable. Here's a brief comparison to help you decide: Using an AP like NWA50AX: This option allows you to create a roaming profile, providing seamless connectivity as you move around the house. Here are some key…

Hi @plimlico24 , We have noticed that you provided the same feedback on another thread. Please refer to that thread to continue the discussion about this issue.

Hi @plimlico24 , Please refer to this FAQ to know how to resolve the "key handshake fail" issue and tell us if there is any update.

Hi @itcrt , Upon analyzing your event log, we discovered key handshake failures and roaming symptoms associated with poor signal strength, ranging from -86dBm to -76dBm. We recommend positioning client devices closer to the Access Point (AP) or adjusting the deployment of your AP to ensure a better signal. For optimal…

Hi @Guldis , Hi there, We've already uploaded the latest FW to the website. To download the latest firmware for your device, you can refer to the Zyxel Download Library. For example, the link provided is for the WAX620D-6E model. If your APs are managed through Nebula, you can upgrade the firmware by navigating to…

Hi @nielsscheldeman , Thank you for your input! We assume that the default SSID's security option being set to something other than "open" may be a common preference among users. Therefore, we are considering creating a future request to evaluate this feature. We will closely monitor the votes and comments as part of our…

Hi @Sumpfstrauch , If the SSID VLAN is equal to the AP’s VLAN, the packet will follow the AP management VLAN, being either tagged or untagged depending on whether the "As Native VLAN" option is disabled or enabled. If the SSID VLAN is not equal to the AP’s VLAN, the packet will follow the SSID VLAN tag. The "As Native…

Hi @HPITS , With the current mechanism of L2 isolation, it is to Allow multicast packets, Allow broadcast packets Allow packets from a configured Wi-Fi interface if the destination MAC is on the list (e.g., GW MAC) Drop other packets from the configured Wi-Fi interface. Usually, scanner software will send an ARP request to…

Hi @Shadowfacts_223344 Could you let us know whether your NWA90AXs are brand-new models, or if the message as the AP has already been registered on Nebula when you attempt to log in unsuccessfully? We assume that your 90AX devices are registered on the Nebula site, so you'll need to use the Nebula site password to log into…