Very horrible service, nightmare in fact

cucci_nj
cucci_nj Posts: 4  Freshman Member
First Comment
in Service & License

I have had a issue for weeks and have tried set up a teamviewer session several times and the support agent never shows up or reponses to my emails. This is extremely dissappointing.. how can I raise a complaint?

All Replies

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,731  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    edited 6:04AM

    Hi @cucci_nj ,

    We apologize for any difficulties you experienced with our support service.
    If you are mentioning to the ticket #479519 about "tablet can access to local network without internet access", here is our recommendation:

    • Set Source to "HA_TABLET"
    • Set Destination to "WAN"
    • Set Action as "deny"
    image.png

    Please let us know if you need any further assistance.

  • cucci_nj
    cucci_nj Posts: 4  Freshman Member
    First Comment

    There is no WAN selection option in the Destination drop down.

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,731  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @cucci_nj ,

    You can add the WAN object under Configuration > Object > Address/Geo IP > Address, similar to how you created the HA_TABLET object. Remember to select the appropriate Address Type and Interface for your firewall.

    Alternatively, you can directly select “WAN" it as shown in the screen below. Note: make sure to choose the correct "From" zone where your HA_TABLET is located.

    image.png

  • cucci_nj
    cucci_nj Posts: 4  Freshman Member
    First Comment

    Need to change Action to DENY and it works

    ex.png

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,731  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @cucci_nj ,

    Thank you for your feedback. We're glad to hear that the issue has been resolved.
    We understand that our local support team has successfully connected with you via TeamViewer and phone call. We have noted the missed appointment issue and will implement corrective measures to prevent similar problems in the future.

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