Zyxel_Kay  Zyxel Employee

Hi @HUBERT_KASPRZAK Could you please use the tool to record a screen video and share it with us via private message?

Hi @HUBERT_KASPRZAK Do you mean that after upgrading your firewall to V1.31, the backup feature returned to normal, but you're now encountering an issue with the system log? Could you please provide more details about the symptoms you observed? A video recording or screenshot would be very helpful for us to better…

Hi @bwoolley Could you please check the serial number of your device? If the serial number does not fall within the S23xxxxxxxxxx or S24xxxxxxxxxx range, you may need to downgrade the firmware and reset the device by pressing the RESET button on the front panel. Afterward, you can proceed to register it to Nebula CC. For…

Hi @florian1308 We will begin processing your request shortly. Please check your email inbox for a confirmation email and follow the instructions to complete the process.

Hi @Dpj We'll be monitoring the votes and comments as part of our evaluation process. If anyone likes this idea, please show your support by leaving a comment or voting for it.

Hi @PeterUK First, please ensure your configuration for 2FA VPN access is set up correctly. You can refer to the guidance article below to verify your setup: [USG FLEX H] How to Set Up 2FA with Google Authenticator for Remote Access VPN and SSL VPN If you’ve confirmed that the configuration is correct and the issue…

Hi @EdbO The dnsmasq-dhcp messages in the logs are generated by dnsmasq, reflecting the status of DHCP-related operations. Since you've enabled the Cellular IP Passthrough feature, this allows the public IP address to be directly assigned to a specific LAN device. All traffic is forwarded directly to that device, bypassing…

Hi @BenHead In AP firmware version V7.10, we included several bug fixes addressing MLO-related issues. We recommend upgrading to the 7.10P1 firmware, re-enabling the MLO feature, and monitoring to see if the issue persists.

Hi @HUBERT_KASPRZAK Currently, the latest firmware for the USG FLEX 200H is V1.31. We recommend upgrading your device to this version to ensure optimal performance and security. Regarding your concern about the configuration not being backed up as per your scheduled settings, could you clarify if you're referring to the…

Hi @bwoolley Thank you for reaching out. Since ZTP mode was removed in firmware version V5.37 patch 1, your ATP800 needs to be deployed to Nebula using Native Mode instead. For more details about this change, please refer to the following article: To register your firewall with the Nebula Control Center using Nebula Native…

Hi @MarvinSV Is your Nebula organization and site still accessible? If so, please enable Zyxel Support access in your Nebula organization and share the organization and site names with us. We can start by reviewing the configuration and logs. It's fine if the device is offline.

Hi @PeterUK Regarding your queries: Accessing the 2FA Authorization Page: As mentioned earlier, USG FLEX H (uOS firewall) models are designed to enhance security by not supporting WAN IP or FQDN-based access to the VPN 2FA link. This proactive approach minimizes potential WAN attack surfaces. Accessing the 2FA Page via LAN…

Hi @MarvinSV Based on your description, it sounds like there may be some configuration issues affecting your smart home devices’ connectivity with the SCR50AXE. To better assist you, I have a few questions to clarify your setup: Have you kept the same SSID (WiFi network name), password, and security settings from your…

Hi @Dpj It seems your main concern is checking the current organization level (Base/Plus/Pro) of each Nebula organization. If that’s the case, the MSP feature could help address your needs. By applying an MSP license to your Nebula account, you can easily monitor the status of multiple organizations under your management.…

Hi @oregmagus Thank you for your inquiry! The 💎VPN Orchestrator feature is exclusive to Nebula Pro-level organizations. To access this feature, you'll need to upgrade your Nebula organization to the Pro level. Based on the device license information you provided, it appears some of your devices are using the Plus Pack,…