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Router Logs for Troubleshooting
A couple of times, my Zyxel Multy X, which is currently on the latest firmware has lost connection to the internet (shows red arrow), while I was away from home. When I got home, I connected my laptop direct to the modem that the Multy X connects to and I was able to get access to the internet. So, I restarted the Multy X…
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The ports at the rear seem dead?
I am trying to connect a set of Sonos speakers and even with direct cable they can't be seen by the router. I have looked at the settings on the router and the Port forwarding is Active, UPnP is Active but DMZ is not. Is this correct as I don't know what any of these mean? #MultyX_Dec_2018
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Multy not txing 5GHz after house move - why?
Just re-installed Multy after house move and after a few minutes I can’t detect transmission on 5GHz Wi-Fi - any thoughts on why this should be and how to resolve? #MultyX_Dec_2018
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Multy App not compatible
I just bought a pair of multy x. But I cannot install the app on my Huawei P20. It say my device is not compatible. When i use "https://play.google.com/store/apps/details?id=com.zyxel.multyx&rdid=com.zyxel.multyx" both my phone and tablet is gray. Please advice. #MultyX_Dec_2018
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One laptop not working with Multy WiFi, other devices OK
I have recently installed two Zyxel Multy devices. WiFi seems fine. I have 3 Mac laptops, 3 iPhones, an iPad, an Apple TV and wireless speakers on the WiFI network. However, one laptop does play nicely with my new mesh WiFi. I can't think why it is different from the other two. Some websites are slow to load. Sometimes I…
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What is the maximum number of node for Multy U (WSR30) that can be deployed in a network?
The maximum number of node for Multy U (WSR30) is 6.
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This product "Zyxel Multy X AC3000 Wi-Fi Mesh System" contains 2 router?
Today I bought this product. When i opened it up, i realised in my pack there is one router. So my question is how many routers contain this product? In the shop the number of this product: 546095 Thanks for your help! #MultyX_Nov_2018
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Zyxel Multy X connection to the Modem
The Zyxel Multy X will it work, if the both router connect with UTP cable to the Modem? This is not problem? Or I just need to connect 1 router? #MultyX_Nov_2018
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New firmware available for Multy X - Firmware: V2.10(ABKJ.4)C0
Hi New FW released for Multy X, can't find any release notes? #MultyX_Nov_2018
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Multy X USB?
When I connect a hard disk to the USB port why is it not available on my network? Thanks #MultyX_Nov_2018
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MULTY X USB features
dear Zyxel. Wnen will be finaly available USB connectivity option on Multy X mesh system? I switched from Apple Airport extreme systeme where it works PERFECT!!! From this I am really sad because I need it. Thanx for answer #MultyX_Nov_2018
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Where can find user guide of AiShield?
You can find user guide of AiShield as below: https://www.zyxel.com/AiShieldDeploy/
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AiShield-Setup and Configuration FAQs
* How to activate AiShield license? * How to create a profile? * How to quickly block a profile? * How to edit a profile? * How to delete profile?
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How to check threats detail when my network be attacked?
Step 1: Open the AiShield App which is installed in your mobile device. Step 2: Tap the "Security" icon to go to the "Security" page. Step 3: Top "Threats", then select "Day", "Week" or "Last 30 Days". Step 4: Tap "List". Step 5: Select one of threats log on "Threats list" page. Step 6: To check the information on "Threats…
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How to edit device name and device icon?
Step 1: Open the AiShield App which is installed in your mobile device. Step 2: Tap the "Device List" icon to go to the "Device List" page. Step 3: Select the device. Step 4: Tap "Edit" icon on "Device Details" page. Step 5: To modify a new device name. Step 6: Select a new device icon then tap "Save". Step 7: Finished.
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How to check all security history by device?
Step 1: Open the AiShield App which is installed in your mobile device. Step 2: Tap the "Device List" icon to go to the "Device List" page. Step 3: Select the device. Step 4: Tap "History" on "Device Details" page.
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How to check Warning security history of AiShield ?
Step 1: Open the AiShield App which is installed in your mobile device. Step 2: Tap the "Security" icon to go to the "Security" page. Step 3: Top "Warning", then select "Day", "Week" or "Last 30 Days". Step 4: Tap "List" to go to "Warning list" page.
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How to check Threat security history of AiShield ?
Step 1: Open the AiShield App which is installed in your mobile device. Step 2: Tap the "Security" icon to go to the "Security" page. Step 3: Top "Threats", then select "Day", "Week" or "Last 30
Days". Step 4: Tap "List" to go to "Threats list" page.
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How to sort by the device being attacked?
Step 1: Open the AiShield App which is installed in your mobile device. Step 2: Tap the "Security" icon to go to the "Security" page. Step 3: Tap "Attacks" to go
to the "Attacks" page. Step 4: Select sort device
by "Day", "Week" or "Last 30 Days".
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What to do when the speed of WiFi declines sharply after running a period of time?
Please follow the steps to troubleshoot and enhance the speed when you encounter the problem. Step 1: Check the signal strength via Multy App. Please refer to the article How to check the signal strength via Multy app for the method to identify if the current signal strength is good enough. Step 2: Analyze and Adjust. If…
