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Parental Control hangs Multy X
Hi, Multy X When I enter the parental control or click the "connected devices" in the bottom of the main screen which brings me to the device list the app hangs. I can see "Parental control" on top and a spinning circle. (No list of connected devices. The app hangs here and not possible to go back. All other functions in…
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Router Logs for Troubleshooting
A couple of times, my Zyxel Multy X, which is currently on the latest firmware has lost connection to the internet (shows red arrow), while I was away from home. When I got home, I connected my laptop direct to the modem that the Multy X connects to and I was able to get access to the internet. So, I restarted the Multy X…
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The ports at the rear seem dead?
I am trying to connect a set of Sonos speakers and even with direct cable they can't be seen by the router. I have looked at the settings on the router and the Port forwarding is Active, UPnP is Active but DMZ is not. Is this correct as I don't know what any of these mean? #MultyX_Dec_2018
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Multy not txing 5GHz after house move - why?
Just re-installed Multy after house move and after a few minutes I can’t detect transmission on 5GHz Wi-Fi - any thoughts on why this should be and how to resolve? #MultyX_Dec_2018
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Multy App not compatible
I just bought a pair of multy x. But I cannot install the app on my Huawei P20. It say my device is not compatible. When i use "https://play.google.com/store/apps/details?id=com.zyxel.multyx&rdid=com.zyxel.multyx" both my phone and tablet is gray. Please advice. #MultyX_Dec_2018
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One laptop not working with Multy WiFi, other devices OK
I have recently installed two Zyxel Multy devices. WiFi seems fine. I have 3 Mac laptops, 3 iPhones, an iPad, an Apple TV and wireless speakers on the WiFI network. However, one laptop does play nicely with my new mesh WiFi. I can't think why it is different from the other two. Some websites are slow to load. Sometimes I…
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What is the maximum number of node for Multy U (WSR30) that can be deployed in a network?
The maximum number of node for Multy U (WSR30) is 6.
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This product "Zyxel Multy X AC3000 Wi-Fi Mesh System" contains 2 router?
Today I bought this product. When i opened it up, i realised in my pack there is one router. So my question is how many routers contain this product? In the shop the number of this product: 546095 Thanks for your help! #MultyX_Nov_2018
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Zyxel Multy X connection to the Modem
The Zyxel Multy X will it work, if the both router connect with UTP cable to the Modem? This is not problem? Or I just need to connect 1 router? #MultyX_Nov_2018
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New firmware available for Multy X - Firmware: V2.10(ABKJ.4)C0
Hi New FW released for Multy X, can't find any release notes? #MultyX_Nov_2018
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Multy X USB?
When I connect a hard disk to the USB port why is it not available on my network? Thanks #MultyX_Nov_2018
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MULTY X USB features
dear Zyxel. Wnen will be finaly available USB connectivity option on Multy X mesh system? I switched from Apple Airport extreme systeme where it works PERFECT!!! From this I am really sad because I need it. Thanx for answer #MultyX_Nov_2018
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Where can find user guide of AiShield?
You can find user guide of AiShield as below: https://www.zyxel.com/AiShieldDeploy/
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AiShield-Setup and Configuration FAQs
* How to activate AiShield license? * How to create a profile? * How to quickly block a profile? * How to edit a profile? * How to delete profile?
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How to check threats detail when my network be attacked?
Step 1: Open the AiShield App which is installed in your mobile device. Step 2: Tap the "Security" icon to go to the "Security" page. Step 3: Top "Threats", then select "Day", "Week" or "Last 30 Days". Step 4: Tap "List". Step 5: Select one of threats log on "Threats list" page. Step 6: To check the information on "Threats…
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How to edit device name and device icon?
Step 1: Open the AiShield App which is installed in your mobile device. Step 2: Tap the "Device List" icon to go to the "Device List" page. Step 3: Select the device. Step 4: Tap "Edit" icon on "Device Details" page. Step 5: To modify a new device name. Step 6: Select a new device icon then tap "Save". Step 7: Finished.
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How to check all security history by device?
Step 1: Open the AiShield App which is installed in your mobile device. Step 2: Tap the "Device List" icon to go to the "Device List" page. Step 3: Select the device. Step 4: Tap "History" on "Device Details" page.
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How to check Warning security history of AiShield ?
Step 1: Open the AiShield App which is installed in your mobile device. Step 2: Tap the "Security" icon to go to the "Security" page. Step 3: Top "Warning", then select "Day", "Week" or "Last 30 Days". Step 4: Tap "List" to go to "Warning list" page.
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How to check Threat security history of AiShield ?
Step 1: Open the AiShield App which is installed in your mobile device. Step 2: Tap the "Security" icon to go to the "Security" page. Step 3: Top "Threats", then select "Day", "Week" or "Last 30
Days". Step 4: Tap "List" to go to "Threats list" page.
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How to sort by the device being attacked?
Step 1: Open the AiShield App which is installed in your mobile device. Step 2: Tap the "Security" icon to go to the "Security" page. Step 3: Tap "Attacks" to go
to the "Attacks" page. Step 4: Select sort device
by "Day", "Week" or "Last 30 Days".
