-
Zyxel Multy AC3000
Dear all, I'm planning to buy a Zyxel Multy AC3000. The only part is holding me is the limited control features of the Mesh Router. Basically right now you can only control by APP and not by web interface. I would like to ask if in the future the Zyxel team will support more features by APP or maybe they will enable WEB…
-
How to reset Multy U (WSR30) to factory default settings?
Sometimes you may need to reset the Multy U (WSR30) to its default factory settings and there are several ways to reset the Multy U (WSR30). Reset Button from device back The reset button is in a small hole next to the WAN port in the back of Multy U (WSR30). Please use a paper clip or toothpick to press the button for 5…
-
What to do when the throughput is not good enough between the Primary node and the extender?
When running speed test to diagnose, the result shows the throughput is not good enough between the 2 nodes, please check the signal strength either by using the Multy App or through Web GUI. The Multy App Please refer to the article How to check the signal strength via Multy app? for the method to identify whether the…
-
What to do if the primary Multy can't find other nodes?
When the primary node can’t find other nodes, please
follow the instructions shown below for troubleshooting. Too
far from primary node Check the other node’s location on Multy App to find out if
the signal strength of the node is too weak and move the node to a proper location where the signal strength is perfect.…
-
What to do when Multy APP shows Unable to Activate Multy?
When the Multy App shows Unable to
Activate Multy during installation, two options are provided for the user to continue the installation. One is Try Again and the other one is Reset Multy. Please follow the steps shown below to solve the problem. Step 1: Reactivate the Bluetooth of your mobile device and tap the "Try…
-
Speed Test gauge
My broadband is 200mb, but the speed test measures up to 100mb. Are there any plans to change this? I am aware that I can test out my primary to internet link elsewhere, but would be nice if this worked as well. #MultyX_Oct_2018
-
Connect multy via lan cable?
Sounds like a dumb question but can i connect a multy unit as an access point via cable? Want to run internet in a shed in garden which cannot get good multi wireless but which already has a lan cable. Can i connect to multy unit in shed by wired lan cable from multy network in house? If so, which ports to use? Thanks.…
-
How to check the firmware version of Multy U (WSR30)?
There are several ways to get the firmware
version from Multy U (WSR30). Multy app from Menu Step 1: Tap "Menu" icon on home page. Step 2: Tap "Information" in the menu list. Step 3: Get the firmware version. Multy app from each Node Step 1: Tap the node icon which is shown on home page. Step 2: "Firmware Version" can be…
-
What to do if Internet is down?
The LED on primary Multy U (WSR30) is Red Solid Please connect a laptop or a PC to your modem (or router) directly to check if Internet connection is still alive. If Internet is down, please contact your Internet service provider (ISP). The LED on extender Multy U (WSR30) is Red Solid WiFi backhaul is probably disconnected…
-
What to do when Multy U (WSR30) is unable to access Internet during installation?
When Multy U (WSR30) detects that the Internet is not accessible while installing for the first time, it provides 2 more connection options, PPPoE and Static IP in the Multy app. It implies that Multy U (WSR30) doesn't get an IP address from your modem/router to access the Internet. This article shows you how to…
-
How to tell where the extender node connects in the network?
Step 1: Open the Multy app which is installed in your mobile device. Step 2: Tap the icon of the extender node on the home page. In the example, Study room is the extender node in the network. Step 3: Tap "WiFi Backhaul". Step 4: The node to which the extender node connects will be shown.
-
What are the version requirements for Android and iOS for Multy U (WSR30) App?
The Multy APP for mobile phone is compatible with the following iOS and Android versions:* iOS 9.0 or later. * Android 5.0 or later.
-
Where can I download the APP of Multy U (WSR30)?
The App is available in Apple App Store and Google Play Store. To manually search for the App, enter Multy in the search field.
-
How to check the signal strength for WiFi backhaul via Multy App?
Step 1: Open the Multy app which is installed in your mobile device. Step 2: Tap the icon of the extender node on the home page. In the example, Study room is the extender node in the network. Step 3: Tap "WiFi Backhaul" in Detail page. Step 4: The signal strength can be found in the message.
-
What channels are used for Main WiFi and Guest WiFi?
Multy U (WSR30) chooses the best channels of 2.4GHz and 5GHz for WiFi networks when system boots up. Therefore, Main WiFi and Guest WiFi both use the same channel of 2.4GHz and the same channel of 5GHz.
-
Should I use the same SSID for 2.4GHz and 5GHz in Multy U (WSR30)?
It is recommanded to use the same SSID for 2.4GHz and 5GHz becasue of the band steering feature. Multy U (WSR30) has to be set up with the same SSID for 2.4GHz band and 5GHz band for guiding your connected devices to connect to the band with the best performance. Although Multy U (WSR30) allows users to set different WiFi…
-
What type of WiFi security does Multy U (WSR30) use?
WPA2-Personal
(AES) is the default security type for Multy U (WSR30). WPA2 Personal
is the main WiFi security method and is used by most home and small business
users.
-
What does Amber Fast Blinking LED mean?
Amber Fast Blinking LED for every half of one second indicates that Multy U (WSR30) is doing a factory reset. To trigger a factory reset, you need to press the reset button for more than 5 seconds and then release it.
-
What does Amber Blinking LED mean?
When LED is showing Amber Blinking, it means Multy U (WSR30) is upgrading the firmware. There are 2 possible situations for firmware upgrade: * During installation, the WiFi system will check the firmware version and will trigger the firmware upgrade procedure for the Multy unit if the firmware of the Multy unit is not the…
-
What does Blue Blinking LED mean?
Blue Blinking LED means Multy U (WSR30) and Multy app have been paired together via buletooth and Multy U (WSR30) is running the installation procedure.
