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How to find the WAN address(IPv4) of Multy U (WSR30)?
You can either use Multy app or Web GUI to find the WAN address(IPv4) of Multy U (WSR30). Multy app from home page Step 1: Tap the icon of "Primay Multy". Step
2: WAN IP can be found in "Detail" page.
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Which Bluetooth version does Multy U (WSR30) use?
Bluetooth v4.1 is built-in in the Multy U to communicate with the Multy app for installation usage. Bluetooth v4.1 technology mainly improves smart connectivity
for power saving and secure data transfer.
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Is it mandatory to register an account before setting up Multy U (WSR30)?
Yes, it is mandatory to register an account on myZyxelCloud for better support and future security services. With a registered account, the configurations are saved in both your device and myZyxelCloud. You can manage Multy U (WSR30) nodes from any of your devices with the same account.
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Can I still use Multy U (WSR30) if the modem provided by my ISP has a built-in WiFi router?
Yes, Multy U (WSR30) attaches to the gateway using an Ethernet cable from the gateway’s Ethernet LAN port. You will find that both Multy U (WSR30) and the gateway provide WiFi services at home. If your gateway is leased from your ISP, you might want to contact your ISP to request them to disable the gateway’s WiFi service…
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Does Multy U (WSR30) replace my modem?
A modem provides the connection from your ISP’s broadband service and Multy U (WSR30) has to connect to a modem via an Ethernet cable to gain the access to the Internet. Multy U (WSR30) is an example of a wireless router. Once a modem brings in information from the Internet, a router distributes this data to your personal…
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What kind of Internet type does Multy U (WSR30) support?
There are three options to connect Multy U (WSR30) to the Internet, this includes: DHCP, PPPoE and Static IP provided by the ISP. Detail description can be found below if you would like to get more details. DHCP Abbreviation of Dynamic Host Configuration Protocol. A method of connection where the ISP assigns your IP…
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How can I change settings on my Multy X router when it is greyed out?
I have recently spent 5 hours 'attempting' to set up a Multy X router. The worst thing is that the application assumes you have internet access already in order to set it up. I do not. Where I live there is barely any mobile data/h+ connections so this is nearly impossible. I have plugged the router into my dsl modem and…
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Multy X Installation - plug into Modem or existing Router?
During the installation the Multy application states to install the Multy X by plugging it into the modem. I have read that on some Amazon questions that it actually needs to be plugged into your existing router and not your modem, is this true? #MultyX_Oct_2018
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Could we stop or restart AiShield service after activating?
No, the AiShield service can't be stop or restart after license activation.
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Mounting kit for Multy X
I see that there is a video on YouTube highlighting the some mounting kit for the Multy Plus to enable better placement. Are these readily available? If so, will they fit the Multy X? I need to wall mount one of the units, which is currently sitting on the floor and would rather use something purpose designed rather than…
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Port forwarding on Multy x
I must forward some ports to my internal server. port 80, 443, 8080 and so on. This is the most ports we do port forwarding on, and that are not possible because "The port was reserved for system use" if I cant forward these ports, is the routher is useless for me, is it possible to come around this, or must I buy another…
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Multi X System
Hi I am currently using three Multy X devices in our house and in generell they work quite well. However, what I realize since the beginning is that quite often when I want to open a new website in a browser the system gets stuck and only when sending the same request again (by clicking in the url address field and…
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What will come in the new App?
Hi, I just bought the Multi X and is was very baffled to see that I could not change the DNS settings on my system. Using DHCP from ISP it was important for me to be able to change to OpenDNS Family to protect my young ones. Please tell me this will change? A second thought, if the WAN connection to internet is down there…
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Multy X MAC Address
I just wanted to check that Multy X AC3000 advertises two MAC addresses for each frequency of 2.4GHz and 5GHz. I run InSSider on my MAC and it sees two MAC addresses for my 2.4GHz and 2 for my 5GHz. I'm assuming one is for devices to connect to and the other is the backend channel for the mesh devices to communicate. The…
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How long is the maximum subscription period?
The maximum subscription period is three years.
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Network topology button in Settings >> Advanced Setting of Multy X app 2.0.2
Hi - in the UK version of the app is the Network Topolgy button meant to do anything? I had hoped that once you pressed it you would see your network topology but nothing seems to happen. Should this be happening? #MultyX_Sep
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Connection drop
Hi I have internet drop on my Multy both hard and WiFi changed web browser as requested by Zyxel no difference . If I change back to by home hub 5 and it all works fine. Can I have some help with this as the help desk has passed me on , Ready to put in the bin it’s a very expensive mistake #MultyX_Sep
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Can Multy X main AP connect 2nd, 3rd satellite AP via its LAN port for backhaul traffic?
Could the new satellite AP connected with the main AP via its LAN port? #MultyX_Sep
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How to set up the "Speed Test Results" notification via Multy App?
The Speed Test Results notification will notify users while using Amazon Alexa to run
the speed test. Please follow the below steps to enable the notification. Step 1: Open the Multy app which is installed in your mobile device. Step 2: Tap the "Menu" icon. Step 3: Tap "Settings" in the menu list. Step 4: Tap…
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How to set up the "New Device Connected" notification via Multy App?
When a new device connects to Multy Plus (WSQ) network, the New Device Connected notification will inform users via Multy App. Please follow the steps shown below
to configure the notification settings. Step 1: Open the Multy app which is installed in your mobile device. Step 2: Tap the "Menu" icon. Step 3: Tap "Settings"…
