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What to do if the primary Multy can't find other nodes?
When the primary node can’t find other nodes, please
follow the instructions shown below for troubleshooting. Too
far from primary node Check the other node’s location on Multy App to find out if
the signal strength of the node is too weak and move the node to a proper location where the signal strength is perfect.…
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How to reset Multy Plus (WSQ60) to factory default settings?
Sometimes you may need to reset the Multy Plus (WSQ60)
to its default factory settings. The reset button is in a small hole next to the Power Jack in the back of Multy
Plus (WSQ60). Please use a paper clip or
toothpick to press the button for 5 seconds and LED will start Red Blinking to show you the Multy Plus (WSQ60) unit…
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How to sort the client device list via Multy App?
Step 1: Open the Multy app which is installed in your mobile device. Step 2: Tap the "Access Control" icon. Step 3: Tap the "Filter" icon. Step 4: Select client list type to sort.
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How to find the current app version of Multy Plus (WSQ60)?
Step 1: Open the Multy app which is installed in your mobile device. Step 2: Tap the "Menu" icon. Step 3: Tap "Information" in the menu list. Step 4: Find "App
Version" in "Information" page.
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How to create an Access Control profile via Web GUI?
Step 1: Access the Web GUI with a web browser. * Open a browser such as Chrome, Firefox, Safari and so on. * Type http://zyxelwifi.com, http://zyxelwifi.net or http://192.168.212.1 (default IP address) in the address bar of the browser. In order to be able to access the Web GUI, you might have to get the correct IP address…
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Multy X - Bridge Mode
I am thinking of buying a Multy X and I have a question before purchasing. When in bridge mode do you lose the guest wifi functionality ? or can the fronting router use a vlan tag to segregate the guest traffic ?. Or is the guest network just another SID and password with no segregation ? #MultyX_Sep
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How to create a IPv4 firewall rule via Web GUI?
Step 1: Access the Web GUI with a web browser. * Open a browser such as Chrome, Firefox, Safari and so on. * Type http://zyxelwifi.com, http://zyxelwifi.net or http://192.168.212.1 (default IP address) in the address bar of the browser. * In order to be able to access the Web GUI, you might have to get the correct IP…
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How to get the current topology of Multy Plus via Web GUI?
Step 1: Access the Web GUI with a web browser. * Open a browser such as Chrome, Firefox, Safari and so on. * Type http://zyxelwifi.com, http://zyxelwifi.net or http://192.168.212.1 (default IP address) in the address bar of the browser. * In order to be able to access the Web GUI, you might have to get the correct IP…
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How to change the channel of 2.4GHz WiFi network via Web GUI?
Step 1: Access the Web GUI with a web browser. * Open a browser such as Chrome, Firefox, Safari and so on. * Type http://zyxelwifi.com, http://zyxelwifi.net or http://192.168.212.1 (default IP address) in the address bar of the browser. * In order to be able to access the Web GUI, you might have to get the correct IP…
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How to get the current channel of 5GHz WiFi network via Web GUI?
Step 1: Access the Web GUI with a web browser. * Open a browser such as Chrome, Firefox, Safari and so on. * Type http://zyxelwifi.com, http://zyxelwifi.net or http://192.168.212.1 (default IP address) in the address bar of the browser. * In order to be able to access the Web GUI, you might have to get the correct IP…
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What channels are used for Admin WiFi, Employee WiFi and Visitor Network?
Multy Plus (WSQ60) chooses the best channels of 2.4G and 5G for
WiFi networks when system boots up. Therefore, Admin WiFi, Employee WiFi and
Visitor Network all use the same channel of 2.4GHz and the same channel of 5GHz.
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Should I use the same SSID for 2.4GHz and 5GHz in Multy Plus (WSQ60)?
It is recommanded to use the same SSID for 2.4G and 5G becasue of the band steering feature. Multy Plus has to
be set up with the same SSID for 2.4GHz band and 5GHz band for guiding your
connected devices to connect to the band with the best performance. Although Multy Plus allows users to set different WiFi
SSIDs for…
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What is bridge mode?
It is also called Access Point mode. In this mode, the Multy
Device bridges traffic between clients in the same network.
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What is standard mode?
It's the default mode of Multy Device. In standard
mode, the Multy Device acts as router and routes traffic between a local network and another
network such as the Internet.
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How to check the signal strength via Web GUI?
Step 1: Access the Web GUI with a web browser. * Open a browser such as Chrome, Firefox, Safari and so on. * Type http://zyxelwifi.com, http://zyxelwifi.net or http://192.168.212.1 (default IP address) in the address bar of the browser. * In order to be able to access the Web GUI, you might have to get the correct IP…
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What to do when the throughput is not good enough between the Primary node and the extender?
When running speed test to diagnose, the result shows the throughput is not good enough between the 2 nodes, please check the signal strength either by using the Multy App or through Web GUI. The Multy App Please refer to the article How to check the signal strength via Multy app? for the method to identify whether the…
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What to do when Multy APP shows "Unable to Activate Multy"?
When the Multy App shows Unable to
Activate Multy during installation, two options are provided for the user to continue the installation. One is Try Again and the other one is Reset Multy. Please follow the steps shown below to solve the problem. Step 1: Reactivate the Bluetooth of your mobile device and tap the "Try…
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How to change the device name and icon via Multy App?
Step 1: Open the Multy app which is installed in your mobile device. Step 2: Tap the "Access Control" icon. Step 3: Find and tap the device name in the device list. Step 4: Tap "EDIT" icon. Step 5: Tap "Save" after changing the device name and icon. In the example, new device name is MyNB and new type icon is Laptop.
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How to change the device name and icon via Web GUI?
Step 1: Access the Web GUI with a web browser. * Open a browser such as Chrome, Firefox, Safari and so on. * Type http://zyxelwifi.com, http://zyxelwifi.net or http://192.168.212.1 (default IP address) in the address bar of the browser. In order to be able to access the Web GUI, you might have to get the correct IP address…
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How to change the LAN IP address of Multy Plus (WSQ60) via Web GUI?
Step 1: Access the Web GUI with a web browser. * Open a browser such as Chrome, Firefox, Safari and so on. * Type http://zyxelwifi.com, http://zyxelwifi.net or http://192.168.212.1 (default IP address) in the address bar of the browser. In order to be able to access the Web GUI, you might have to get the correct IP address…
