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Why does AP's MAC address change randomly when in mesh mode?
The AP may appear to have a changing MAC address due to its operation in a mesh network. Especially the AP works as repeater, due to its physical uplink port is not used so it uses wireless mesh interface MAC address as itself to present in network topology for requesting an IP address or other operations. Also, when the…
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How to turn off the AP SSH access when AP is managed by Nebula?
Log in AP's console by local IP access or Remote SSH in Nebula Live Tool. Type in the command: "configure terminal" Type in the command: "no ip ssh server" If you finish the commands, then users could not use SSH to access the AP.
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What could lead my AP go offline after being online on Nebula?
The AP has been online on Nebula means the firewall rules or ISP allow the communication between AP and Nebula. Normally it will not be blocked if no changes on this part. If you encounter the offline issue after the device deployed and working for a while, it appears to be related to the AP not being able to communicate…
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How to connect a Nebula AP to NCC when controller controls it?
Question: How to connect a Nebula AP to NCC when controller controls it? Answer: If the Nebula AP is controlled by controller, you need to remove the Access Point (AP) from the controller and ensure that the NCC Discovery setting is enabled. Here's how: * Remove the AP from the controller by clicking the icon shown. *…
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How to add a new access point to Nebula?
To add a new access point to Nebula, it can be registered even if it is already registered to another organization or site. After logging into the Nebula Mobile App, navigate to the designated organization or site. Select the Devices tab and click the "Add Device" or "+" button. Follow the on-screen instructions to…
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How to enable LAN port on NWA130BE
The NWA130BE features both Uplink and LAN1 ports. 1.The Uplink port is used to connect the AP to your network, which could be a connection to a router. 2.The LAN1 port is typically used to connect other devices to your AP. For example, you might connect a computer, a printer, or another network device to the LAN1 port. On…
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How to do if no IP address is given to the AP?
Ensure the network cable is connected to the correct port. Make sure the network cable is plugged into the Uplink port on the AP, not the LAN port. Confirm the AP's internet connectivity. Connecting the cable to your laptop to see if it can get IP and access internet. Verify that the AP is not in a boot loop. Check the LED…
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[Nebula] How can I delete an access point?
To delete (unregister) your access point from Nebula, follow these steps: Log in to your Nebula Cloud account. Navigate to Organization-wide > License & inventory. Select the access point you want to unregister. Click on Actions button and choose Remove from organization. After completing these steps, your access point…
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What models support Smart Mesh on Nebula?
All models within our Nebula product line that managed by Nebula Cloud Center are equipped to support Smart Mesh technology. This feature ensures robust and flexible network coverage, making it ideal for expanding wireless connectivity across various environments without the need for extensive cabling.
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How to disable certain AP's LAN port access?
Scenario: In an enterprise environment, there might be a need to prevent users from connecting cables to an AP’s LAN port by disabling the LAN port to restrict unauthorized access to the intranet network., especially for specific managed APs deployed in public areas. Following the below steps, you can manually disable…
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How to customize PVID and allow-VLANs for specific AP LAN port?
Following the below steps, you can customize the PVID and allow VLAN for specific Nebula-managed APs according to your requirements. Navigate to Nebula >> Configure >> Access points >> AP & port settings Scroll down the page to the AP list part, and single tap on the AP which you want to configure the specific PVID/Allow…
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How Does Nebula Topology Display AP and Its Uplink Device?
Understanding Nebula's Topology Management: Nebula's topology visualization relies heavily on Link Layer Discovery Protocol (LLDP) information that is gathered from network devices like Access Points (APs). LLDP is a network layer protocol used by devices to advertise their identity and capabilities on the local network,…
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How to Troubleshoot the Loss of Signal on AP Managed in Nebula?
If the AP is powered via PoE and it doesn’t allocate enough power it requires, the AP might reduce the number of active antennas. Ensure your AP has enough power to transmit wireless signal. Further trouble shooting steps: 1. Check Nebula AP List Page: Verify the radio channel and channel utilization for the 5GHz network.…
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How to setup wireless network on AP after reset via Nebula?
When a device is unregistered from the Nebula Organization, its settings will revert to the default configuration. If you need to reconfigure the wireless network, please follow the steps outlined below. Quick Start to create Wireless network with Nebula Control Center How to create SSID and set security? Nebula simplifies…
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How to Troubleshoot Link down on Nebula Switch Ports Connected with APs?
Experiencing down links on your Nebula switch ports when they're connected to access points can be challenging. To address this, follow these troubleshooting steps to ensure a smooth and reliable connection: 1. Check Physical Connections: Start by checking that all cables are securely connected to the switch ports and the…
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How to check if AP no LED light up?
If you notice that the LED on your Access Point is not lighting up, there's a straightforward process to diagnose and resolve this issue. Firstly, access the Nebula Control Center by navigating to Nebula >> Configure >> Access Points >> General Settings Here, check if the "LED lights" option is enabled. If it's turned off,…
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How to edit the AP name defined in Nebula for SNMP to distinguish?
In a managed network environment, you might find yourself needing to query the device name of an AP through SNMP, but only receiving the predefined name, such as "WAX510D." If you're looking to retrieve the name defined in Nebula instead, here's a straightforward guide to help you achieve just that, including information…
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Understanding NAT mode on AP LAN ports
On the WAX300H and WAC500H, users can enable the “NAT mode on LAN ports” feature. Once this feature is active, the AP’s uplink and LAN ports are divided into two network segments, and AP itself becomes the Default gateway and DHCP server for devices connect to the LAN port. In addition to distributing IP address, it also…
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How to address AP running in Limited mode due to insufficient PoE?
An AP enters Limited mode (1-2 antennas may disable) when it is powered on by a PoE source that is incompatible or insufficient for its needs. For instance, if an AP's specifications require 30 watts but it only receives 15 watts due to incompatible hardware, the AP compensates by operating in Limited mode. This results in…
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Why is the AP status showing an orange icon with VLAN issue?
When an administrator accidently changes the management setting of an AP that causes it to go offline, the AP triggers its fallback mechanism. The fallback mechanism allows AP to revert to the previous VLAN settings before the administrator accidentally set the wrong VLAN settings. Doing so allows the AP to go back to…