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How to configure DHCP Option 42 to custom NTP server for AP time synchronization?
For mass deployment, configure DHCP Option 42 (Network Time Protocol Servers) on the DHCP server. When the AP obtains its IP address by DHCP, it can also receive the NTP server address or addresses provided in Option 42. Step 1 - Configure DHCP Option 42 on your DHCP server. Step 2 - Renew the AP DHCP lease or reconnect…
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How to distribute a custom NTP server to many APs?
For mass deployment that user wants to assign dedicated NTP server for APs, the AP supports receiving NTP server IP from the DHCP server through DHCP Option 42(Network Time Protocol Servers). When the AP obtains its IP address by DHCP, it can also receive the NTP server address or addresses provided in Option 42. Step 1 -…
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How to configure a custom NTP server on a cloud-managed AP's via CLI?
For a small-scale deployment, configure a user-defined NTP server locally on the AP. This setting has the highest priority in cloud mode. The user-defined NTP server can be configured from the AP CLI. Router# configure terminal Router(config)# ntp user-define <FQDN|W.X.Y.Z> Example: Router(config)# ntp user-define…
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How to configure a custom NTP server on a cloud-managed AP's local GUI?
For a small-scale deployment, you can configure a user-defined NTP server locally on the AP's local GUI. Open the AP local Web GUI by entering its lan IP address on browser. 2. Open System Settings > Network 3. enter the desired NTP server in the Time Server Address field, you can also use Sync Now to trigger…
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What NTP source will a Nebula cloud-managed AP use?
The AP uses NTP to synchronize its system clock. In restricted or intranet environments, the AP may be unable to reach the default public NTP servers. For this reason, the AP supports customer-defined NTP settings, including a locally configured NTP server and an NTP server delivered by DHCP Option 42. In cloud mode, the…
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After a power outage, the printer connected to the Nebula AP stopped working
Possible reasons: Printer network service did not recover correctly after power loss The printer may reconnect to Wi-Fi and get an IP address, but its print service, web GUI, or discovery service may still be stuck. This is common after an unexpected power outage. Printer is in power-saving / deep sleep mode Some printers…
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How to Resolve Device Registration Issue in Nebula?
If you experience an issue when registering a device in Nebula, please try the following steps. 1. Confirm that the registration process was completed Ensure that all registration steps have been completed properly. In some cases, the device registration may not be fully synchronized in the backend database if the…
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Why is the AP LED flashing slowly in red?
If the AP LED is slowly blinking red, for example blinking approximately three times and then turning off for about three seconds, this usually indicates that the AP is unable to maintain a stable uplink connection. This behavior may be related to the Ethernet cable, connector condition, switch port, or Ethernet link…
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Why is my AP icon colored in Orange and showing alert with VLAN issue detected?
If your AP icon is colored in Orange and showing VLAN issue detected, it could be due to incorrect vlan tag configurations. Normally, in a small topology environment that only supports default vlan, it was usually observed that an AP's LAN IP was set to "Tagged", which caused problems with packet and traffic flow. Thus,…
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Why Does My Access Point Enter Power Limited Mode?
If your access points are entering power limited mode, it is likely because the power supply does not meet the device's requirements. For example, the NWA240BE requires a PoE switch that supports the 802.3bt standard for optimal operation. If connected to a switch supporting only 802.3at, the access point operates in a…
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Can I setup my AP to be restarted daily ?
Yes, you could configure a time schedule to reboot AP daily. Please navigate to Site-wide > Devices > Access points > click AP and redirected to device page Status > Maintenance > click eidt icon 3. Enable "Enable the schedule" 4. Choose the day and time you want to reboot AP 5. Click "Update button"
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How can I connect a Zyxel 802.11 ax AP with PoE technology？
Zyxel 802.11ax access points, such as the NWA50AX and WAX655E, are designed to be powered using Power over Ethernet (PoE) technology. This allows them to receive both power and data through a single Ethernet cable. Here's how you can connect a Zyxel 802.11ax AP with PoE technology: -Using a PoE Switch: The most common…
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[Nebula] How to set up Load Balance on Nebula?
What is Load Balance? How could it work? To avoid big amount of client connect to the same AP bring high loading and cause impact (The wireless performance decreases if the loading of AP is too heavy, the more clients connecting to the same AP, the less bandwidth each device can get), load balance feature setup help to…
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Does Smart Mesh work across different AP models?
Smart Mesh can be formed across mixed models (e.g., NWA50AX + WAX620D-6E), as long as they are in the same Nebula site.
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Do I need a specific license for Smart Mesh?
Smart Mesh is available with the Base Pack and does not require additional licenses.
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What AP models support smart mesh on Nebula
All Zyxel Nebula-compatible access points support Smart Mesh, including WiFi 5, WiFi 6, and WiFi 7 models. Any AP that can be managed in Nebula can function as a root AP (wired uplink) or a smart mesh repeater.
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Why is the AP status showing an orange icon with 10/100Mbps link speed?
The AP is currently running in a limited speed mode, linking at a speed of only 10/100Mbps. This problem often surfaces due to the quality of the Ethernet cables being used or potential issue with the switch/gateway port. To address this, we recommend replacing the Ethernet cables connected to the AP with certified ones to…
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How to ensure a successful setup of a smart mesh with a wireless bridge?
To ensure a successful setup of a smart mesh with a wireless bridge, both the Root AP and Repeater AP should support the wireless bridge function and have it enabled. For more detailed information about smart mesh and wireless bridge features, kindly refer to this article:…
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Which Access Point models can be managed by Nebula?
Zyxel offers a wide range of Access Points (APs) that can be managed through the Nebula cloud platform. Nebula is Zyxel’s cloud management solution that allows for easy configuration, monitoring, and management of network devices remotely. Below are the Zyxel Access Point models compatible with Nebula: Ultimate Wireless…
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How to configure roaming between two Nebula access points?
Introduction: Seamless wireless roaming is a valuable feature in wireless networking that allows users to move effortlessly between Access Points (APs) without any disruption to their connection. This guide will walk you through the process of setting up seamless wireless roaming on Nebula, ensuring a smooth and…