How to Resolve Device Registration Issue in Nebula?

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If you experience an issue when registering a device in Nebula, please try the following steps.

1. Confirm that the registration process was completed

Ensure that all registration steps have been completed properly. In some cases, the device registration may not be fully synchronized in the backend database if the registration process was interrupted or not completed successfully.

2. Try registering the device again using the QR code

Re-register the device by scanning the QR code on the device label. You can perform this registration using the Nebula Mobile App.

3. Contact support if the issue persists

If the device still cannot be registered, please contact support and provide the detailed device information, such as the serial number, MAC address, organization/site name, and any error message observed during the registration process.