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How to View Detailed Client Information in Nebula
Answer: Accessing detailed client information on Nebula is a straightforward process: Start by navigating to the 'Clients' page within Nebula left navigation bar. Once there, select the 'Access Point Clients' tab. Locate and click on the note icon, which you'll find to the rightmost of the clients table. Here, you can…
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How can I power my AP that lacks a DC Adapter interface?
Answer: For certain AP models that come without a DC adapter input and only feature an Ethernet port, you can power the device using one of the following methods: PoE Switch: Connect your wireless AP to a PoE switch. This switch not only provides network connectivity but also delivers power through the Ethernet cable. PoE…
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Why Can't I See AP Maintenance in My AP Page?
The reason you cannot find the AP maintenance option on your AP page is that it depends on the firmware version of your Zyxel AP. As of December 2023, this feature is currently supported on Zyxel small business models, such as NWA50AX, NWA55AXE, and NWA90AX, starting from firmware version 6.29 Patch 2 version.…
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How to Change AP's Hostname in Nebula
Hostname is a identifiable name given to a device on a network. Changing the hostname for your Nebula managed Access Points allows you to easily distinguish and manage them, such as syslog, SNMP protocal usage, especially for large network environment management scenario. To change the hostname of your Nebula managed AP,…
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How to use the Nebula AP summary report
Introduction: Nebula offers the ability to access statistical data about access points. You can view a AP usage report by navigating to Site-wide > Monitor > Access Points > Summary Report. Additionally, there is an 'Email Report' feature located in the top right corner of this page. Using the Email Report now: Address:…
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How to understand the Nebula AP Event Log for the Station?
In the NCC log entries, you might encounter some terms that are not immediately clear. Here's an explanation of common and uncommon log messages: Normal AP Log Messages: STA Logout: Message: "Station: AA:BB:CC:DD:EE:FF has disassociated by STA Logout." Explanation: The client disconnected from the WiFi, possibly due to…
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How To Troubleshoot Connection Issues with a Specific Device on My Access Point?
If you're experiencing connection issues with a specific device on your AP, follow these steps to diagnose and resolve the issue: Identify the Device Model: Determine the specific model of the device experiencing the issue. Check Connection Status: a. Verify if the device is connected to Wi-Fi. b. Check if the device has…
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Troubleshooting for When the AP Cannot Connect to Nebula with AP Web GUI
Introduction: Learn how to use the simplified web interface of the Access Point to troubleshoot connectivity issues with Nebula. Instructions: Accessing the AP: Connect to the AP using the management IP address from the DHCP server or the default IP address (192.168.1.2). Log in using the device password from Nebula or the…
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How to step-by-step check when clients can't access the internet via Guest SSID?
Organizations often require secure and streamlined wireless connectivity for guests usage like creating a guest SSID with different vlan subnet separated from main management vlan and enabled L2 Isolation. When user finished setup but couldn't obtain an IP address, this guide will walk you through the steps to troubleshoot…
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The username and password for AP
Username: admin Password guidelines: Initial password: 1234 Password after device reset: 1234 Password in standalone mode: Use the password you established during the initial setup or after a reset. This is a user-defined password, customized for your security needs. Password in Nebula cloud mode: Same to the Nebula site…
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What do 'APs application usage' and 'APs by usage' mean on the dashboard?
APs application usage: This shows the usage statistic of the top ten applications used in the site in the past 24 hours. Access points by usage: This shows the top five managed access points with the highest percentage of bandwidth usage in the past 24 hours. Illustration For more information on wireless application usage,…
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Why don't some APs appear on the Application usage page?
Q: I have 10 APs on my site, but when I check the application usage page, it only shows 2 access points. Why is this, and can I see all of them? A: The visibility of access points on the application usage page depends on having the appropriate CNP/CNP license and a supported AP model. Access points with non-supported…
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What's the difference between "Normal list" and "Allow list" in client policy?
Q: After selecting clients from the client table or adding new ones, you can choose a client policy to apply. But what is the difference between "Normal" and "Allow List"? A: Similarity: Clients under both "Normal list" and "Allow list" policies have capability to connect to the network. Differences: Normal list: No…
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Can I remove clients from the network?
Q: I have several clients connected to the network, but I no longer want them to have access. Can I delete them? A: Currently, Nebula retains the client event log and history, and there is no feature to delete clients. However, if you wish to prevent them from connecting to the network, you can implement a MAC address…
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How to Resolve AP information Display Issues in the Nebula Cloud?
Nebula dashboard provides a comprehensive view of your network, including the status of connected devices, sites, and relevant configurations. However, sometimes it may not display the details as expected, possibly due to data rotations or connection issues. Configuration 1. Go to Site-wide > Devices > Access points 2.…
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Rule to create Vouchers
Quantity: Must be a whole number between 1 and 999. Code length: Must be a whole number between 6 and 10. Comment: Maximum character is 32 Duration: (hours) Must be a whole number between 1 and 8760. Purge after: (days) Must be a whole number between 1 and 180.
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The maximum number of voucher codes can be produced
Users can create an unlimited number of voucher codes. However, the maximum number of voucher code can be generated per time is 999.
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Understanding AP power mode
This displays the AP’s power status. Full: The AP receives power using a power adapter and/ or through a PoE switch/ injector using IEEE 802.3at PoE or IEEE 802.3bt (WAX650S only at the time of writing). Limited: The AP receives power using a power through a PoE switch/ injector using IEEE 802.3af PoE or IEEE 802.3at plus…
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Understanding AP Live tool ‘s usage
When the traffic button is not played, the usage refers to the average consumption over the last 15 minutes. When the traffic button is played, it displays the usage at the exact moment of each polling. Please note: The traffic is measured at the uplink port of the APs, which is where the AP connects to the network. Usage…
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Resolve “Device is already registered by another user”, however, the Nebula QR is missing?
Scenario: Suppose you've purchased a used AP and wish to add it to your Nebula site, or you've unregistered your AP from Nebula cloud mode and want to transfer it between organizations (where each organization belongs to a different account). You encounter the message: "Device is already registered by another user. Add the…