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Is there a way to stay logged in to the Nebula Control Center (NCC) for the whole day without being
Yes, you can adjust the idle timeout settings to prolong the login duration in Nebula Control Center (NCC). Here's how you can do it: Login to NCC. Navigate to Organization-wide > Organization settings. Locate the Idle Timeout setting and adjust the time as needed. It's important to note that if you manage multiple…
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What to Do When Your Device Cannot Scan for SSIDs
If your device cannot scan for SSIDs, try these steps: Check Wi-Fi Settings: Ensure Wi-Fi is turned on in your device's settings. Also, confirm that your AP and SSID share the same tag, or both have no tag. Move Closer to the Router: First, test if you can detect the SSID right under the AP. If you can, gradually move to…
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How to Handle Persistent Connection Attempts from a Specific Station in Event Logs
If you notice a particular station continuously attempting to connect to an Access Point without success connection, as shown in the image below, please follow these steps: Identify the Device: Check the MAC address to determine which device is attempting to connect. Configure the Device: You need to configure it to join…
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What additional features do I get with a Pro Pack license?
With a Pro Pack license, you gain access to advanced features that enhance your network management capabilities. These include: Advanced Network Management: More detailed network insights and control. Extended Log Retention: Longer periods for storing logs and reports. Enhanced Security: Additional security features to…
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Can We Put Prefixes for SYSLOG for AP?
Unfortunately, currently Zyxel access points do not provide an option to add custom prefixes to SYSLOG messages.
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How To Reset Access Point? (Hardware Reset & Nebula Reset)
Hardware Reset: Locate the Reset Button: Find the reset button on your access point. Press and Hold: Using a paperclip or similar tool, press and hold the reset button for about 10-15 seconds. Release the Button. Wait for Reboot: Allow the access point to reboot completely. This may take a few minutes. Nebula Reset: Log in…
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What is Ethernet failover?
Ethernet failover is a network redundancy mechanism designed to maintain continuous network connectivity in the event of a failure in the primary Ethernet connection. In Nebula, "Ethernet Failover" is used to change the AP's role based on its connection status. Here is our design mechanism: When enabled, a wired AP in the…
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What does the Internet Missing default gateway setting log mean of AP?
The Internet Missing default gateway setting log indicates that your device is having trouble reaching the gateway, which in turn affects its ability to communicate with the Nebula cloud platform. To fix this, please ensure that your uplink network device or ISP allows access to the following: d.nebula.zyxel.com: Ports…
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[Nebula] Why alert on access points?
Access points may display an alert icon due to several reasons: The AP is operating in limited speed mode, typically at 10/100Mbps. High client load is causing performance issues. The AP is operating in a reduced power mode. Issues related to the AP's IP settings are detected. VLAN configuration issues have been…
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Why does the “Can't Find Device" message appear when adding AP to Nebula?
The "Can't find device" message when adding a new AP to Nebula is typically caused by a typing error, such as: Entering an incorrect MAC address Entering an incorrect serial number Please ensure the MAC address and serial number match those on the sticker label affixed to your device. If the issue persists after verifying…
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Why the AP LED flashing green?
The AP LED flashing green every second can be due to two scenarios: 1. Newly Deployed AP with Default Configuration: The blinking green light indicates that the device is not registered to Nebula but has internet connectivity. This LED behavior occurs when the AP is in its default configuration status before any changes…
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[Nebula] How do I know if clients are using 2.4 GHz or 5 GHz?
To determine if your wireless clients are connected to the 2.4 GHz or 5 GHz band: Go to Clients. Select the Wireless tab. Check the connection details for each client.
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[Nebula] How to switch my AP to in standalone mode?
If your AP is currently managed by Nebula and you want it to operate in Standalone mode, you need to unregister the AP from Nebula. You can follow the steps below: Log in to your Nebula Cloud account. Navigate to Organization-wide > License & inventory. Select the access point you want to unregister. Click…
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How can I monitor the usage of different Wi-Fi bands on my Nebula AP?
You can monitor the usage of different Wi-Fi bands (2.4GHz, 5GHz, and 6GHz) through: Navigate to Dashboard > Wireless clients by Band to get an overview of the distribution of clients across the different bands. For detailed information, go to Clients > Client list > select Access point clients > Band This helps you manage…
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Why is my Nebula AP icon red?
The Nebula AP icon changes color to indicate the status of your AP. When the AP icon is red, it means your AP is offline on Nebula. To understand why your AP is offline, please refer to this article:How to check the Cloud Control Status when AP is offline on Nebula? — Zyxel Community
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[Nebula] Why Does Nothing Happen When I Click “Upgrade Now”?
If you go to Firmware Management and click the "Upgrade Now" button but see no changes or upgrades, there may be an issue with the DNS. To resolve this, please change the AP's DNS IP address. For example, you can use Google's DNS: 8.8.8.8.
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How can I remove an access point?
To remove (unregister) an access point from Nebula, you need to remove it from the Nebula organization, not just from the Nebula site. Path: License & Inventory > Device Select the switch you want to delete. Click Action and choose Remove from the Organization. Click the OK button to finish.
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How to get the AP location from web browser?
The initial AP address was judged by your ISP. You can change the device location by get the AP location from web browser. Going to Device > Access points > Choose AP Click Position device > Choose Get my location from web browser > Click Update Click Edit icon Type Address > Click Save The "Move map marker" box will be…
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How to install Access Point on Nebula?
The article will show you the methods to install Nebula supported Access Point (AP) into the Nebula platform by Nebula Mobile APP and Nebula website. https://community.zyxel.com/en/discussion/14395/how-to-register-access-point-to-nebula
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How can I locate the Nebula AP event log?
Q: How can I locate the Nebula AP event log? A : Go to Site-wide > Monitor > Access points > Event log Add the filter & timestamp Click the search