-
[Nebula] How to identify the deployment location of Access Points?
Nebula supports the Locator LED feature, which causes the AP’s LED to blink white, making it easy to locate the device. To enable this feature, please follow these steps: Navigate to Devices > Access Points. Select the specified Access Point. Scroll down to the 'Live Tool' section. Enter a time interval between 1 and 60…
-
What is the password for APs managed by the Nebula cloud?
If your AP is managed through the Nebula cloud, the password for the AP will be the same as your Nebula site password. You can find this password by navigating to Configuration > Site Settings > Device Configuration in the Nebula interface. Remember: For enhanced security, it is recommended to change your password…
-
How to disable FTP on Zyxel access points?
For cloud mode managed AP, currently does not provide FTP settings for cloud mode AP on Nebula. However, to disable FTP on your Zyxel Access Point running, follow these steps at the beginning of the process: If you are using the command line interface (CLI): SSH into the Access Point by using Putty or TeraTerm SSH…
-
[Nebula] How to turn the LED lights on AP off?
If the LED lights on your APs are proving to be a distraction or are unsuitable for the environment, you can easily turn them off. This guide will show you the necessary steps. Access the settings by following this path: Configure > Access Points > AP & Port Settings > General Setting > AP LED Lights. In this section, you…
-
How can wireless packets be captured from APs managed by Nebula cloud?
This FAQ applies to Wi-Fi 6 models with firmware versions older than 6.70, Wi-Fi 5 models and small business models such as the NWA50AX, NWA90AX, NWA55AXE, NWA50AX PRO, and NWA90AX PRO. Scenario An IT engineer want to monitor wireless traffic to make sure the entire flow when a wireless station connecting to an SSID.…
-
[Nebula] How do Zyxel APs meet school network requirements?
Zyxel's APs can adapt to the special demands of school network environments by offering robust and flexible solutions that enhance connectivity and ensure secure, reliable access for both students and staff. Here’s how they are tailored for educational settings: Wi-Fi dedicated for student devices Select Dynamic Personal…
-
[Nebula] How does Zyxel's AP adapt to hotel, restaurant, and cafe networks?
Zyxel APs are tailored to meet specific wireless network requirements in hotels, restaurants, and cafes by offering the following features: Dedicated Guest Wi-Fi Use vouchers to provide guests with premium Wi-Fi access in hotel lobbies or POS. You can set expiration according to the number of days a guest is staying to…
-
How to block or allow wireless to lan traffic?
The AP is designed not to block any traffic by default. Its primary function is to facilitate wireless communication by bridging wireless devices to the network. However, the behavior of the AP can be modified through configuration to enforce certain security policies or traffic rules if needed. To block or allow wireless…
-
What is Nebula AP Best Practice Settings?
Nebula AP Best Practice Settings refer to the recommended configurations and settings for AP within the Nebula cloud networking solution. These settings aim to optimize wireless network performance, security, and reliability for businesses and organizations utilizing the Nebula cloud-managed network infrastructure. 1. SSID…
-
Can only specific MAC addresses be allowed to connect to the wireless network?
To ensure that only certain MAC addresses clients can connect to your wireless network, you can implement Client policy (MAC filter). This function is used to do MAC filter for the stations. The “Allow list” grants access to the SSID and can bypass the Captive Portal. The “Normal list” permits access to the SSID without…
-
Enhancing Network Troubleshooting with WLAN: Wi-Fi Aid Enhancements
Enhancing Network Troubleshooting with WLAN: Wi-Fi Aid Enhancements In an effort to streamline network administration and enhance troubleshooting capabilities, Zyxel Networks is proud to introduce significant enhancements to Wi-Fi Aid, a feature within the Nebula Control Center (NCC). The version 17.20 update brings a…
-
Introducing Scheduled Reboot for AP and Mobile Routers: A Step Towards Enhanced Efficiency
Introducing Scheduled Reboot for AP and Mobile Routers: A Step Towards Enhanced Efficiency In our continuous effort to innovate and respond to customer feedback, Zyxel Networks is excited to announce the introduction of the Scheduled Reboot feature for Access Points (AP) and Mobile Routers (MR). This new functionality…
-
Enhancing Network Reliability with Client Device Heartbeat
Enhancing Network Reliability with Client Device Heartbeat In the realm of networking, ensuring continuous connectivity for devices is crucial, especially for devices that require a constant internet connection such as public Network Attached Storage (NAS) or cloud-connected cameras. Zyxel Networks introduces an innovative…
-
Why Can't I Upgrade AP Firmware When There Is New Firmware Available on Nebula?
DNS Issue: The most common reason for firmware upgrade issues is DNS resolution problems. If your device cannot resolve the domain firmware.nebula.zyxel.com, try using the command line nslookup in command line tool to check DNS resolution. It's recommended switching to Google's DNS server 8.8.8.8 manage the APs to avoid…
-
How to Connect a Printer to Wi-Fi if Zyxel AP doesn’t support WPS?
1. Disable 'Simple Mode': In the SSID Setting page, disable the 'Simple Mode'. This will allow you to access more advanced settings. 2. Configure Advanced Security Settings: Go to the SSID Advanced Settings page. Here, set the Security to "WPA-Personal with WPA1." This step is crucial, especially if your printer does not…
-
What logs indicate loss of wireless internet due to physical issue?
If you've suddenly lost your wireless internet but still can connecting on the SSID, it's important to start by checking the event logs to determine the reason. For the uplink physical issue, the AP event log will show that “Port 0 is down!” and can't reach the gateway. Here are the tips to check whether the issue comes…
-
Can I configure the access policy for wireless client in advance?
Yes, the "Add Clients" feature in the Nebula Control Center enables you to configure access policies for wireless clients in advance. Located in the Clients > Client list tab under Access point clients, this tool allows network administrators to set up and manage device policies preemptively, helping to maintain a secure…
-
How do I use track the packet path from my Nebula AP to another device?
Path: Nebula Control Center > Devices > Access points > select specified AP > scroll down to see Live tool The 'Traceroute' option will map out the path that packets take from your Nebula AP to the specified device, helping you diagnose potential connectivity issues or routing paths. Enter the domain name or IP address of…
-
How can I remotely connect to my Nebula AP using SSH?
Path: Nebula Control Center > Devices > Access points > select specified AP > scroll down to see Live tool With the 'Remote SSH' option, you can establish a remote SSH connection to your Nebula AP by specifying the service port number and follow below steps: Click Establish Click OK Copy the remote SSH link that has been…
-
How can I identify the specified Nebula Access Point among multiple devices?
Path: Nebula Control Center > Devices > Access points > select specified AP > scroll down to see Live tool The 'Locator LED' option can help to identify the physical location of the Nebula device among multiple devices in the network. To use it, enter a time interval between 1 and 60 minutes, and the LED will blink for the…