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What device insights can I find if I click on the switch on the Nebula site-wide topology?
In the Insights tab, you can view Nebula Device log messages from the past hour. Clicking "View all" directs you to the Site-wide > Monitor > (Nebula Device) > Event log page to access more log messages. For further details, refer to figure below: Reminder: The Insights tab is not available for mobile routers. Site-wide >…
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How do I filter online/offline clients on the Site-wide Topology page?
To view only offline clients, simply click on the Display options, then select Offline clients, and finally click Apply, as shown in the figure below: Results: You will observe that solely offline clients will be displayed. Tips: Clockwise, to exclusively view online clients, choose "Online client" and then click "Apply"…
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What device information can I find directly from the site-wide topology?
Click a Nebula Device node to view detailed Nebula Device information in the General tab. In the General tab of the Nebula dashboard, users can perform several actions and view important information related to Nebula Devices. These include: Click the edit icon next to the device name to edit the device name. Monitoring CPU…
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How can I view the full description of each icon on the menu bar in Nebula ?
To collapse the menu bar for each description, simply click on the "Collapse menu" option as shown in the figure below:
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How can I ensure that my Zyxel device connects to the Nebula control center online?
To ensure stable connectivity between your Zyxel device and Nebula, you need to verify the following criteria: The device(s) do get a usable IP address. The device(s) can reach TCP port 4335/6667. The device(s) can synchronize Network Time Protocol(NTP) via UDP port 123. The device(s) DNS can resolve d.nebula.zyxel.com.…
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[NEW FREE FEATURE] NEBULA AI bot is available now!
Zyxel Networks is excited to introduce Nebula AI, a powerful new tool designed to enhance the support experience for our Nebula Control Center (CC) users. This feature is entirely free for every organization registered on Nebula CC, reflecting our commitment to improving your network management without additional costs.…
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WiFi Setup Update (17.30)
Zyxel Networks is excited to announce a significant update to the SSID settings interface, applying to both access points and security routers. This redesign is a direct response to user feedback, aimed at simplifying the configuration process and improving the overall user experience. The following details outline the…
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MSP ID & Organization Notes
Zyxel Networks is excited to introduce new features to our Nebula Control Center (NCC) platform, specifically designed to enhance the operational efficiency and customization for Managed Service Providers (MSPs). Recognizing the unique challenges faced by MSPs in managing and organizing their clients' networks, we have…
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Site-wide Topology V17.30 Enhancement
Enhanced User Experience The user experience has been a focal point of this update. One of the most notable enhancements is the introduction of a new filter option that allows users to distinguish between online and offline clients. This feature ensures that administrators can quickly identify the status of each client,…
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Menu Tree Navigation
Introducing the Expandable Menu One of the most eagerly awaited improvements comes in response to changes made back in version 17.10, where the UI was updated to a more icon-centric design. While this streamlined look aimed to modernize the interface, it became apparent that users found it challenging to navigate without…
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Can Nebula APP keep the login session longer? Like one month?
Due to security concerns, the Nebula APP only keeps the login session for ten days.
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Why does the Nebula APP log me out frequently?
This is because the admin set an hour idle timeout in organization settings. You may change the idle timeout setting to keep the session longer. Please reference this FAQ to adjust.
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How to find a client was connecting to which device?
Network administrators need to find a client that connected to which device when the issue happened. Nebula control center provides two methods to find the specific client. A. Client page: Please navigate to the client page > access point/switch/firewall clients. You can check the offline clients from the last 2 hours / 24…
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How long can a session last on the Nebula APP before timing out?
The session timeout for the Nebula APP is set to 10 days. This extended duration is particularly useful for users who need continuous access over longer periods without the need to frequently log in again.
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How to change Nebula account’s email?
Some users might need to change their email address due to the domain change or other reasons. Here’s a guide to changing your email address. Log in to Nebula. Click the account icon on the top of right and then click “manage account”. Click the edit button. Change your email and save. Receive the confirm email in the new…
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How to reboot devices on Nebula?
Each device page includes a "Live tools" feature located at the bottom of the page. The functionality of the Live tool varies depending on the type of device, such as a firewall, switch, or access point. Below is an example of a switch. 1. Navigate to Site-wide > Devices > Switches > F4:4D:5C:xx:xx:xx, locate the "Live…
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How does the typology improve the user experience?
The Typology feature with UX enhancement at the NCC 17.30 provides the improvements to the user experience. Besides auto re-centers topology when changing client/device display, the user can see the offline clients that connected from the last two hours. The typology also shows the client MAC address. Users also can check…
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What steps should be taken if the organization has downgraded to the Base pack?
If your organization has downgraded from a PRO/PLUS pack to a base pack, as the figure below, indicates the license was not renewed within the 15-day grace period. For license renewal, please consult this link. Once downgrading to the base pack, Nebula remains accessible and operational. However, customization of PRO &…
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Why did my organization go back to BASE pack?
The transition of the organization to "Base pack" indicates that either one or all of the device's PRO/PLUS pack licenses have expired and were not renewed within the 15-day grace period. You may go to the "License and inventory" page to review the license status for the corresponding devices, as illustrated in the figure…
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Why does switches show as unused and do not appear in devices section?
If you encounter a situation like in the figure below, it indicates that the switch has not been assigned to the designated site. Device section: License and inventory: Solution: 1. Click the checkbox corresponding to your switch. 2. Select "Action" and then choose "Change site assignment". 3. Select the desired site for…