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Where can I adjust the organization name?
Follow these steps to rename an organization: Go to Organization-wide > Organization-wide manage > Organization settings Adjust the organization name Click Save button to finish
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What are conditions to delete an organization?
To delete an organization, the following conditions must be met: Deletion of All Sites: Ensure that all sites within the organization have been deleted. Removal of Non-Owner Administrator Accounts: All non-owner administrator accounts must be removed. Handling of Devices and Licenses: All devices and inactive license keys…
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Important considerations when delete the sites
When you delete a site, please be aware of the following important considerations: Permanent Loss of Data: All site-wide configurations and client data will be permanently lost. Ensure you have backed up any necessary information before proceeding. Administrator Privileges: Site-wide level administrator privileges will be…
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How should I do with unused organizations and sites?
Administrators, especially MSPs, may end up with multiple unused organization or sites over time. These might result from product demonstrations or the conclusion of MSP contracts. Here are some options for handling these unused entities: Options for managing unused organizations or sites: Recycle old organizations or…
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Changing device names efficiently in NCC
In the Nebula Control Center (NCC), efficiently renaming devices in your network can significantly streamline management tasks. The topology page offers a quicker alternative to renaming devices individually on the device detail page. This method allows for rapid adjustments directly within the network topology, enhancing…
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Are settings entered in Nebula retained when the device switched to Standalone mode?
No. When you remove the device from the organization, it will be reset and switched to Standalone mode. This means the device will revert to its factory default configuration.
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How to rename a client name?
The path: Site-wide > Clients Click on the client you want to rename Click the Edit icon Rename the client and click OK button Verification
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How can I do an update?
If you are looking to upgrade the Nebula device firmware version, you can navigate to Organization-wide > Organization-wide manage > Firmware management (Plus/Pro pack required) Site-wide > Configure > Firmware management Step 1: Choose which device you would like to upgrade firmware and click the "Upgrade now" button.…
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I need to transfer a device from one account to another.
To transfer a Nebula device from account A to account B, check the link below to choose which product you need to transfer, and follow the guideline to proceed. If you encounter any other issues, please help create a post here and tag @Zyxel_CSO, or create a ticket directly to reach us.
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How do I activate bundle licence?
If you are looking to activate a bundle of Nebula Professional pack license, please refer to the link to upgrade your organization. If you are looking to activate a bundle of UTM or GSP licenses, please refer to the link to activate your UTM/GSP. If you encounter any other issues, please help create a post here and…
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I want to delete my account.
If you would like to delete your account, please click the link below and submit the request to one of the emails. Our Data Protection Representative If you reside in an EU/EEA country, please contact Zyxel Communications A/S at Gladsaxevej 378, 2. sal th 2860 Søborg, Denmark, or euprivacy@zyxel.eu. If you reside outside…
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How to read the LEDs status on a SCR 50AXE security router?
Here are some of the common questions below, if you have a question about the LED status on SCR 50AXE, you can refer to the Q&A below Q1: What does a steady green SYS LED indicate? A steady green SYS LED indicates that the device is ready. Q2: What does a blinking green SYS LED mean? If the SYS LED is blinking green, the…
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Where can I find the save button after a change?
After making changes in any configurable pages for each product, you can typically find the Save button at the very bottom or bottom-left corner. However, when the Save button is grey-out, please try refresh the page to solve the issue. If you encounter any other issues, please help create a post here and tag @Zyxel_CSO,…
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Will Nebula topology record my last position and scale?
No, Nebula topology will not record the last position and scale. Once you access other pages and go back to Nebula topology, it will display in the default position and scale.
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How can I block clients by Nebula Mobile App?
To block clients using the Nebula Mobile App, please follow these steps: Go to the Client tab, then select the Client List. Choose the clients you want to block. Click Block.
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Could I block clients by Nebula Mobile App?
Yes, you can block clients using the Nebula Mobile App. To block an application: Go to the Client tab, then select the Client List. Choose the clients you want to block. Click Block.
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Why there's a ring between my AP and firewall?
This is more likely an unmanaged switch between your AP and firewall. Due to the behavior of the unmanaged switch, the LLDP packet will be flooded and cause the devices learned the unexpected LLDP information and lead the Nebula Control Center cannot display a correct topology.
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How can I block application by Nebula Mobile App?
To block an application: Go to the Client tab, then select the Applications Usage tab. Choose the application you want to block, and swipe left. Click Block. Note: The requirement is that your site must have both a firewall and a security license.
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Can my unmanaged switch been displayed on Nebula topology?
No, the unmanaged switch doesn't have MAC address or LLDP which is a required information for Nebula topology to display.
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Can I Block Applications Using the Nebula Mobile App?
Yes, you can block applications using the Nebula Mobile App if your site has a firewall and security license. To block an application: Go to the Client tab, then select the Applications Usage tab. Choose the application you want to block, and swipe left. Click Block.