I need to transfer a device from one account to another.

Zyxel_Adam

To transfer a Nebula device from account A to account B, check the link below to choose which product you need to transfer, and follow the guideline to proceed.

https://community.zyxel.com/en/discussion/18830/i-cannot-register-my-new-device-because-this-device-already-registered-to-another-account

If you encounter any other issues, please help create a post here and tag @Zyxel_CSO, or create a ticket directly to reach us.