I cannot register my new device because "This device already registered to another account."

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Zyxel_Melen
Zyxel_Melen Posts: 1,725  Zyxel Employee
First Anniversary 10 Comments Friend Collector First Answer
edited October 2023 in Register Nebula devices

Although the device has been removed from the organization, the previous user still owns it.

Please download the Nebula Mobile APP [Android] / [iOS] and scan the QR code sticker on the device to register.

Here are the guides for each product line:

Access Point

Switch

Firewall (ATP/USG FLEX)

Zyxel Melen