I cannot register my new device because "This device already registered to another account."

Zyxel_Melen
Zyxel_Melen Posts: 2,750  Zyxel Employee
Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

Although the device has been removed from the organization, the previous user still owns it.

Please download the Nebula Mobile APP [Android] / [iOS] and scan the QR code sticker on the device to register.

Here are the guides for each product line in case the device's Nebula QR code lable is missing:

Access Point

Switch

Firewall (ATP/USG FLEX)

Zyxel Melen