-
[NEBULA] What model supports Nebula CC currently?
The followings are all the models/series which support Nebula CC now. We will update this post if there is a new model/series that supports Nebula CC. Access Point NAP102, NAP203, NAP303, NAP353 NWA1123ACv2, NWA1123AC-PRO, NWA1123-AC HD, NWA1302-AC, NWA5123-AC HD, NWA1123ACv3 WAC6303D-S, WAC6103D-I, WAC6502D-E, WAC6502D-S,…
-
Device is already registered to this account.
When you use nebula app to scan the device QR code and the message "Device is already registered to this account." This indicates that the device has already been registered under your account. You may log in to Nebula, then navigate to More > My devices & services > Devices in the top-right corner. There, you can enter…
-
How to safeguard your device ownership from being overridden by another user?
NCC devices enable users to register them using the QR Code via the Nebula Mobile App. To secure your ownership and prevent others from registering your device using the QR Code, follow these steps: Navigate to Organization-Wide Management. Select Organization Settings. 2. This ensures your device remains protected and…
-
What I can do when see "This device is already registered to another account."
Even after removing the device from the organization, it remains tied to the previous owner's account. To register the device, download the Nebula Mobile App (Android / iOS) and scan the QR code sticker on the device. Refer to the following guides for instructions specific to your product line: Access Point Switch Firewall…
-
[Nebula] Is there a way to register an AP without the serial number?
Yes, you can register the AP by scanning the QR code on the label at the back of the AP. For detailed steps, please refer to this FAQ: How to register Access Point to Nebula — Zyxel Community
-
Will the firewall offline after change organization?
The firewall, cloud mode only, will disconnect for a few minutes since it needs to erase the current configuration. However, you must manually assign your firewall to a site. In addition, if the management interface settings of your firewall have been changed, such as the WAN interface using Static IP address or PPPoE,…
-
Will the firewall be offline after changing site?
The firewall, cloud mode only, will go offline for a few minutes since it needs to erase the current configuration before applying a new configuration from the new site. In addition, since the configuration will not copy to the new site, your clients need to renew the DHCP IP address after changing site.
-
Will the Security gateway be offline after changing organization?
The Security gateway will disconnect for a few minutes since it needs to erase the current configuration. However, you must manually assign your Security gateway to a site. In addition, if the management interface settings of your Security gateway have been changed, such as the WAN interface using Static IP address or…
-
Will the Security gateway be offline after changing site?
The Security gateway will go offline for a few minutes since it needs to erase the current configuration before applying a new configuration from the new site. In addition, since the configuration will not copy to the new site, your clients need to renew the DHCP IP address after changing site.
-
Will the access point lose connection with Nebula after changing organization?
The access point will disconnect shortly (about 10 seconds) since it needs to erase the current configuration. However, you must manually assign your access point to a site. In addition, if the management interface settings of your access point have been changed, such as management VLAN is not default VLAN 1, no DHCP…
-
Will the access point lose connection with Nebula after changing site?
The access point will go offline for a short time (about 10 seconds) since it needs to erase the current configuration before applying a new configuration from the new site.
-
USG FLEX H Series Management Refine
USG FLEX H Series Management Refine In our latest update, we have refined the management operations for the USG FLEX H Series firewall. These changes are aimed at streamlining processes and centralizing management within the Nebula Control Center (NCC). Here’s what you need to know about these important updates:…
-
How to add new device to my site?
The quicker way is to click the add button in Menu > Devices. This button will take you to the site-wide add device page. On this page, you will be able to add devices to this site and immediately assign them. Furthermore, any unassigned devices will also be displayed on this page.
-
I registered my device, but the dashboard shows no device.
Please check if your device hasn't been assigned to a site. You may check in Menu > License & Inventory > Device. Assign your device to a site, you may reference this FAQ:
-
How to move my device from the original organization to another?
Please follow the steps below to move your device(s) from the original organization to another. Please navigate to Menu > License & Inventory > Devices tab. Find the device you want to move and click the action button > Change organization. If you want to move multiple devices, please select the devices and click the…
-
How many devices can be added to a site?
Nebula users can add as many devices as required in a site; there is no limitation currently. Just a kind reminder: Having a large number of devices on one site may slow down the loading speed when you're viewing monitoring information, such as event logs. If you encounter any other issues, please help create a…
-
Why can't I add a device into the Nebula Cloud?
If you're experiencing difficulty adding a device into the Nebula Cloud, there could be several reasons behind this issue. Here are some common factors to consider: Network Connectivity: Ensure that the device you're trying to add has a stable internet connection and can reach the Nebula Cloud servers. If the device is…
-
What is the password is if I want to login via LAN to the Nebula device?
Symptom Sometimes, you may need to log in to the device to check the cloud status when it is disconnected from the Nebula server. However, you may not know where to find the password. Solution. The password will be provisioned to the device after it connects to the cloud. Please navigate to Configure > Site settings, where…
-
Where can I find the devices regsiterd to which organization?
Symptoms: Users are seeking information on how to find the organization to which devices are registered within the Nebula Control Center. Solution: Please navigate to My devices & services page in the top-right corner of Neubla page. In this page will point out the device is registered to which organization/ site.
-
NCC shows "Cannot find device" when registering my Nebula device.
If you have encountered a situation where NCC shows "Cannot find device" when registering Nebula device to your organization, please follow the guidance below for troubleshooting: Check if your device supports Nebula Cloud mode. [NEBULA] What model supports Nebula CC currently? If you are adding a mobile router to your…
-
How to move Nebula device from original site to another site?
Some Nebula users might have a requirement that they need to change the device's site. This FAQ is going to guide you on how to change the device's site. Please navigate to Menu > Organization-wide > License & inventory > Devices tab. Select the device you want to move and click the "Actions" button. Click the "Change site…