I purchase a secondhand device and reset, why it still back to Nebula mode before I register?

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Zyxel_Melen
Zyxel_Melen Posts: 3,514  Zyxel Employee
Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
in Register Nebula devices

This is because:

  1. This secondhand device hasn't been removed from previous owner's organization,
  2. The Nebula device enables NCC discovery by default.

To fix this, please reference the method below:

  1. Ask your seller to remove this device from his organization.
  2. Use Nebula mobile APP to register your device by scanning device's QR code.
Zyxel Melen


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