Device is already registered to this account.

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Zyxel_HsiuTe
Zyxel_HsiuTe Posts: 34  Zyxel Employee
Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch First Comment

When you use nebula app to scan the device QR code and the message "Device is already registered to this account."

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This indicates that the device has already been registered under your account.
You may log in to Nebula, then navigate to More > My devices & services > Devices in the top-right corner.
There, you can enter the device’s MAC address or Serial Number to check its current organization and site assignment.

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If you encounter any other issues, please help create a post here and tag @Zyxel_CSO , or create a ticket directly to reach us.