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Why I receiving multiple notification email from SecuReporter every 10 minutes?
Scenario: My network has some security events recently, then I receiv notification emails every 10 minutes, can I adjust the interval? Answer: Yes, go to Site-wide > Configure > Alert settings, scroll down to the button of the page, and adjust the Notification interval to 1 hour
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What's the regulation for DHCP option 60?
Scenario: I want to set up DHCP option 60, which characters are available for this field? Answer: The string up to 63 of these characters below a–z, A–Z, 0–9, !"#$%&'()*+,-./:;<=>?@[]^_`{}
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Which application consumes the most traffic usage?
Scenario: I want to check which application is the most used in my network, how can I check? Answer: Go to Side-wide > Application usage, and scroll down to Top applications by usage, and you can see the top 10 applications. Click on one of the applications, the page will show you which hosts use the application the most.
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What's the reguation of password on Nebula?
Question: What's the reguation of password on Nebula? Answer: Nebula allows the characters below for password a-z, A-Z, 0-9, #$%&()*+,.:/<=>@^_{}~^[]\-!;?"|' please note that space character is not supported.
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[Nebula]Is it possible to configure inbound/outbound NAT in Nebula VPN?
Question Is it possible to configure inbound/outbound NAT in Nebula VPN? Answer At the current design stage, Nebula does not support inbound/outbound NAT. However, it can be configured in on-premise mode.
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[Nebula]Is it possible to export NAT rules from Nebula?
Question Is it possible to export NAT rules from Nebula? Answer It is not possible to export NAT rules from Nebula. However, we can obtain the NAT configuration by accessing the device via SSH and using the CLI command "debug sdwan show firewall running-config". Assume the NAT rule is configured in Nebula. We can see the…
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[Nebula]Why do I get ping loss in the live tool when I select the LAN interface?
Question I have a Zyxel USG Flex 200. My LAN1 has a 100% loss rate when I ping google.com from the Nebula Control Center. Why do I get ping loss in the live tool when I select the LAN interface?" Answer If you want to ping an Internet host, you need to select an external interface, such as WAN1 or WAN2. It is not possible…
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[Nebula]Where can we check the device startup LED guide?
Question Where can we check the device startup LED guide? Answer Navigate to the Help page and scroll down to the Device LED Guide. We can see the LED behavior for all models in this table.
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[Nebula]Where can we see the Data processing agreement of Zyxel Nebula cloud-management?
Question Where can we see the Data processing agreement of Zyxel Nebula cloud-management? Answer Navigate to the Help page and scroll down to the Data Policy. We can see the Zyxel Privacy Policy, Nebula Terms of Use, and Zyxel Nebula GDPR Data Processing Agreement.
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[Nebula]How to check the differences between the Nebula Plus Pack and the Pro Pack?
Question How to check the differences between the Nebula Plus Pack and the Pro Pack? Answer Navigate to the Help page and scroll down to the Plus & Pro Packs feature list. We can refer to this table to check the features of the Plus and Pro Packs.
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[Nebula]How to check the functions supported by all Nebula devices for each model?
Question How to check the functions supported by all Nebula devices for each model? Answer Navigate to the Help page and scroll down to the Device Function table. We can refer to this table to check the features of access points, switches, security appliances, and security routers.
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[Nebula]What IP and service port we need to bypass if my nebula device is behind a firewall?
Question what IP and service port we need to bypass if my nebula device is behind a firewall. Answer Navigate to the Help page and scroll down to the firewall information. We can refer to this table to configure the uplink firewall to for the Zyxel Nebula Control Center. If your Nebula device is offline, you may check if…
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[Nebula]How to remove a firewall from Nebula?
Question: How to remove a firewall from Nebula? Answer: Navigate to Organization-wide > License & inventory > Devices, tick the device you want to remove from Nebula, click the Actions button, and then click Remove from organization. After selecting Remove from organization, the NCC will send a factory default command to…
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[ATP/FLEX] Is it possible to configure a cloud-managed Nebula firewall locally?
Question: Is it possible to configure a cloud-managed Nebula firewall locally? Answer: If the firewall is managed by Nebula, you can configure WAN setting only on local web GUI. Other settings are configured on Nebula portal directly. [ATP/FLEX] How to access Local WEB GUI of Nebula Firewall? [ATP/FLEX] How to change Wan…
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[ATP/FLEX]Is it possible to restrict source IP when you enabled "Remote SSH/Configurator"
Question: Is it possible to restrict source IP when you enabled "Remote SSH" or "Remote configuratior" Answer: It can't restrict
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[ATP/FLEX] Why did the Nebula firewall firmware update fail? How can this issue be resolved?
Question : The user may encounter an embarrassing situation if a cloud firmware upgrade on Nebula fails. For example, if the customer attempts a cloud firmware upgrade from 5.37P1 to 5.38 but encounters failure, the event log may display the following: How can this issue be resolved? Answer : The possible reason is that…
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[Nebula]How do I delete an unused site in Nebula?
Question How do I delete an unused site in Nebula? Answer Navigate to Organization-wide > Organization-wide management > Organization portal. This page displays all existing sites in the organization. You can select the site(s) you want to delete by ticking the checkbox next to it, then click the delete button to remove…
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[Nebula]How long will the reverse proxy SSH and HTTP sessions last when generating the link?
Question How long will the reverse proxy SSH and HTTP sessions last when generating the link? Answer Each session duration is 30 minutes after launching Remote Configurator/SSH. When the session expires, please regenerate the link for establishing a new session.
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[Nebula]Where can we check the firewall's online status in Nebula?
Question Where can we check the firewall's online status in Nebula? Answer Navigate to Site-wide > Monitor > Devices > Firewall. We can check the device's online status under Connectivity.
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[Nebula]Does the firewall support SNMP in Nebula mode?
Question Does the firewall support SNMP in Nebula mode? Answer The SNMP settings can be configured at Site-wide > Configure > Site settings. It supports SNMP v1 and v2c. Navigate to Site-wide > Configure > Site settings to enable SNMP access, and type SNMP community string.