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How to remove Firewall from Cloud Monitoring Mode to Stanalone mode?
Question: How to remove Firewall from Cloud Monitoring Mode to Stanalone mode? Answer: Go to Nebula > Organization-wide > License & Inventory > Devices, select the firewall you want to remove from NCC, and click Remove from organization. Then go to local Web GUI > Configuration > Mgmt. & Analytics > Nebula > Cloud…
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How do I backup the configuration of the USG FLEX Firewall on Nebula?
Question: How do I backup the configuration of the USG FLEX 100 on Nebula? Answer: We can't download a configuration file as backup when the USGFLEX/ATP is in Nebula mode. However, you can create a site configuration template and import the site setting from the site you want to back up.
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Can I set up two sparate WAN interfaces on port 5 and port 6 on USG FLEX 100?
Question: Can I set up two sparate WAN interfaces on port 5 and port 6 on USG FLEX 100? Answer: No, you can't. Port 5 is only allowed for LAN interface. But Port 6 can be set up as WAN interface since it's optional.
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How to clone firewall settings on Nebula?
Question: How to clone firewall settings on Nebula? Answer: When creating site, you can select Replicate from another site. So the new site would have the same firewall settings as the site you replicate from. Or you can go to Organization-wide > Organization-wide manage > Configuration templates. In this page, you can…
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[ATP/FLEX]What is SYS LED status of firewall?
Question: What is SYS LED status of firewall? Answer: Sys LED Green Off: The Zyxel device is not ready or has failed. Sys LED Green On: The Zyxel device is ready and running. Sys LED Green Blinking: The Zyxel device is booting. Sys LED Red On: The Zyxel device has an error or has failed.
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How to Move a USG ATP/Flex to a New Organization on Nebula?
Yes, it is possible to move an exist ATP/Flex to a new or different organization on Nebula while keeping its existing port configuration, security policies, and services. To achieve this, follow the steps below based on your licensing: With an MSP License: - Utilize the "Cross-Org Synchronization" feature. - Navigate to…
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How to check policy route on Nebula ATP/FLEX?
Question: How to check policy route on Nebula ATP/FLEX? Answer: 1)Please log in Firewall by SSH. 2)And perfrom the following command, The static route will print. Router> debug sdwan show bpolicy running-config
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How to check static route on Nebula ATP/FLEX?
Question: How to check static route on Nebula ATP/FLEX? Answer: 1)Please log in Firewall by SSH. 2)And perfrom the following command, The static route will print. Router> debug sdwan show route running-config
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[ATP/FLEX] Why does the Device Disconnected message appear on the SecuReporter?
Question : Why does the Device Disconnected message appear on the SecuReporter, but click 'Got it' can notice the device is still connected. The device is still connected. Answer : The reason why the SecuReporter shows 'Disconnected' is that the device rarely sends logs to the SecuReporter due to the slow DNS resolution…
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How to change Firewall Time Zone
Question: How to change Firewall Time Zone Answer: Log in SSH and perform following command, For example, I would set up UTC+8 Router(config)# clock time-zone +08:00
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The MP/CP server connection Fail
Question: Device can't on-board Nebula, the resut of connection test said: MP or CP server connection Test:Fail Answer: Please test following domain can be resovled "d-cp.nebula.zyxel.com" "d-mp.nebula.zyxel.com" If the issue still persist, please contact Zyxel Support
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How do I remove the Nebula firewall from the site and re-add it?
Question: How do I remove the Nebula firewall from the site and re-add it? Answer : Please refer to below steps: STEP1. Navigate to Organization-wide > License & inventory > Actions > Choose the Nebula firewall that you want to remove> Change site assignment STEP2. Choose "Remove select device(s) from their current site."…
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Do I need to completely reconfigure the firewall on Nebula when switching it to Nebula mode?
Question: If I want to switch from a Standalone configuration to a Nebula configuration, do I need to completely reconfigure the firewall? Answer: There are two Nebula modes: Cloud Mode and Cloud Monitoring Mode. Switch from Standalone mode to Cloud Mode There is no direct way to transfer your on-premise firewall…
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Is the VPN domain nebula-66xxxxxx.d2ns-nbl.com pingable?
Question: Is the VPN domain nebula-66xxxxxx.d2ns-nbl.com pingable? Answer: The domain resolves to either the firewall's WAN interface IP or the uplink router's public IP. By default, the firewall does not allow ping (ICMP) from the Internet. To enable ping, you need to create a security policy allowing ICMP traffic.
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[ATP/FLEX] How to shut down firewall on Nebula?
Question: How to shut down an turn off firewall on Nebula? Answer: You can reboot the firewall but not shut down or turn off the power on Nebula. [Nebula]How to reboot the firewall from Nebula?
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How do I change a firewall password?
Question: How do I change a firewall password? Answer: Nebula Mode (ATP/USG FLEX) On Nebula, go to Configure > Site settings > Device configuration. On-premises Mode (ATP/USG FLEX) Login to web GUI to the device and go to CONFIGURATION > Object > User/Group > User. You can change the password of selected Local…
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How long will the remote SSH session be maintained on the Nebula firewall?
Question: The user used to use the Remote SSH feature to debug the device. How long will the remote SSH session be maintained on the Nebula firewall? Answer: Once the remote SSH session is established on Nebula, it will remain active for 30 minutes. After 30 minutes, the user will need to re-establish the remote SSH…
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How long should I press the RESET button on Nebula firewall to restore factory default settings?
Question: How long should I press the RESET button on Nebula firewall to restore factory default settings? Answer: Press the button in for about 5 seconds (or until the SYS LED starts to blink), then release it to return ATP/USG FLEX device to the factory defaults.
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How to update the firmware to Nebula firewall via FTP?
Question : How to update the firmware to the Nebula by FTP? Answer : Please prepare a PC to connect to the firewall's LAN port and obtain a DHCP IP (for example, the assigned DHCP IP is 192.168.1.33 with the default gateway IP 192.168.1.1) from the firewall. Then, open the Command Prompt and access the FTP server through…
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Why Are We Receiving WAN Disconnection Alerts Despite Having an Internet Connection?
Question: We are getting WAN disconnection alerts from two of our sites, but our internet connection seems to be stable. What could be causing these alerts? Answer: The issue is caused by intermittent instability in the CP server, which pushes the configuration file to the devices and sometimes leads to false alert emails…