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Why does the NCC take a long time to search the logs?
Question: I'm trying to search logs from June 1st to June 30th, but the page isn't loading. I can only see the logs from the last 24 hours. Why is this happening? Answer: The issue you're experiencing is due to the large size of the event logs. To resolve this, try to shorten the event log search range. Instead of…
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[ATP/FLEX]How often will the Nebula firewall upload the CPU temperature information?
Question : How often will the Nebula firewall upload the CPU temperature information? Answer : Currently, the Nebula firewall uploads the CPU temperature information hourly. The user can navigate to the Event Log page to check the hourly CPU temperature information, as shown below:
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Missing all options to configure the firewall on Nebula
Question: I'm trying to configure my USG FLEX H on Nebula but "Firewall" setting is missing on Nebula. Answer: Currently, USG FLEX H series supports Cloud Monitoring Mode only on Nebula. [Nebula] How to manage USG FLEX H on Nebula? You can configure all other settings by accessing the web GUI.
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What is the password of support account?
Question: What is the password of support account? Answer: If the firewall is registered on Nebula but has never been online, you can use the serial number of your device using all capital letters (e.g. S21XXXXXXXXXX). You can find the serial number on the sticker under the device. If the firewall is online (or has ever…
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Why I receiving multiple notification email from SecuReporter every 10 minutes?
Scenario: My network has some security events recently, then I receiv notification emails every 10 minutes, can I adjust the interval? Answer: Yes, go to Site-wide > Configure > Alert settings, scroll down to the button of the page, and adjust the Notification interval to 1 hour
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What's the regulation for DHCP option 60?
Scenario: I want to set up DHCP option 60, which characters are available for this field? Answer: The string up to 63 of these characters below a–z, A–Z, 0–9, !"#$%&'()*+,-./:;<=>?@[]^_`{}
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Which application consumes the most traffic usage?
Scenario: I want to check which application is the most used in my network, how can I check? Answer: Go to Side-wide > Application usage, and scroll down to Top applications by usage, and you can see the top 10 applications. Click on one of the applications, the page will show you which hosts use the application the most.
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What's the reguation of password on Nebula?
Question: What's the reguation of password on Nebula? Answer: Nebula allows the characters below for password a-z, A-Z, 0-9, #$%&()*+,.:/<=>@^_{}~^[]\-!;?"|' please note that space character is not supported.
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[Nebula] Is it possible to configure inbound/outbound NAT in Nebula VPN?
Question Is it possible to configure inbound/outbound NAT in Nebula VPN? Answer At the current design stage, Nebula does not support inbound/outbound NAT. However, it can be configured in on-premise mode.
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[Nebula]Is it possible to export NAT rules from Nebula?
Question Is it possible to export NAT rules from Nebula? Answer It is not possible to export NAT rules from Nebula. However, we can obtain the NAT configuration by accessing the device via SSH and using the CLI command "debug sdwan show firewall running-config". Assume the NAT rule is configured in Nebula. We can see the…
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[Nebula]Why do I get ping loss in the live tool when I select the LAN interface?
Question I have a Zyxel USG Flex 200. My LAN1 has a 100% loss rate when I ping google.com from the Nebula Control Center. Why do I get ping loss in the live tool when I select the LAN interface?" Answer If you want to ping an Internet host, you need to select an external interface, such as WAN1 or WAN2. It is not possible…
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[Nebula]Where can we check the device startup LED guide?
Question Where can we check the device startup LED guide? Answer Navigate to the Help page and scroll down to the Device LED Guide. We can see the LED behavior for all models in this table.
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[Nebula]Where can we see the Data processing agreement of Zyxel Nebula cloud-management?
Question Where can we see the Data processing agreement of Zyxel Nebula cloud-management? Answer Navigate to the Help page and scroll down to the Data Policy. We can see the Zyxel Privacy Policy, Nebula Terms of Use, and Zyxel Nebula GDPR Data Processing Agreement.
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[Nebula]How to check the differences between the Nebula Plus Pack and the Pro Pack?
Question How to check the differences between the Nebula Plus Pack and the Pro Pack? Answer Navigate to the Help page and scroll down to the Plus & Pro Packs feature list. We can refer to this table to check the features of the Plus and Pro Packs.
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[Nebula]How to check the functions supported by all Nebula devices for each model?
Question How to check the functions supported by all Nebula devices for each model? Answer Navigate to the Help page and scroll down to the Device Function table. We can refer to this table to check the features of access points, switches, security appliances, and security routers.
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[Nebula]What IP and service port we need to bypass if my nebula device is behind a firewall?
Question what IP and service port we need to bypass if my nebula device is behind a firewall. Answer Navigate to the Help page and scroll down to the firewall information. We can refer to this table to configure the uplink firewall to for the Zyxel Nebula Control Center. If your Nebula device is offline, you may check if…
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[Nebula]How to remove a firewall from Nebula?
Question: How to remove a firewall from Nebula? Answer: Navigate to Organization-wide > License & inventory > Devices, tick the device you want to remove from Nebula, click the Actions button, and then click Remove from organization. After selecting Remove from organization, the NCC will send a factory default command to…
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[ATP/FLEX] Is it possible to configure a cloud-managed Nebula firewall locally?
Question: Is it possible to configure a cloud-managed Nebula firewall locally? Answer: If the firewall is managed by Nebula, you can configure WAN setting only on local web GUI. Other settings are configured on Nebula portal directly. [ATP/FLEX] How to access Local WEB GUI of Nebula Firewall? [ATP/FLEX] How to change Wan…
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[ATP/FLEX]Is it possible to restrict source IP when you enabled "Remote SSH/Configurator"
Question: Is it possible to restrict source IP when you enabled "Remote SSH" or "Remote configuratior" Answer: It can't restrict
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[ATP/FLEX] Why did the Nebula firewall firmware update fail? How can this issue be resolved?
Question : The user may encounter an embarrassing situation if a cloud firmware upgrade on Nebula fails. For example, if the customer attempts a cloud firmware upgrade from 5.37P1 to 5.38 but encounters failure, the event log may display the following: How can this issue be resolved? Answer : The possible reason is that…