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Upcoming Astra Service Maintenance: Database Upgrade Scheduled for August 14th, 2024
Dear Astra Users, We are constantly striving to enhance our services and provide the best possible experience for you. We want to inform you about some upcoming maintenance work. On August 14th, 2024, from 2 a.m. to 5 a.m. (UTC+0), we will conduct a database upgrade to improve our platform's stability and ensure a smooth…
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[What's New] Astra Service Feature Enhancements
The latest Astra release features empower new capabilities to help users gain deeper insights and better device and application management, enhancing operational efficiency and security. This release includes the following features: Feature Enhancements and Consolidated Bug Fixes 📣 Device Insight Integration Astra has been…
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[Event Closed] đź“ŁTrade-up Program: FREE USG FLEX Firewall with a 2-Year Gold Security Pack
[Event Closed] Thank you for your interest in our special trade-up program! This event has now concluded. Stay tuned for upcoming deals and offers that can help you enhance your network security. If you have any questions or need assistance, feel free to contact us. Your security, our priority!…
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What to Expect from the Upcoming Zyxel Account 3.0 Launch?
Dear Zyxel Users, We are delighted to announce the upcoming launch of Zyxel Account 3.0, set to roll out shortly. While the process remains familiar, you'll notice some refreshing changes aimed at enhancing your experience. What Stays the Same Your sign-in process is as straightforward as ever. You'll continue to use your…
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[New Release] Accessing Device Data with SecuReporter OpenAPI Service
SecuReporter supports an interface for software to directly interact with the SecuReporter cloud platform. These APIs empower SecuReporter users to retrieve device logs from the past 31 days using an API token. With the SecuReporter OpenAPI, you can easily access your device data through HTTP requests using any programming…
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myZyxel Service Maintenance Notification - 2024-06-02 06:00 ~ 10:00 (UTC+0)
Dear Valued Customer, We are constantly striving to enhance our services and provide the best possible experience for our valued customers, and we want to let you know about some upcoming maintenance work. On June 2nd, 2024, from 6 a.m. to 10 a.m. (UTC+0), we will conduct a database upgrade to improve our platform's…
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Zyxel Account 3.0 is launched. Let’s explore now ~
This discussion has been moved.
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Resolve the issue as "Continue with Apple" Sign-In Failure
This discussion has been moved.
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myZyxel Portal Service Incident 2024-04-23, 03:33-12:09 (UTC+0)
Dear Zyxel Users, The system had some issues due to an incident. Issue Started from: 2024-04-23 03:33 (UTC+0) Resolved: 2024-04-23 12:09 (UTC+0) Issue Symptom & Risk: 1. Some users might not be able to receive email from Zyxel. 2. Some users could not log in to myZyxel Portal because they could not receive a 2FA email. If…
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SecuReporter Maintenance Announcement- 2023-10-1 10:00-13:00 (UTC+8)
Dear Valued Customer, As part of our commitment to providing you with better and more efficient services, we will be carrying out a system migration process on Oct 1, 2023, from 10 am to 1 pm (UTC+8). During this period, SecuReporter portal services and some of their related functions will be suspended. We apologize for…
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myZyxel Service maintenance - 2023-06-26 01:00-05:10 (UTC+0)
Dear Valued Customer, The system will be not available due to the maintenance. Reason: To better provide efficient services. Started from: 2023-06-26 01:00 AM (UTC+0) Completed: 2023-06-26 03:00 AM (UTC+0) 2023-06-26 04:00 AM (UTC+0) 2023-06-26 05:10 AM (UTC+0) Affected scope & Risk: myZyxel.com portal services will be…
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SecuReporter Maintenance Announcement
Dear Valued Customer, As part of our commitment to providing you with better and more efficient services, we will be carrying out a system migration process on June 3, 2023, from 10 am to 12 pm (UTC+8). During this period, SecuReporter portal services and some of their related functions will be suspended. We apologize for…
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myZyxel System Maintenance Notice
To ensure the best performance levels for our services, we're carrying out a system optimization process on April 11, 2021 at 00:30 AM to 15:40 PM (UTC+0). During the maintenance procedure, myZyxel portal service will not be available. This will affect access to your Nebula, CNC, SecuReporter, Marketplace, and Circle, but…