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[Marketplace] How many days it would take for the refund process?
To complete the refund process, it take 2~3 working days for the refund request. After that, it takes another 5~10 working days for the funds refund to your account.
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[Marketplace] Can I purchase Education Center’s training course on the Marketplace?
Yes, you can purchase the training course on the Marketplace. The path is Software License > Certification Programs, then choose the category and the course you like. Tick the training course you're interested in and click "Add to Cart" Check the items in the Shopping Cart, and click "Confirm Order" Use the coupon if you…
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[Marketplace] Where can I get the email protection service?
To have email protection, we suggest you can choose our ATP and USG FLEX Series for the Gold and UTM Security Pack.
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[Marketplace] Does the Nebula license activated automatically?
After you purchase online and correctly assign the license to the device, the license will active automatically.
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[Marketplace] How many days would it take to change the invoice?
It would take 2~3 working days after we receive the request.
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[Marketplace] Why I can't complete the payment?
There are many reason could cause you can not complete the payment, you can check whether if you have the same issue below: Not enough balance Wrong safety code for the Credit Card The post code you entered not match with your IP address If you've met other problems when you check out, don't be hestitate to reach us!
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[Marketplace] In MY DEVICE LIST, what do the lights mean?
A green light indicates that the service license is active. An orange light indicates the service license is going to expire within 60 days. A red light indicates that the service license has already expired. A gray light indicates all the services are hidden or having no service in device
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[Marketplace] Why doesn’t my Zyxel Device display in MY DEVICE LIST?
MY DEVICE LIST displays the Firewall but not other products. It only shows Zyxel Devices that you can buy licenses for in Device Licenses. You can see all your licensed Zyxel Devices at Zyxel.com
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[Marketplace] In the License Store, what is the difference between Device Licenses and Software Lice
Use Device Licenses to buy and simultaneously activate licenses on Zyxel Devices. *Auto-Renewal is available for models with an AUTO-RENEWAL button on the right of the model in My Device List. *To see Standard licenses available, go to Device Licenses, select a Zyxel Device, and then click Go To License Selection. 2. Use…
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[Marketplace] What is Zyxel’s Marketplace privacy policy?
You can check our privacy policy at: https://www.zyxel.com/Terms-of-Use.shtml And also, you can leave your question or suggestions under this discussion.
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[Marketplace] What should I do if I have license, Zyxel Device or Marketplace account problems?
You can reach us by having a new discussion on the forum or creating a ticket for us. And remember to leave the description of your problem as detailed as you can.
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[Marketplace] Which web browser recommend for Zyxel Marketplace?
We recommend using Google Chrome v77+, Mozilla Firefox v69+, Safari v12+, and Microsoft Edge v44+.
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[Marketplace] What is the difference between Marketplace and Circle?
Circle is a portal especially for Zyxel Partners who have a valid business email address and a tax number. Zyxel Partners can buy, redeem (apply) and /or align license subscriptions here.
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[Marketplace] How to change the VAT number on the invoice?
Before you check out, you can change the VAT number or other information at this page After you check out, you can change the VAT No. or other information through contact us. We’re happy to help you update the information in the invoice.
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[Marketplace] Which license is EOL?
If you can't find the license in Marketplace, Nebula Portal and Circle, the license could be EOL. Below licenses are EOL: IDP, Cloud Email Security, Anti-Spam, GeoEnforcer and SecuExtender for SSL VPN for macOS, UTM Security Pack for USG series firewall, NSS License. To have the latest information about the EOL license,…
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Why I fail to change the mail?
Symptoms: Some users are experiencing difficulties while trying to change their email address on their Zyxel account. Despite receiving the verification letter, clicking "Activate Account," and then "Confirm," they are unable to log in with the new email. Root Cause: The issue appears to stem from the failure to log out of…
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[Marketplace] How to Use the Auto Renew Option for UTM Security Pack on the Marketplace?
You might feel uncertain about using the Auto Renew function for their UTM Security Pack on our Marketplace. Some might not know where to start, which options to choose, or how to finalize their purchase. This can stem from unfamiliarity with the Marketplace interface or the Auto-Renewal process itself. The interface has…
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[Marketplace] Contacting Customer Support and Viewing Your Message History
Click Navigation Menu in the upper left corner and then select the Contact Us icon. The following screen appears. Enter your name, email address, message content and subject title in the Contact Us screen. Select a SUPPORT CATEGORY according to the subject of your question and select an order ID from the drop-down list…
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Moved: [Marketplace] Viewing and Downloading an Order Invoice
This discussion has been moved.
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[Marketplace] Buying/Renew a Software License
The following is an example of purchasing a SecuExtender license key. Go to the License Store screen and click on the Software-Licenses tab. The Software-License screen displays as shown. Select a license you want to purchase and then click Add to Cart. Click Back if you want to go back to the previous screen and choose…