Question: Why did my ATP500 devices fail to sync when setting up Device HA? Answer: The sync failure likely occurred due to overlapping IP subnets between the heartbeat port and the VTI interface. This issue can prevent proper synchronization and even cause problems accessing the Device HA page. Solution: * First, make…
Question: Why is the HA Pro synchronization failing on ATP/USG FLEX? Answer: Synchronization issues between active and passive devices in HA Pro setups can often be resolved by checking configuration settings. Please follow the steps below: * Make sure the passive device is reset to its default configuration. * Disable any…
Since slave device only online Heartbeat port. To access slave deivce you need to access Management IP you set up on Device HA pro page. For example: You can access slave device by 1.1.1.2
Question: What is the scheduled reboot behavior in device HA mode? Answer: When we configure scheduled reboots in device HA mode, the standby device will reboot first. Once the standby device has rebooted successfully, the original active device will proceed to reboot.
Question: Does USG FLEX H support device HA? Answer: No. At the time of writing, USG FLEX H does not support device HA in version 1.10 and the next version 1.20.
This example illustrates how to upgrade firmware from 4.35(ABFU.0) to 4.35(ABFU.2) on device HA Pro. Firmware Upgrade Flow * Step 1: Make sure the running firmware version of active and passive are the same. * Step 2: Make sure the running firmware of active and passive are in the same partition. * Step 3: Make sure the…
Symptom: Device HA mode update firmware through “Cloud Firmware” upgrade, the network services is keep running on active device and you may get dialog with “Device HA Pro Firmware upload is in progress…” on GUI keep loading. And the firmware version on active device is not upgrade to the new version, but passive device…
The Device HA feature acts as a failover when one of the devices in the network is dead or can’t access the Internet. Therefore, this is a popular feature for network environments. In the previous firmware version, the USG supports AP (Activate-Passive/Master-Backup) mode. In V4.25, the Device HA feature is enhanced and…
In case, one of HA Device is broke down or out of service; client needs to purchase the new one and deploy back on the live Device HA-Pro environment. This guide will lead user on how to swap one of the HA Pro synchronized devices when the device was RMAed. Scenario and Topology For example, if Device 2 is out of service,…
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