How to Resolve HA Pro Sync Issue on ATP/USG FLEX?
Zyxel_Emily
Posts: 1,396 
Zyxel Employee
Zyxel Employee
Question:
Why is the HA Pro synchronization failing on ATP/USG FLEX?
Answer:
Synchronization issues between active and passive devices in HA Pro setups can often be resolved by checking configuration settings. Please follow the steps below:
- Make sure the passive device is reset to its default configuration.
- Disable any customized zones for the heartbeat port (e.g., For USG FLEX 700, set the zone to "none" for the heartbeat port ge12).
- Attempt to run the HA Pro synchronization again.
If issues persist, use the command on the passive device to collect HA sync logs.
Router> show device-ha2 trace-log
Tagged:
0
Categories
- All Categories
- 415 Beta Program
- 2.4K Nebula
- 144 Nebula Ideas
- 94 Nebula Status and Incidents
- 5.6K Security
- 237 USG FLEX H Series
- 267 Security Ideas
- 1.4K Switch
- 71 Switch Ideas
- 1.1K Wireless
- 40 Wireless Ideas
- 6.3K Consumer Product
- 246 Service & License
- 383 News and Release
- 83 Security Advisories
- 29 Education Center
- 10 [Campaign] Zyxel Network Detective
- 3.2K FAQ
- 34 Documents
- 34 Nebula Monthly Express
- 83 About Community
- 71 Security Highlight