AAAAL  Ally Member

Hi Genius19, Could you provide the full topology from your side? What’s the result for VMG8823-B50B LAN side client access to Netgear port 500? Will it be successful?

Hi Genius19, May I have your firmware version? I attache a screenshot of the setting in Bridge mode: Below is a link for VMG8823-B50B User Guide, you can refer to "Chap 6 Broadband" for more detail information. http://https//www.zyxel.com/support/DownloadLandingSR.shtml?c=gb&l=en&kbid=M-02791&md=VMG8823-B50B

Hi Genius19, Topology: Internet----- Netgear d6400----- Zyxel VMG8823-B50B The expectation is all VMG8823-B50B packet pass through to Netgear without any process? If yes, I suggest setting VMG8823-B50B broadband to “Bridge mode” to achieve it.

Hi Haikoan, We do not have a compatibility list for USB connection, it has too many various kinds. I use my Transcend series and WD HDD with USB3.0 for connecting.

Hi joerv007, Your firmware V5.13(AAXA.7)Y0 is a customized version, the generic firmware may not be suitable for you. May I know all your USB devices have a low speed? There are all with the USB3.0 or even USB2.0 have the issue?

Hi stefano_sb, You can enable a Guest/More AP function via GUI: Network Setting -> Wireless -> Guest/More AP User connects to the Guest Wifi will not be able to login Multy Pro APP.

Hi NeAl, You can unplug USB device directly for safe remove.

Hi Haikoan, I take my VMG8825-B50B and test USB throughput, the result is as expected. So it may need to be a compatibility problem between Maxtor D3 and VMG8825-B50B. Will try to find one and test it.

Hi joerv007, What’s your VMG1312-B10D firmware version? May I know what’s your USB devices? Have you tried other devices and have the same problem?

Hi Haikoan May I know what’s your HDD USB devices? Is it possible to provide the devices model name? Is it use the USB3.0 interface or 2.0?

Hi stefano_sb, May I have your request more clearly? Would you like to limit the access permission on the APP?

Hi Haikoan, May I know what’s the client you used for the 2.4g and 5g download? The smart phone or laptop? Is it a single case on your hard disk devices? Have you took the other USB and have the same issue (300Kbps)?

Hi, Your firmware version is 1.00(AAKL.28)C0, right? Have you check below FAQ and still cannot find the USB filer? https://homeforum.zyxel.com/discussion/850/how-to-find-usb-share-in-windows10#latest

Hi IslandBoy, Your firmware version V3.00(ABCG.12)T0 is customized firmware from your service provider(the Post Office broadband ISP in UK). The generic firmware 3.00(ABCG.13)C0 may not be suitable for you, please connect to your service provider for firmware upgrade request.

Hi Haikoan, What’s your firmware version? What’s your connection between the Hard disk and computer? Use wireless or Ethernet cable? And what’s your internet connection average of throughput?