Hikari  Ally Member

Hi NeAI If you mentioned Wind, means your device may have a special configuration defined by ISP. Please contact with your service provider.

Hi Drew Our product follows standard to build up MIB structure in FW. You can walk SNMP directly without input MIB file in server first.

Hi Kev1234 It's normal if Internet LED light up in red when you set VMG3925-B10C in bridge mode. The LED used to display if VMG3925 default gateway has IP or not. Since we are using bridge mode, no IP thus internet light up in red. Then, if you mentioned only one person can use the internet connection, it means traffic can…

Hi ziggt2k7 May I ask you FW version? If you mentioned no device can pick up the 5G signal, you mean 2.4G SSID has no problem can be connected but none of these clients can see 5G SSID? If your device FW is older then AAVF13C0 and does not belong to a certain ISP, please visit our official website to download the latest…

Hi Keith Would you like to check then ISP also? Maybe they have prepared a proper product for you. For customer who is an ISP subscriber, we would suggest them please contact ISP first.

Hi Gentlemans Since KCOM uses an ISP specific FW, they have request special settings when FW release. Thus we cannot change the configuration setting from our side. Only KCOM can control this. 

Hi Leo B Since users can check from GUI DSL Diagnostic page, so FW did not preserve too much info for admin account in CLI mode. This is our current design.

Hi RouterLivesMatter May I ask your current FW version? Want to know if you are using a normal FW or an ISP specific FW version. A full FW ID can show if your service/config has special setting.

For SIP password and account, it is also good for asking ISP's help. If your service provided from them, they should have the account answer for you :)

Hi Sir I am not sure about your meaning. DMZ used for a LAN client reserved for WAN (internet side) visit can access. And the Guest WLAN is already in LAN side, do you mean if Guest Wifi client can be set as a DMZ host?

Hi Alastair Do you mean the back label admin/password cannot help you to log in? Does your ISP have did FW upgrade for you and may I know your current FW version? 

Hi Senthil If the signal is weak in your room already, it's a good decision to buy to Wi-Fi extender. So far we did not receive too many IOP issues from the extender side. For a safe option, I would suggest please consult with your ISP (also they have more knowledge about which extender is available in your area/country).…

Hi sebus I hope I would know everything even if you didn't tell me :) Why not share what have you tried, and how does it not work. Then we can think about what else we can do for you?

Hi Aaronsz You have mentioned you belong to certain ISP service, I would suggest if you can contact with your ISP first. Usually, ISP would have a special setting in FW, even we provide a test FW it may not able to test in your environment. Hi sebus For your password tragedy, I would suggest please do the following try. Do…

Hi Danatb Would you please let me know how you configure on GUI, please paste the picture here. And let us know the Full device name / FW ID also. Thank you.