Zyxel_Barney  Zyxel Employee

Hi @paulb There are two sets of Cloud Authentication pages. One is under your Site-wide tab, the other is under your Organization-wide. Because of the way we designed the administrator privileges and hierarchy, the Site-wide Cloud Authentication page cannot delete user/MAC accounts. Please check the Organization-wide Cloud…

Hi @Curval Name: d.nebula.zyxel.com Addresses: 63.35.107.114 52.48.115.44 52.210.12.1 34.247.112.130 However, it is not recommended to white-list the IP addresses of our servers. Firmware upgrade, for instance, requires downloading files from a different source with changing IP. Instead, please white-list the AP's source…

Hello @DarioIT If your request is as described by @Nebula_Bayardo, I would like to know more about your application. Are you perhaps allowing your visitors to register an email account with Nebula in case they don't use Facebook?

Hi Cliff, Do you still have administrator access to your Nebula Organization? If so, kindly open a new support request case in that organization. Our support agent will then request additional information in order to evaluate the legitimacy of the ownership transfer. Regards, Barney Gregorio

Hi @Ngoc_Le_VN01 The method involves a default mesh-ID present among all Nebula APs. Three conditions must be fulfilled for a newly added AP without wired connection to automatically join the Smart Mesh: 1. At least one Nebula AP acting as a root - Smart Mesh enabled - Wired uplink port is connected 2. Newly added AP is…

Hi @Drew Are you perhaps using an external captive portal and using MailChimp to mine the email addresses there? Is there a reason why you can't gather the email addresses from the Nebula platform's frontend? This should be possible if you set the NAP's captive portal to Nebula Authentication Server and allow users to…

Hi @Jacobb Repeater AP showing zero uplink usage is a known issue. This will be enhanced in the next major Nebula update. For the positioning of the garage AP, both wall or ceiling mount suggestions will provide your outdoor camera with more or less the same signal strength. Regards, Barney

Hi @Jacobb The suggestion to lower the max output power of the APs is to prove that station data can traverse the wireless mesh. If your smartphone is able to stream youtube video from the garage AP then we can conclude that your earlier issue is because your Smartphone still sees the Bueno AP possessing an adequate signal…

Hi @Jacobb For most mobile devices, the signal strength of the connected AP must fall under a certain threshold before the device roams to an AP with better signal. If your APs are 6m apart, then that might not be enough distance to meet the threshold. Did you try lowering the max output power of the AP's radio your…

Hi @Jacobb, I apologize for the late reply. Having both NWA1123-AC HD and ACv2 on the same site shouldn't be a problem. But Smart Mesh will only occur between the ACv2. Do you mean the one ACv2 running as repeater is showing inverted color icon? If that is the case, you have an ACv2 that has successfully shifted to…

Hello @Jacobb It is currently not possible to set the NWA1123AC-HD as a repeater nor an access point for other repeaters. If you wish to rely on Smart Mesh to extend the WiFi coverage, you may need to replace one of the NWA1123-AC HD with another Nebula AP that supports Smart Mesh. The following devices that currently…

Hi @Jacobb There is no need to set which APs are roots (connected to wired network) or repeaters. No additional configurations are necessary on NCC. However, I just noticed that you are using the NWA1123-AC HD models. These APs currently does not support Smart Mesh! Expected release of Smart Mesh for the NWA1123-AC HD will…

Hello @Jacobb Welcome to the Nebula forum! The name of the feature you're looking for is called Smart Mesh. You can enable this under SITE-WIDE > General setting. Enabling Smart Mesh will allow all your APs to automatically construct the most efficient wireless topology. Just make sure your APs are using the latest…

Hi @yomismo After further investigation, we found out that there was an issue with how the AP maintains it's wireless client information. We will improve this feature in the next official firmware release. If you need a hot fix for this issue, then please contact me through private message. Regards, Barney Gregorio