[NEBULA] Change Nebula owner

ASTOR
ASTOR Posts: 1  Freshman Member
edited April 2021 in Nebula

Hi,


We recently changed our IT support partner, but can not change the owner administrator address in the Nebula Control Center from the previous IT partners address to one of our own.

Could you please provide me with the proper procedure to change the owner privilege to an other existing admin account.


regards,

Cliff Van Buggenhout

ASTOR vzw

All Replies

  • Zyxel_Barney
    Zyxel_Barney Posts: 84  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Security

    Hi Cliff,


    Do you still have administrator access to your Nebula Organization?

    If so, kindly open a new support request case in that organization. Our support agent will then request additional information in order to evaluate the legitimacy of the ownership transfer.


    Regards,

    Barney Gregorio

  • Zyxel_Chris
    Zyxel_Chris Posts: 705  Zyxel Employee
    Zyxel Certified Network Administrator - WLAN Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 50 Answers

    Hi @ASTOR

    Welcome to the community! 😃

    Are you using the professional pack or free version? You can private message us if it is the latter case, thank you.


    /Chris

  • fnkylove
    fnkylove Posts: 2  ZCNE Certified
    First Comment ZCNE Nebula Level 1 Certification - 2019 First Anniversary

    Hello. I need to transfer ownership. How to do or who can help?

    BR Tord Hansen

  • Zyxel_Chris
    Zyxel_Chris Posts: 705  Zyxel Employee
    Zyxel Certified Network Administrator - WLAN Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 50 Answers

    Hi @fnkylove

    Welcome to Nebula community!

    If your Nebula is using profession pack then please kindly open a new support request case in that organization. (In Help>support request)

    If it's free version then just private message to me.?

  • ECA
    ECA Posts: 1  Freshman Member
    First Comment

    We recently changed our IT support guy, his new name is Jorge Cubero and his email is j.cubero@eca.or.cr, Could you help the owner from a.valverde@eca.or.cr to j.cubero@eca.or.cr?

  • Zyxel_Chris
    Zyxel_Chris Posts: 705  Zyxel Employee
    Zyxel Certified Network Administrator - WLAN Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 50 Answers

    Hello @ECA

    Are you using the Pro pack version? If so please help us to report this case in Nebula, Help>support request, scroll down where you can create the ticket.

    Will private message you if you are using the free version.☺️

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