[NEBULA] Change Nebula owner

ASTOR

Hi,

We recently changed our IT support partner, but can not change the owner administrator address in the Nebula Control Center from the previous IT partners address to one of our own.

Could you please provide me with the proper procedure to change the owner privilege to an other existing admin account.

regards,

Cliff Van Buggenhout

ASTOR vzw

Zyxel_Barney

Hi Cliff,

Do you still have administrator access to your Nebula Organization?

If so, kindly open a new support request case in that organization. Our support agent will then request additional information in order to evaluate the legitimacy of the ownership transfer.

Regards,

Barney Gregorio

Zyxel_Chris

Hi @ASTOR

Welcome to the community! 😃

Are you using the professional pack or free version? You can private message us if it is the latter case, thank you.

/Chris

fnkylove

Hello. I need to transfer ownership. How to do or who can help?

BR Tord Hansen

Zyxel_Chris

Hi @fnkylove

Welcome to Nebula community!

If your Nebula is using profession pack then please kindly open a new support request case in that organization. (In Help>support request)

If it's free version then just private message to me.?

ECA

We recently changed our IT support guy, his new name is Jorge Cubero and his email is j.cubero@eca.or.cr, Could you help the owner from a.valverde@eca.or.cr to j.cubero@eca.or.cr?

Zyxel_Chris

Hello @ECA

Are you using the Pro pack version? If so please help us to report this case in Nebula, Help>support request, scroll down where you can create the ticket.

Will private message you if you are using the free version.☺️