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How to use Help ZyMesh SSID for mesh disconnection troubleshooting?
In a mesh enabled network, an AP may broadcast a MESH SSID (ZyMesh_AP_A0:A0:A0:A0:A0) when it enters repeater mode and it loses connection with root AP. The MESH SSID is designed for troubleshooting mesh deployment failures, on-site support agent can connect the SSID and login AP’s local GUI to collect diagnostic for…
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Do I Need a License to Set Up a Wi-Fi Password?
No, you do not need a license to set up or change your Wi-Fi password. This feature, along with changing the SSID name, is included in the Nebula base pack. More detail: [Nebula] How to create SSID and set Wi-Fi password?
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How to change password for Wi-Fi hotspot Nebula?
To change the password for Wi-Fi hotspot, you'll need to access the Nebula Cloud platform. Navigate to "Configure" > "Access points" > "SSID advanced settings" and select the SSID you want to modify. From there, you can choose the "Security options” and set a new password for your SSID. After changing the password of SSID,…
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What will happen when non-supported WPA3 device connect to MLO SSID enabled 6GHz?
When a non-supported WPA3 device attempts to connect to an MLO (Multi-Link Operation) SSID that is enabled with the 6GHz band, the device will face connection issues. Since 6 GHz networks are only supported with Enhanced Open and WPA3 encryption methods. Unsupported security options will be automatically adapted to higher…
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How to limit Wi-Fi available time with Nebula?
To limit Wi-Fi available time using Nebula, follow these steps: Go to SSID Settings: Navigate to Configure > SSID advanced settings Select the SSID you would like to limit access time > find SSID schedule section > Enabled > configure the timeslot [NEBULA] How to configure SSID schedule? Save Settings: Once you've set the…
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Why can't some clients connect to SSID after enabling MLO?
Scenario After enabling Multi-Link Operation (MLO), certain devices cannot connect to my 2.4GHz/5GHz/6GHz SSID. Disabling MLO resolves the connectivity issue. Root cause When an SSID with MLO is enabled on 6GHz, the SSID security is automatically converted to WPA3-related settings as per specifications. Some devices,…
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What happens when an MLO SSID is broadcast on 6GHz?
When an MLO SSID is broadcast on 6GHz, the SSID security must use WPA3-related settings. For example, if a user applies an MLO SSID with WPA2 security to 2.4GHz, 5GHz, and 6GHz bands, the system automatically converts the security to WPA3 because the service includes the 6GHz band. The Access Point (AP) will generate event…
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Does NWA55AXE support WPA Enterprise?
Yes, starting from firmware version 7.00P1, the NWA55AXE supports authentication-related features, including WPA Enterprise. The configuration path: Site-wide > Configure > Access points > SSID advance settings > Network access For more details about the feature and configuration, please refer to these articles. WPA…
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Does NWA55AXE support MAC-based authentication?
Yes, starting from firmware version 7.00P1, the NWA55AXE supports authentication-related features, including MAC-based authentication. The configuration path: Site-wide > Configure > Access points > SSID advance settings > Network access For more details about the feature and configuration, please refer to this article:
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Does NWA55AXE support Dynamic personal PSK
Yes, starting from firmware version 7.00P1, the NWA55AXE supports authentication-related features, including Dynamic personal PSK. The configuration path: Site-wide > Configure > Access points > SSID advance settings> Network access For more details about the feature and configuration, please refer to this article:
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Does NWA55AXE support captive portal?
Yes, starting from firmware version 7.00P1, the NWA55AXE supports authentication-related features, including captive portal. The configuration path: Site-wide > Configure > Access points > SSID advance settings > Network access
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How to Create WiFi for NWA50AX (Nebula) to Extend Your Existing WLAN
Scenario/Background When setting up a wireless network, you might want to extend the WiFi coverage by creating an SSID on a new access point or router that is identical to the existing SSID of your current network. This allows seamless roaming for devices as they move between different areas covered by different access…
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I need a 2.4 GHz network, how to configure it on NWA50AX (Nebula)
Follow these steps to configure a 2.4 GHz network on Nebula. Configuration Steps Path: Configure > Access points > SSID settings Enable Advanced Mode Add a new SSID Edit the New SSID Enter a name for your SSID (e.g., "WIFI 2.4GHZ"). Toggle the switch to enable it. Configure the security settings, choosing WPA2 for security…
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Why some devices bypass the captive portal on wireless network?
The issue where some devices gain access to the internet without completing the captive portal can be due to several factors. Here are the steps to check and resolve the problem. Modern devices and browsers often default to HTTPS, which might bypass the captive portal if network rule not configured to intercept HTTPS…
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Why can a device connect to SSID without being on the MAC list?
This issue may arise if your SSID settings are configured to allow clients to access the network without signing in or passing the authentication, except they are explicitly blocked. If the Nebula Cloud Authentication Server (NCAS) is temporarily disconnected or unreachable, the system defaults to allowing connectivity. To…
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How can I enable MLO in Nebula?
To enable MLO, please go to Configure > SSID advanced settings > Advanced settings > MLO Note: Choose at least 2 bands Clients must have MLO capability to experience this feature As of now, supported models are NWA130BE, WBE530, and WBE660S
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Does NWA55AXE support Captive Portal feature?
Yes, at the time of this writing, NWA55AXE support Captive portal feature with V7.00P1 firmware version. You can configure it in two ways: Captive Portal with Nebula Cloud Authentication: For setup instructions, please refer to our community guide: Captive Portal with RADIUS server: For setup instructions using Windows…
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What Allows an Unauthorized Client to Connect to the Network when using NCAS?
Some admin may concern the issue where a user is not on the Nebula Cloud Auth Server list was able to connect to SSID. When SSID currently security or sign-in method configured as auth with Nebula Cloud Auth Server. It means when a device tries to connect to the network, it needs to authenticate via the server. However, if…
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Why is a client not in the NCAS MAC Auth list able to connect to network?
This issue occurs because of the current settings on the Nebula Cloud Auth Server disconnect behavior. When a device tries to connect to the network, it needs to authenticate via the server. If there is a network issue preventing the server from being reached, the system reacts based on preset instructions. If the SSID…
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Where can I configure WPA as SSID security on Nebula?
Starting the process of establishing a WiFi network in Nebula begins with step: configuring an SSID. The SSID represents the network that is actively being transmitted. This guide assists you in configuring an SSID for your Nebula devices, complete with the basic settings. Log in to your Nebula…