-
Can Voucher Feature Be Implemented with "Plus Pack" License?
Yes. You can use the Voucher feature with Nebula's Plus Pack. For Wi-Fi voucher configuration steps, please refer to this article. [Nebula] How to configure captive portal with Voucher? — Zyxel Community
-
Which licenses do I need to configure Sign-on with Microsoft Entra ID (Azure AD) on Nebula?
Nebula Requirements: Nebula Pro Pack feature Microsoft Requirements: Any Microsoft license that supports Microsoft Entra ID Review Microsoft's available packages to select one appropriate for your organization's needs The guide to configure Sign-on with Microsoft Entra ID (Azure AD) on Nebula can be found here:
-
How to Configure WiFi Network Access for Students with Time Limitations?
Setting Up Limited-Time WiFi Access You can use the voucher feature to provide WiFi network access to students for a specific duration (such as 1 hour). For step-by-step instructions on how to create a voucher for the SSID, please refer to this FAQ: [Nebula] How to configure captive portal with Voucher? — Zyxel Community…
-
Why can't I see WiFi in 6 GHz?
It might be the following reasons: 1. You currently don't have registered WiFi 7/6E capable devices on your site. WiFi 6E capable device lists: NWA220AX-6E, WAX620D-6E, WAX640S-6E, SCR 50AXE. WiFi 7 capable device list: WBE660S, NWA130BE, WBE530, NWA110BE, NWA210BE, WBE510D, WBE630S. 2. You have NWA220AX-6E or WAX620D-6E…
-
How to Configure Clients to Connect Only to the 6GHz SSID?
To restrict client connections to only the 6GHz SSID, you need to disable the 2.4GHz and 5GHz bands on your access point. Configuration Steps Navigate to Configure > Access Points (or Security Router) > SSID Advanced Settings Select the desired SSID Uncheck the "2.4GHz" and "5GHz" options Click Save Important Note Your…
-
Can I create unique passwords for individual wireless clients?
Yes, you can create unique passwords for each wireless client using the DPPSK feature. Important notes This is a Nebula Pro Pack feature This feature is only supported by specific device models. Please check the Device Function Table to confirm your model's compatibility. To set up unique passwords by DPPSK feature, please…
-
Why is the Wi-Fi being disabled or shut down?
There could be several reasons why the WiFi (SSID) is disabled: Insufficient Power Supply Check if the power source provides adequate power according to the AP's power requirements. If the power is limited, the AP may disable certain functions, including WiFi. You can find the power specifications for each model in the…
-
NWA50AX SSID disappeared when enabled captive portal method
This is due to a configuration conflict between the captive portal settings and the SSID. The NWA50AX/NWA50AX PRO does not support using enterprise security and the captive portal method; enabling either function will disable the SSID.
-
[Nebula] Troubleshooting Guide for SSID Not Broadcasting Issue on Access Points
SSID is the name of a WiFi network that helps users identify and connect their devices to a specific network. When a WiFi network is broadcasting its SSID, devices can detect and display the network's SSID among the list of available networks. However, there can be situations where the SSID is not broadcasted, which means…
-
Why can't I log in to the captive portal with Microsoft Entra ID if my account enables 2FA?
Nebula supports the captive portal with Microsoft Entra ID function in the Nebula CC 18.30 release — release date 13/01/2025. However, iOS users might face problems when logging into the captive portal. This FAQ is going to guide you on how to fix this problem. Scenario: When you try to log into the captive portal with…
-
What is the format of an SSID name, and what special characters are supported on Nebula?
The length must be 1-32 characters long Supported characters as below: `~!@#$%^&*()-_= +,<.>?;: '[""{]} /| 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ
-
Do Not Enable Dynamic Personal PSK (DPPSK) and MLO Function Together to Avoid SSID Disappearance
This is a known design limitation. Currently, DPPSK supports only WPA2 security, while MLO with the 6 GHz band enabled requires WPA3 security. As a result, an irreconcilable conflict occurs during the security configuration process. Furthermore, the 6 GHz band does not support DPPSK. If you wish to use DPPSK with the MLO…
-
Does WAC6103D-I support NAT mode?
WAC6103D-I does not support NAT mode. NAT mode is a feature that allows the access point to create a DHCP subnet with its own NAT for the SSID.If NAT mode is enabled on unsupported models, Nebula CC will not show any error messages. Unsupported models will disable any SSID with NAT mode enabled. When you want to check what…
-
How to configure unique SSID on specific terminal on Nebula?
You can achieve this by using the "Tag" feature in the Nebula platform. Assign a unique tag to each AP you want to have a different SSID on. Then, create an SSID and assign it to the specific tag. This will ensure that the SSID is only broadcast on the APs with the corresponding tag. You can also use the "Advanced mode"…
-
How to set up a vlan for WiFi SSID on nebula AP ?
To set up a VLAN for your wireless network, you'll need to configure your Zyxel switch and access point. First, create a new VLAN on your switch and assign it a unique VLAN ID. Then, configure the ports on your switch to be members of the VLAN. Finally, on your access point, create a new SSID and associate it with the VLAN…
-
Zyxel AP initial setup SSID enhancing security with OWE mode from Firmware version 7.10
Starting with upcoming firmware updates, Zyxel Access Points will enhance network security by changing the default security mode of the SSID Zyxel-xxxx to Enhanced-open. This means that by default, the SSID will adopt Opportunistic Wireless Encryption (OWE), providing encrypted data transmission on open networks. This…
-
Can turn off 2.4GHz or 5GHz band on AP ?
Currently, the 2.4 GHz, 5 GHz and 6 GHz bands can only be turned off at SSID level for all access points. You could navigate to Site-wide > Configure > Access points > SSID advanced settings > Advanced settings > Band mode to select what band you want to the SSID broadcasted on.
-
Does NWA50AX PRO support captive portal fature?
No, the model NWA50AX PRO does not support captive portal feature. If with the requirement of captive portal function support, it's recommend consider another small business models plus NWA90AX PRO.
-
Does NWA50AX support Captive Portal feature?
No, the model NWA50AX does not support captive portal feature. If with the requirement of captive portal function support, it's recommend consider other small business models such as NWA90AX, NWA55AXE (Start support after 7.00 firmware upgrade)
-
How to Set the Same SSID on Multiple APs in a Site?
Scenario & Question: I have three access points (APs) at a site, and I would like all of them to have the same SSID. How can I configure this? Answer: To ensure all APs at a site broadcast the same SSID, follow these steps: Log in to NCC: Navigate to Site-wide > Configure > Access Points > SSID settings. Create a New SSID:…