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Where can I find the matrix table that shows the differences between the Professional and Base packs
In Nebula Help> Support tools, where you can find "Management license guide", there is the full table of list all the professional and base pack supported specification.
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How long will it take when switch not get response from NCC?
When a switch managed by Nebula Control Center (NCC) does not receive a response from NCC, the device will rebuild thes session after 3 minutes that not receive any response from Nebula.
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How to Enter a License Key on the Nebula License Page?
If you have a license key for the Nebula Cloud Networking platform, you can enter it to activate or extend your service. Here’s a step-by-step guide to help you navigate the process. Steps Log in to Nebula Control Center: Open your web browser and go to the Nebula Control Center. Log in with your Nebula account…
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Why is the Purchase License button grayed out with my account?
You want to buy a license on the Nebula portal, but the Purchase License button is grayed out, you may be wondering what’s happening. The answer is only the owner and organization-full accounts with Delegate Owner authority can buy licenses. Your account may not have the necessary permissions. Here are two solutions: Ask…
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Why did my license activate automatically when I added a device to my pro organization?
This happens because the device you've purchased comes combined with a bundle license, which is pre-linked to the device. When you add this device to your pro organization, the system recognizes it and automatically activates the associated bundle license. This ensures that your device is ready to use with all features…
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Why is Nebula not recognizing my license?
If you encounter an event similar to the figure below while attempting to add a Nebula license, it indicates that the license has already been utilized. You can verify the license status here: If you experience different symptoms, please don't hesitate to create a ticket on Nebula (for PRO pack users) or post a discussion…
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Available license for the ATP series firewall
The Gold Security Pack(GSP) is the recommended license for the ATP series firewall(including ATP100, ATP100W, ATP200, ATP500, ATP700 and ATP800 ). Also, it's the only available license on the ATP series firewall.
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What license do I need to activate the WiFi voucher option?
To access the voucher feature, a PRO or PLUS pack is necessary. For license detailed information, please refer to this link. WiFi voucher path:
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How to check the price for the license renew?
When the device is registered under your account, you can log in to Marketplace, and Navigate to the "Device License" or "Software License", then select the license you're interested in. For some on-cloud licenses like NCC Plus and Pro Pack license, you can check it through the NCC Portal.
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How to check which device my licenses bound to?
Users are experiencing difficulty in finding their Nebula license keys in the NCC. They have licenses registered but are unsure of how to view them. This issue is particularly evident in cases where multiple licenses are involved. To resolve this issue, follow these steps: Navigate to the "Organization-wide" section in the…
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Does the UTM Security Pack and Gold Security Pack are the same license?
The UTM Security Pack and Gold Security Pack are different licenses. The Gold Security Pack provides more security services to the user and can enhance your network security. To know the difference between the two licenses, please see the table below: Service Gold Security Pack UTM Security Pack Sandboxing √ Reputation…
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How to download the invoice from Marketplace?
After completing the order, you can download the invoice from Marketplace anytime! Here are the steps to show you how to download the order: Order History Choose the Orders you want to download by tick it Click "Download Invoice" to download the invoice
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[Marketplace] Why is my license deferred?
There are many reasons that could cause your license to be deferred. If your device is on-premises, you can check does the Nebula Pro Pack License and the Gold Security Pack exist at the same time, then reach us, and we can help you to revoke the Nebula Pro Pack License to activate the Gold Security Pack; If the device is…
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[Marketplace] Viewing and Downloading an Order Invoice
Click Navigation Menu in the upper left corner and select the Order History icon. The following screen appears. Click View to see the invoice information of your order. You will then be redirected to an INVOICE screen. The transaction of Marketplace is powered by FastSrping. If you have any question regarding your invoice,…
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How to purchase MSP license?
Starting from the P15 release, we can purchase
the licenses in the NCC platform directly. Here is the flow of how to buy a MSP
license. 1. Go to My devices & services in the upper right corner. 2. Navigate to the Services tab page, then click "Purchase MSP license". 3. Specify the license with quantity based on 1 month or…
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How to purchase Nebula license?
Starting from the P15 release, we can directly
buy, assign and activate the licenses in the NCC platform automatically. 1. First of all, navigate to the Organization-wide > License & inventory, in the following example, this organization type is base pack, and then click on "Purchase license". Purchase license figure. 2.…