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Nebula device is online currently but keep receiving offline alerts?
Here are some steps and checks you can perform to understand and potentially resolve the issue of receiving offline alerts for an online device: Check Connection Stability: Ensure that the device's internet connection is stable. Intermittent connectivity might cause the device to appear offline temporarily, triggering…
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Why is the Nebula account status "Unverified"?
The account status "Unverified" means the user hasn't registered their account in Nebula yet. To resolve this, the new user needs to register their account in Nebula. Once they do, they can use their credentials to log in.
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Why does my network drive disconnect from time to time?
Symptom: Sometimes the network drive disconnects for a very short period, around 1 second, and then restores the connection immediately. During the disconnection, you can see a red cross on the drives. However, you can still ping the drive during the disconnection. If you have an AD server in your network environment, you…
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Where can I check the wired clients in NCC?
To check the wired clients in the Nebula portal: Go to the Nebula portal. Navigate to Clients. Select the Wired tab.
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Why can't I contact the official agent when chatting with Nebula AI?
You can't contact the official agent when chatting with Nebula AI because your organization is not the Nebula Pro Organization. To contact the official agent, please upgrade your organization to the Pro Organization. Besides being able to contact the official agent directly, you will also have access to various advanced…
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Using LTE with Nebula Devices for Reliable Connectivity Testing
Introduction: When experiencing frequent disconnections or unstable connections with Nebula devices, using an LTE network to test the network can provide insights into potential issues with your primary internet connection. This guide outlines a straightforward method to set up your Nebula device with an LTE network using…
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How can I move a site to a new organization?
Currently, there is no direct option to move a site to a new organization. However, you can clone the site along with its configuration and move all devices to the new organization. This means the original site in the original organization will still exist but without any devices. Here's how to do it: Go to: MSP > MSP…
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Fail to register a device with Nebula device MAC/SN on Nebula
If the device is purchased from a second-hand market or platform, the device should've already been registered/in-used/inherited by another Nebula account. Please check the solution on each post to solve the registration issues. Device has already been registered. This device already registered to another account. If you…
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I have Nebula Professional Pack on all devices, but the organization stays in Base Pack
Assume all the Nebula devices within an organization contain at least one Plus/Pro pack license, please follow the steps in the post below to use the "Upgrade now" button to upgrade the organization from Base to Plus or from Base to Pro. If you encounter any other issues, please help create a post here and tag @Zyxel_CSO,…
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How to contact Zyxel support agent?
If you are looking to find a Zyxel support agent for assistance, please follow the steps in the post below. If you encounter any other issues, please help create a post here and tag @Zyxel_CSO, or create a ticket directly to reach us.
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Create an organization where only a specific client can access some sites
If you are looking to restrict a user/client with only the privilege to access their sites, please follow the steps in the post below to achieve it. If you encounter any other issues, please help create a post here and tag @Zyxel_CSO, or create a ticket directly to reach us.
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Configuring Site-wide alert settings in Nebula
For network administrators using the Zyxel Nebula platform, configuring site-wide alert settings is crucial to maintain optimal network performance and security. These settings help you stay informed of any critical events or issues within your network infrastructure. Steps to configure alert settings: 1.Login to NCC and…
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How to enter Nebula directly without going through the myzyxel portal?
The myzyxel is a database that stores all the accounts, so all Nebula users must login to Nebula via myzyxel login page. If you encounter any other issues, please help create a post here and tag @Zyxel_CSO, or create a ticket directly to reach us.
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There is no option to save when I made a configuration on NCC
If you've encountered an issue with no save button or even the save button is grey-out, please help use ALT + F5 on the keyboard to refresh your browser or change a browser. If you encounter any other issues, please help create a post here and tag @Zyxel_CSO, or create a ticket directly to reach us.
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Professional Pack licenses in organization cannot be activated
Assume all the Nebula devices within an organization contain at least one Plus/Pro pack license, please follow the steps in the post below to use the "Upgrade now" button to upgrade the organization from Base to Plus or from Base to Pro. If you encounter any other issues, please help create a post here and tag @Zyxel_CSO,…
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My licenses have been renewed but still receives the license expiry notification
If you ensure that licenses of Nebula devices within your organization is renewed, but still keep receiving the notification, please help create a post here and tag @Zyxel_CSO, or create a ticket directly to reach us.
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What does invalid_site_authorization_Content mean ?
If you've encountered an error "invalid_site_authorization_Content" in the Cloud Authentication page, please help create a post here and tag @Zyxel_CSO, or create a ticket directly to reach us.
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I want to rename a client name
To rename a client name, please follow steps in the post below. If you encounter any other issues, please help create a post here and tag @Zyxel_CSO, or create a ticket directly to reach us.
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Changing client names in NCC
Updating client names within the Nebula Control Center (NCC) is a straightforward process that helps in better organizing and identifying the devices connected to your network. This quick guide will show you how to rename clients directly from the client page. Steps to change client name: 1.Login to your NCC account and…
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Where can I adjust the site name?
Follow these steps to rename a site: Go to Site-wide > Configure > Site settings Adjust the site name Click Save button to finish