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I want to delete my account.
If you would like to delete your account, please click the link below and submit the request to one of the emails. Our Data Protection Representative If you reside in an EU/EEA country, please contact Zyxel Communications A/S at Gladsaxevej 378, 2. sal th 2860 Søborg, Denmark, or euprivacy@zyxel.eu. If you reside outside…
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How to read the LEDs status on a SCR 50AXE security router?
Here are some of the common questions below, if you have a question about the LED status on SCR 50AXE, you can refer to the Q&A below Q1: What does a steady green SYS LED indicate? A steady green SYS LED indicates that the device is ready. Q2: What does a blinking green SYS LED mean? If the SYS LED is blinking green, the…
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Where can I find the save button after a change?
After making changes in any configurable pages for each product, you can typically find the Save button at the very bottom or bottom-left corner. However, when the Save button is grey-out, please try refresh the page to solve the issue. If you encounter any other issues, please help create a post here and tag @Zyxel_CSO,…
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Will Nebula topology record my last position and scale?
No, Nebula topology will not record the last position and scale. Once you access other pages and go back to Nebula topology, it will display in the default position and scale.
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How can I block clients by Nebula Mobile App?
To block clients using the Nebula Mobile App, please follow these steps: Go to the Client tab, then select the Client List. Choose the clients you want to block. Click Block.
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Could I block clients by Nebula Mobile App?
Yes, you can block clients using the Nebula Mobile App. To block an application: Go to the Client tab, then select the Client List. Choose the clients you want to block. Click Block.
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Why there's a ring between my AP and firewall?
This is more likely an unmanaged switch between your AP and firewall. Due to the behavior of the unmanaged switch, the LLDP packet will be flooded and cause the devices learned the unexpected LLDP information and lead the Nebula Control Center cannot display a correct topology.
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How can I block application by Nebula Mobile App?
To block an application: Go to the Client tab, then select the Applications Usage tab. Choose the application you want to block, and swipe left. Click Block. Note: The requirement is that your site must have both a firewall and a security license.
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Can my unmanaged switch been displayed on Nebula topology?
No, the unmanaged switch doesn't have MAC address or LLDP which is a required information for Nebula topology to display.
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Can I Block Applications Using the Nebula Mobile App?
Yes, you can block applications using the Nebula Mobile App if your site has a firewall and security license. To block an application: Go to the Client tab, then select the Applications Usage tab. Choose the application you want to block, and swipe left. Click Block.
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How to Protect Your Nebula Organization by setting login IP range?
Your Nebula account provides access to organizations containing private network analytics and security policies. The Nebula Control Center references the public IP of your device used to login your account. To configure the login IP range: Organization-wide > Organization setting> Security Login IP Range Options: OFF…
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How to Protect Your Nebula Organization by setting an Idle time?
Your Nebula account provides access to organizations containing private network analytics and security policies. The Nebula Control Center allows each organization to set an idle timeout policy that automatically logs out idle user accounts. This policy also applies to all administrator accounts accessing your…
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How to protect your Nebula organization with Two-Factor authentication?
Your Nebula account provides access to organizations containing private network analytics and security policies. The Nebula Control Center supports Two-Factor Authentication (2FA) as a security option. While implementing multi-factor authentication can be cumbersome, it ensures the integrity of your private information.…
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Is there any method to reset the zoom-in and drag position on Nebula topology?
You may click the Center icon to move the network topology diagram to the default position.
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Can I drag the Nebula topology?
Yes, Nebula topology 2.0 allows users to drag the topology like we drag the online maps.
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Can Nebula topology zoom-in/out?
Yes, we implement the zoom-in/out function on Nebula topology 2.0 as an enhancement. Users can scroll the mouse wheel or click the zoom-in (+) / out (-) button to zoom-in/out.
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How to delete a Nebula account when someone in the company is resigned?
Nebula users have no privilege to delete Nebula accounts by themselves. If you have such a request, please help create a post here and tag @Zyxel_CSO, or create a ticket directly to reach us.
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Where can I find all open tickets on NCC?
If you've raised tickets to support agents by NCC, you can find all your open tickets at Help (Top-right) > Support request. Select "Open" below My cases to view all open tickets. If you encounter any other issues, please help create a post here and tag @Zyxel_CSO, or create a ticket directly to reach us.
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How to remove 2FA off an account of the user who has left company?
How to disable Two Factor Authentication? Refer to the following steps for how to disable. Step1. Log in to myZyxel Step2. Access "Account" on the very top right of the page. Step3. Go to Two-Factor Authentication page and select disable, then apply. In order to disable Two Factor Authentication, you are able to disable it…
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I would like to contact support
If you would like to contact a Zyxel HQ support agent in Taiwan for immediate help, you may follow step 1 in the post. Please note that HQ support agents are available between the following times on weekdays. 01:00 - 04:00 (UTC+0) 05:00 - 09:00 (UTC+0) If you encounter any other issues, please help create a post here and…