Fail to register a device with Nebula device MAC/SN on Nebula

Zyxel_Adam Posts: 401  Zyxel Employee
First Anniversary 10 Comments Friend Collector First Answer

If the device is purchased from a second-hand market or platform, the device should've already been registered/in-used/inherited by another Nebula account. Please check the solution on each post to solve the registration issues.

  1. Device has already been registered.
  2. This device already registered to another account.

If you encounter any other issues, please help create a post here and tag @Zyxel_CSO, or create a ticket directly to reach us.