I have Nebula Professional Pack on all devices, but the organization stays in Base Pack
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Zyxel_Adam
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Assume all the Nebula devices within an organization contain at least one Plus/Pro pack license, please follow the steps in the post below to use the "Upgrade now" button to upgrade the organization from Base to Plus or from Base to Pro.
If you encounter any other issues, please help create a post here and tag @Zyxel_CSO, or create a ticket directly to reach us.
Adam
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