Nebula device is online currently but keep receiving offline alerts?

Zyxel_Adam

Here are some steps and checks you can perform to understand and potentially resolve the issue of receiving offline alerts for an online device:

1. Check Connection Stability:
   • Ensure that the device's internet connection is stable. Intermittent connectivity might cause the device to appear offline temporarily, triggering alerts.
2. Review Alert Settings in NCC:
   • Navigate to the alert settings in the NCC. Go to Organization-wide > Configure > Alert settings.
   • Review the conditions under which offline alerts are sent. It's possible that the alert thresholds or conditions are too sensitive, causing frequent alerts.
3. Inspect Device Logs:
   • Check the device logs or port statistics for any records of disconnections or errors that might explain the intermittent offline status.

If you encounter any other issues, please help create a post here and tag @Zyxel_CSO, or create a ticket directly to reach us.