Nebula device is online currently but keep receiving offline alerts?
Zyxel_Adam
Posts: 429 
Zyxel Employee
Zyxel Employee
in Other Topics
Here are some steps and checks you can perform to understand and potentially resolve the issue of receiving offline alerts for an online device:
- Check Connection Stability:
- Ensure that the device's internet connection is stable. Intermittent connectivity might cause the device to appear offline temporarily, triggering alerts.
- Review Alert Settings in NCC:
- Navigate to the alert settings in the NCC. Go to Organization-wide > Configure > Alert settings.
- Review the conditions under which offline alerts are sent. It's possible that the alert thresholds or conditions are too sensitive, causing frequent alerts.
- Inspect Device Logs:
- Check the device logs or port statistics for any records of disconnections or errors that might explain the intermittent offline status.
If you encounter any other issues, please help create a post here and tag @Zyxel_CSO, or create a ticket directly to reach us.
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