Why can't I contact the official agent when chatting with Nebula AI?

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Zyxel_Judy
Zyxel_Judy Posts: 1,202  Zyxel Employee
First Anniversary 10 Comments Friend Collector First Answer

You can't contact the official agent when chatting with Nebula AI because your organization is not the Nebula Pro Organization.

To contact the official agent, please upgrade your organization to the Pro Organization. Besides being able to contact the official agent directly, you will also have access to various advanced configuration options with the Pro Organization.

Alternatively, you can continue to chat with Nebula AI for free. You also can create a post on the Community. Zyxel employees and Community members will support you as soon as possible.

Share yours now! https://bit.ly/4aO0BMF

Judy