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Can Nebula topology zoom-in/out?
Yes, we implement the zoom-in/out function on Nebula topology 2.0 as an enhancement. Users can scroll the mouse wheel or click the zoom-in (+) / out (-) button to zoom-in/out.
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How to delete a Nebula account when someone in the company is resigned?
Nebula users have no privilege to delete Nebula accounts by themselves. If you have such a request, please help create a post here and tag @Zyxel_CSO, or create a ticket directly to reach us.
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Where can I find all open tickets on NCC?
If you've raised tickets to support agents by NCC, you can find all your open tickets at Help (Top-right) > Support request. Select "Open" below My cases to view all open tickets. If you encounter any other issues, please help create a post here and tag @Zyxel_CSO, or create a ticket directly to reach us.
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How to remove 2FA off an account of the user who has left company?
How to disable Two Factor Authentication? Refer to the following steps for how to disable. Step1. Log in to myZyxel Step2. Access "Account" on the very top right of the page. Step3. Go to Two-Factor Authentication page and select disable, then apply. In order to disable Two Factor Authentication, you are able to disable it…
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I would like to contact support
If you would like to contact a Zyxel HQ support agent in Taiwan for immediate help, you may follow step 1 in the post. Please note that HQ support agents are available between the following times on weekdays. 01:00 - 04:00 (UTC+0) 05:00 - 09:00 (UTC+0) If you encounter any other issues, please help create a post here and…
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What file type does topology 2.0 support to download?
At present, Topology 2.0 exclusively facilitates downloading PDF files and does not support other file formats such as PNG and JPG.
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What is the throughput when all firewall feature is enabled on SCR 50AXE?
When all firewall services (firewall rule, geo-blocking, traffic management, threat management) are enabled on the SCR 50AXE, the supported performance is around 100Mbps. Note: Enabling Application identification may reduce maximum throughput.
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Client Page Enhancement
Client Page Enhancement In Nebula 18.00, we have introduced a series of significant enhancements to the client page. These updates are designed to provide better visibility, improved filtering, and more detailed information about the clients connected to your network. Here’s a comprehensive overview of these enhancements:…
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License Status Wording Unification
License Status Wording Unification In Nebula 18.0, we are introducing a significant enhancement aimed at unifying the terminology used to describe license status across all our platforms. This unification will streamline the user experience, reducing confusion and ensuring consistency when managing licenses. Here's what…
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Announcement for Service Maintenance
Announcement for Service Maintenance This article will cover the new features and enhancements in Nebula 18.00 release, focusing on the new notification system for service maintenance. Enhanced Notification System in Nebula Control Center In Nebula 18.0, we have revamped the notification system to provide more…
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How to quickly find org/site information on where my devices are managed in NCC?
How to quickly find managed devices in NCC, follow these steps: Log in to the Nebula Control Center. In the top right corner, click on More icon. Select 'My devices & services' from the dropdown menu. You will see a list of all devices under your user account, including the necessary information about the organization and…
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What can you do after logging in to Nebula Mobile APP?
The Nebula Mobile App is a free mobile application that serves as a companion tool for the Nebula Control Center. It has been optimized for straightforward network management. After logging into the Nebula Mobile App, you can configure and monitor your network using the available icons: Dashboard: View summary of device…
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How can I check which phase of Nebula I am using?
After logging into Nebula and scrolling down to the bottom, you will see the current phase of Nebula. You can also refer to the following link to check the release notes of the current phase.
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How to grant a Nebula account access to specific sites?
Navigate to Organization-wide > Administration, then click Add Enter the required information according to the guidelines: Organization Access: Select 'None'. Privilege: Choose the appropriate option that fits your needs. Click the Create admin button to finalize the setup. To know more information about administrator…
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Why Cloud Authentication User cannot be deleted?
In Nebula Control Center (NCC), managing Cloud Authentication settings can sometimes be confusing due to differences at the organization and site levels. This guide clarifies how to manage Cloud Authentication users created at different levels within the NCC. Correct Method to Remove Cloud Auth Users: To remove a Cloud…
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How to custom NTP server setting on Nebula switch?
Nebula Switch relies on 1.pool.ntp.org as its NTP server for online synchronization with the Nebula Control Center (NCC). Currently, it's not possible to change the NTP servers that the device connects to. Note: If you must use other NTP domains, you may use A record to specify an IP address to match 1.pool.ntp.org on a…
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Why can't I access my ongoing support tickets anymore?
During the Pro Pack trial period, new Nebula users are able to create and track support tickets directly through the Nebula Control Center (NCC). However, once the Pro Pack trial expires, ticket tracking through NCC is no longer available under the Base Pack. To continue creating and tracking support tickets, users are…
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Why do the organization name and site name freeze when using Google Chrome?
Using Google Translate directly in Google Chrome to translate the Nebula Control Center (NCC) interface from English to other languages can cause the organization name and site name to freeze. Solution: To resolve this issue and ensure a smoother experience while using different languages in NCC, consider the following…
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How do I know if the device I want to buy is supported by NCC?
If you didn't registered an account on NCC, you can refer to this link If you have already registered an account on NCC, you can view related information and the supported functions on the "device function table" page. Here are the steps about how to go" Device function table" Page Step1:Logging into your nebula…
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How to monitor with API?
In Nebula, we do have support for various APIs that allow you to monitor the devices without accessing Nebula. Before we go through that, please ensure that your organization has purchased the professional pack license and activated it. Secondly, please contact us and provide the monitoring account in Nebula, along with…