-
What is the password is if I want to login via LAN to the Nebula device?
Symptom Sometimes, you may need to log in to the device to check the cloud status when it is disconnected from the Nebula server. However, you may not know where to find the password. Solution. The password will be provisioned to the device after it connects to the cloud. Please navigate to Configure > Site settings, where…
-
Where can I find the devices regsiterd to which organization?
Symptoms: Users are seeking information on how to find the organization to which devices are registered within the Nebula Control Center. Solution: Please navigate to My devices & services page in the top-right corner of Neubla page. In this page will point out the device is registered to which organization/ site.
-
NCC shows "Cannot find device" when registering my Nebula device.
If you have encountered a situation where NCC shows "Cannot find device" when registering Nebula device to your organization, please follow the guidance below for troubleshooting: Check if your device supports Nebula Cloud mode. [NEBULA] What model supports Nebula CC currently? If you are adding a mobile router to your…
-
How to move Nebula device from original site to another site?
Some Nebula users might have a requirement that they need to change the device's site. This FAQ is going to guide you on how to change the device's site. Please navigate to Menu > Organization-wide > License & inventory > Devices tab. Select the device you want to move and click the "Actions" button. Click the "Change site…
-
How to bulk register devices in Nebula?
Scenario As a network administrator, you might find yourself needing to add several devices to your network simultaneously, rather than individually adding them through the Nebula mobile app with device QR code scanning or the "Add" button on the Nebula portal. This guide provides an efficient method for bulk registration.…
-
Will the switch go offline after changing site?
The switch will go offline for a short time (about 10 seconds) since it needs to erase the current configuration before applying a new configuration from the new site.
-
Will the switch go offline after changing organization?
The switch will disconnect shortly (about 10 seconds) since it needs to erase the current configuration. However, you must manually assign your switch to a site. In addition, if the management interface settings of your switch have been changed, such as management VLAN is not default VLAN 1, no DHCP server in VLAN 1, etc.…
-
What is the quickest method to check your device in which organization.
At times, you may be overseeing multiple organizations, and it may be unclear in which organization a particular device is registered. In this way we can check the "My devices & services".
-
What does “Device has already been registered” mean?
“Device has already been registered” means the device has been registered to other organizations. You can find where is it via My devices & services (at the top of right "more" button) > Devices.
-
Will the registered device be applied new site location?
No, site location will only apply to the new devices. The registered devices won’t be applied.
-
Why I cannot register device via Nebula APP? It shows ”This device is locked by device owner.”
This is because the device owner enables this function to prevent other users from taking ownership of this organization's device(s) by the Nebula App. If you are the new device owner, please contact the previous owner to remove the device from the organization. Here’s the reference FAQ:
-
A comprehensive guide of replacing devices in Nebula
This article is designed to walk you through the process of replacing a device within Nebula. It will provide a step-by-step guide for device replacement, outline which configurations require reconfiguration, and identify configurations that can remain unchanged after successfully swapping your device due to an RMA or…
-
How can I place my devices in the same address on Nebula before registering them?
Please configure the site location in Site-wide > Configure > Site settings > Site location before registering your devices. This site location will apply to your newly added device(s) as the address on the map automatically.
-
How to prevent device ownership override by other user
The NCC devices allow users to complete the registration through the QR Code with the Mobile APP. If you're the owner, you can follow the steps below to prevent other users from registering your device through the QR Code: Click "Organization-Wide Management", and choose "Organization settings" Turn on Override device…
-
Resolve "This device already registered to another account.", however, Nebula QR is missing
Although the device has been removed from the organization, the previous user still owns it. Please download the Nebula Mobile APP [Android] / [iOS] and scan the QR code sticker on the device to register. Here are the guides for each product line in case the device's Nebula QR code lable is missing: Access Point Switch…
-
How to Remove Your Device from Nebula and Administer It Locally
Background: If you have set up a new NWA50AX access point for your home LAN and find that managing it through the Nebula app is unnecessary for your simple LAN setup with just four access points, you may want to remove the device from Nebula and administer it locally. By doing so, you can manage the access point directly…
-
How to unregister Nebula device and what would happen to the configuration on the Nebula device?
To move a device from one organization to another, the user will need to remove it from the site and unregister it in the inventory first. This topic will have the steps for all Nebula series to unregister them on Nebula CC. We will also explain what happen to the local configuration when "removing from the site" or…
-
[NEBULA] How to register Nebula devices on Nebula Control Center?
After creating organization and site, you can register Nebula devices on Nebula Control Center(NCC). You can follow the below steps. Method 1: You can register Nebula devices via Organization-wide > License & inventory. After registering, and then you need to add Nebula device to one site. 1. Go to Organization-wide >…