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Why can't I register another mobile router to my site?
On the current Nebula cloud, you can manage only one mobile router device per site. If you need to add another mobile router, you will need to create a new site for that device.
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How to Troubleshoot No 5G Signal/Connection Issues on Zyxel Mobile Router?
If you have an 5G SIM installed but cannot get a 5G signal on the Zyxel device, using the 4G cellular connection, please follow the below steps to further try: Resolution Steps: 1. Contact ISP to ensure your region with sufficient 5G signal coverage. 2. Adjust the facing angles of the device's directional antennas to be…
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Why can't I add my mobile router to Nebula?
If you are experiencing issues adding your Zyxel mobile router to Nebula by adding manually the Nebula Control Center and scanning RQ code by Nebula Mobile App, it may be due to compatibility constraints. Zyxel offers two types of mobile routers: those compatible with Nebula and those that are not. Here’s how you can…
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How to do if mobile router can’t register to Nebula?
Introduction: This FAQ aims to provide guidance on resolving issues with connecting a mobile router to Nebula. If you encounter difficulties in establishing this connection, the following steps may help diagnose and address the problem. Content: If your mobile router fails to connect to Nebula, please ensure the following:…
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How many mobile router do I have on Nebula?
Since the Nebula supports each site can has 1 mobile router and the Organization administrator will need to manage multiple mobile routers efficiently, it is crucial for maintaining connectivity across various locations. With Zyxel's Nebula platform, you can check total number of mobile routers through go to Nebula >…
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How to enable/disable Nebula Discovery on Nebula mobile router?
*Before you start: To disable Nebula Discovery, please ensure the device is not being registered on Nebula and running in standalone mode. Steps: 1. Navigate to the local GUI and log in. You can disable the Nebula Discovery from the below 2 paths: 2.1 Dashboard Nebula Control Center Status 2.2 Right sidebar Network Setting…
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How to improve cellular WAN signal strength with external antenna?
In certain Nebula mobile router models, users have the option to connect external antennas, offering a potential boost to cellular WAN signal strength. Here's how you can optimize this feature: Identify Antenna Connectors: Depending on the model, Nebula mobile routers may feature either two or four external antenna…
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How to improve Mobile Router connection by implementing daily reboot Maintenance?
If you're experiencing frequent interruptions in mobile router internet connectivity, your router may be encountering connection stability issues with base station. To address this, we recommend implementing a daily reboot maintenance schedule. This will enable the device to reconnect to the base station daily, improving…
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How to resolve Mobile Router stability issues?
When mobile router internet connectivity stops several times in a period at certain location, it appears the router may be experiencing stability issues. Here are a few steps we can start with to diagnose and potentially resolve the issue: 1. Environmental Factors: Make sure the router is in a signal covered area and not…
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How to Check Clients on Nebula Mobile Router?
Nebula offers monitoring features for various mobile routers, including LTE3301-PLUS, LTE7461-M602, NR5101, NR7101, FWA510, and FWA710. Navigate to Site-wide > Devices > Mobile router > Live Tool. Click on either "LAN Stations" or "WLAN Stations" to view the clients currently connected to the mobile router. This allows you…
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[Mobile router] How to fix the Cellular Signal LED showing Red of FWA510?
When the cellular signal LED on your FWA510 modem turns red, it's signaling an issue with signal reception. A constant red light indicates weak signal strength, while a flashing red light points to an absence of cellular signal or extremely poor signal strength. Here's how you can address this signal issue effectively:…
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[Mobile router] How to resolve the Third LED showing Red of NR5101?
Seeing the third LED on your Zyxel 5101 modem illuminate in red indicates a problem with your signal strength. Specifically, a steady red light means the signal strength is poor, while a blinking red light suggests there is no cellular signal at all, or the signal strength has dropped below a poor level. To resolve this…
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[Mobile router] How to register device to Nebula?
This guide explains the process of registering a Nebula Mobile Router with the Nebula Control Center (NCC) through the Nebula portal. Recommend using this method in case there are multi-sites in your organization. Go to License & Inventory page where you can add and view all Nebula devices currently operating under the…
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[Mobile router] How to register device to Nebula site directly?
This guide explains the process of registering a Nebula Mobile Router with the Nebula Control Center (NCC) through the Nebula portal and directly adding the device to a specific site. If your organization manages multiple sites and you require adding devices across various locations, this method will be particularly…
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[Mobile router] Understanding about Nebula Cloud Control Status
In the device local Web GUI main dashboard, use this screen to enable or disable Nebula Discovery. You can also view the Internet connection status, Nebula connection status and the mobile router registration status in this screen. When the mobile router is online on Nebula control center (NCC), three circles are all…
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The differences between mobile router and Nebula mobile router?
The Nebula mobile router can be registered and managed by our Cloud Platform - Nebula Control Center. Like the non-Nebula version, the Nebula mobile router can also be monitored through a local WEB GUI. Additionally, you can easily manage and maintain your network via the Nebula cloud, offering the following benefits.…
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[Mobile router] The difference between NR7101 part numbers?
There are two categories of NR7101, and you can base on the part number to determine your device is Nebula-compatible or non-Nebula-compatible. NR7101-GB01V1F and NR7101-EU01V1F: These are non-Nebula devices. NR7101-GBZNN1F and NR7101-EUZNN1F: These models are compatible with Nebula Cloud. The distinction between the 'GB'…
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How to Monitor the Device by Client Heartbeat Monitoring with Nebula Mobile Routers
Overview: Network managers now have the ability to monitor the real-time status of devices connected to specific mobile routers. This feature is designed to offer a comprehensive view of device connectivity and stability. Supported Models: The feature is compatible with mobile router models FWA510 and LTE3301-PLUS. To…
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[Mobile router] How to access the local GUI in Router mode?
Introduction Typically, users select Router mode when using indoor mobile routers such as the NR5101 and FWA510. This FAQ is aimed at helping users of these mobile routers who are utilizing Router mode. We will provide a step-by-step guide on the different methods available for accessing the local GUI of your mobile router…
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[Mobile router] How to access the local GUI in IP passthrough mode?
Introduction Typically, users opt for IP passthrough mode when operating outdoor mobile routers like the NR7101 and FWA710. This FAQ is designed to assist users of mobile routers who opt for IP passthrough mode. We'll guide you through various methods to access the local GUI of your mobile router while it's in Router mode.…