-
How to add mobile router photo to easily identify the device through Nebula APP?
To modify the mobile router's name through Nebula APP, please follow: Run Nebula APP. Go to Devices » Mobile Router (1/1) Tap your mobile router, and click the Edit button on the right top of the screen Click the +Add Photo under Device Photo text to add a photo for adminitrator easily identify the device
-
Why my mobile router's LAN clients not display in Nebula APP Clients tab?
Currently, Nebula APP does not support display Ethernet wired clients connected to mobile router's LAN port in Nebula APP Clients tab.
-
Why my mobile router's wireless clients not display in Nebula APP Clients tab?
Currently, Nebula APP does not support display mobile router wireless clients in Nebula APP Clients tab.
-
How to monitor Mobile Router’s status on Nebula via API?
The Nebula API currently provides org-wide or site-wide information on device status for mobile router. This includes the online/offline status of devices. Once you have applied for and obtained the API Key which for your Nebula account, you can get device status information through the following methods. You can check…
-
What information does the Nebula API provide for mobile routers?
Currently, the Nebula API focusing on the online/offline status for Zyxel mobile routers. The Nebula API currently provides org-wide or site-wide information on device status. This includes the online/offline status of devices.
-
How to fix the Cellular Band to 4G on my Nebula Mobile Router?
Please access the device's local GUI login and navigate to "Sidebar >> Network Setting >> Broadband >> Cellular Band". In the settings, switch the access technology to '4G' and click Apply.
-
Why I cannot login to the mobile router by using it's password on the sticker?
If your device is being registered to Nebula Cloud, when you're trying to login into the local web page of your mobile router, you may encounter the incorrect password login error issue. This is because when the mobile router is registered to Nebula, the admin password will be overwritten with the password recorded at…
-
Why does my mobile router not broadcast the Wi-Fi I configured on Nebula?
The mobile router does not broadcast the Wi-fi configured on the page Nebula » Configure » Access points » SSID settings due to the Wi-Fi settings page only for Access Points & Security Router 2 product lines' devices, if you want to change the mobile router's Wi-Fi configuration, please modify it from the device's local…
-
How to remotely configure my mobile router local configuration from Nebula?
Currently, Nebula only supports configuring the basic settings for mobile router series devices on the Nebula platform page: Schedule Reboot, IP passthrough mode … etc. However, Nebula offers the Remote Configurator feature to configure the device remotely. *The Remote Configurator feature is Nebula Pro Pack feature,…
-
Why my outdoor mobile router Wi-Fi disappears/disable unexpectedly?
If you encounter the outdoor mobile router Wi-Fi SSID disappearing,disabled, there's no need to worry since it's a device-expected behavior that the Wi-Fi feature will be disabled after 30 minutes, which is designed for security reasons. If you need the WiFi again, connect via ethernet and access the web GUI to enable it.
-
Why can't I register another mobile router to my site?
On the current Nebula cloud, you can manage only one mobile router device per site. If you need to add another mobile router, you will need to create a new site for that device.
-
How to Troubleshoot No 5G Signal/Connection Issues on Zyxel Mobile Router?
If you have an 5G SIM installed but cannot get a 5G signal on the Zyxel device, using the 4G cellular connection, please follow the below steps to further try: Resolution Steps: 1. Contact ISP to ensure your region with sufficient 5G signal coverage. 2. Adjust the facing angles of the device's directional antennas to be…
-
Why can't I add my mobile router to Nebula?
If you are experiencing issues adding your Zyxel mobile router to Nebula by adding manually the Nebula Control Center and scanning RQ code by Nebula Mobile App, it may be due to compatibility constraints. Zyxel offers two types of mobile routers: those compatible with Nebula and those that are not. Here’s how you can…
-
How to do if mobile router can’t register to Nebula?
Introduction: This FAQ aims to provide guidance on resolving issues with connecting a mobile router to Nebula. If you encounter difficulties in establishing this connection, the following steps may help diagnose and address the problem. Content: If your mobile router fails to connect to Nebula, please ensure the following:…
-
How many mobile router do I have on Nebula?
Since the Nebula supports each site can has 1 mobile router and the Organization administrator will need to manage multiple mobile routers efficiently, it is crucial for maintaining connectivity across various locations. With Zyxel's Nebula platform, you can check total number of mobile routers through go to Nebula >…
-
How to enable/disable Nebula Discovery on Nebula mobile router?
*Before you start: To disable Nebula Discovery, please ensure the device is not being registered on Nebula and running in standalone mode. Steps: 1. Navigate to the local GUI and log in. You can disable the Nebula Discovery from the below 2 paths: 2.1 Dashboard Nebula Control Center Status 2.2 Right sidebar Network Setting…
-
How to improve cellular WAN signal strength with external antenna?
In certain Nebula mobile router models, users have the option to connect external antennas, offering a potential boost to cellular WAN signal strength. Here's how you can optimize this feature: Identify Antenna Connectors: Depending on the model, Nebula mobile routers may feature either two or four external antenna…
-
How to improve Mobile Router connection by implementing daily reboot Maintenance?
If you're experiencing frequent interruptions in mobile router internet connectivity, your router may be encountering connection stability issues with base station. To address this, we recommend implementing a daily reboot maintenance schedule. This will enable the device to reconnect to the base station daily, improving…
-
How to resolve Mobile Router stability issues?
When mobile router internet connectivity stops several times in a period at certain location, it appears the router may be experiencing stability issues. Here are a few steps we can start with to diagnose and potentially resolve the issue: 1. Environmental Factors: Make sure the router is in a signal covered area and not…
-
How to Check Clients on Nebula Mobile Router?
Nebula offers monitoring features for various mobile routers, including LTE3301-PLUS, LTE7461-M602, NR5101, NR7101, FWA510, and FWA710. Navigate to Site-wide > Devices > Mobile router > Live Tool. Click on either "LAN Stations" or "WLAN Stations" to view the clients currently connected to the mobile router. This allows you…