Why can't I add my mobile router to Nebula?

Zyxel_Judy

If you are experiencing issues adding your Zyxel mobile router to Nebula by adding manually the Nebula Control Center and scanning RQ code by Nebula Mobile App, it may be due to compatibility constraints.

Zyxel offers two types of mobile routers: those compatible with Nebula and those that are not. Here’s how you can verify compatibility:

1. Check for a Nebula Label: Examine your device for a Nebula compatibility sticker. If no sticker is present, your router likely does not support Nebula integration.
2. Compare Firmware Versions: Review the firmware version on your device’s GUI and compare it to the versions listed as compatible with Nebula. If there is a discrepancy, your device’s firmware may not support Nebula features.

Model	Type	Technology	Firmware
Nebula FWA505	Indoor	5G	ACKO
Nebula FWA710	Outdoor	5G	ACGC
Nebula FWA510	Indoor	5G	ACGD
Nebula NR7101	Outdoor	5G	ACCC
Nebula NR5101	Indoor	5G	ACCG
Nebula LTE3301-PLUS	Outdoor	4G	ACCA
Nebula LTE 7461-M602	Indoor	4G	ACEV

If your router is confirmed to be non-compatible with Nebula, it cannot be integrated into the Nebula management system. For further assistance or to explore router options that are compatible with Nebula, please contact Zyxel support and provide the device MAC address and Series number for our checking.