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Why are there limited options for FWA devices in Nebula/Nebula APP
Currently, Nebula and the Nebula mobile app provide basic monitoring features only for FWA (mobile router) devices. Advanced configuration and device management options are not supported via Nebula at this time. For any advanced settings or configuration requirements (Cellular-related function, WiFi SSID … etc), please log…
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How to Access USB File Sharing on Zyxel FWA505?
The USB file-sharing service on the Zyxel FWA505 router is only available for local network access. This means you can access the files stored on the USB drive only when your device is connected to the FWA505's Local Area Network (LAN). To access shared files on a USB drive connected to your FWA505 locally: Ensure your…
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How to resolve fluctuating signal issues with an external directional antenna on an FWA-510?
If you are experiencing fluctuating signal strength and changing Cell IDs when using an external directional antenna with your FWA-510, it's likely due to the device switching between multiple base station sectors with similar signal strengths. This can lead to a significant drop in signal quality. To address this, follow…
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How to determine if a Zyxel device, like the NR5103ev2 router, is compatible with Nebula CC?
The Zyxel Nebula Control Center (CC) platform is specifically designed to manage Nebula-compatible Zyxel devices. If you are trying to add a device like the NR5103ev2 router and receive a "not found" message, it indicates incompatibility. Understand Nebula CC Compatibility: The Nebula CC platform is built to manage…
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How does 5G NR-NSA mode work when my device shows an LTE connection?
If your device shows an LTE connection despite having a 5G SIM card, it might be operating in 5G NR-NSA (Non-Standalone) mode. This is a common and expected configuration where 5G capabilities are added to an existing LTE network. Here’s how this technology functions: 5G NR-NSA mode means that 5G is deployed on top of LTE.…
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Can I connect a single external antenna to both TS-9 ports on the FWA505 using a splitter?
Connecting a single external antenna to the FWA505’s TS-9 ports using a splitter is not recommended and can lead to multiple performance issues. Reduced MIMO Performance: When both ports are combined through a splitter, the device may detect only one signal path, significantly reducing MIMO capability and lowering…
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How can we monitor Internet connection issues via Nebula?
Nebula does not currently support running direct downlink or uplink speed tests on the FWA510. However, you can still monitor connectivity issues by reviewing the device’s online/offline history and checking signal strength, SINR, and other cellular quality metrics through the Live Tools section on the the device detail…
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How can I upgrade the firmware on my FWA510 if previous attempts failed?
If your FWA510 has been unable to upgrade firmware automatically, you can perform a manual upgrade by following these steps: connect to the device’s local GUI using a computer, download the latest firmware from the Zyxel Support Website, then upload and install the firmware through the local GUI.
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How to Configure Bridge Mode on FWA710 Using the Nebula App?
The Nebula app currently does not directly support configuring Bridge Mode for the FWA710. However, you can use alternative methods to achieve this: Configure Bridge Mode directly through the device’s local GUI. For detailed instructions on configuring Bridge Mode via the local GUI, refer to this guide: How to configure…
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Why can’t I register my Zyxel NR5101 to Nebula?
If you're unable to register your Zyxel NR5101 to the Nebula Control Center (NCC), the most common reason is that the device is a non-Nebula version, which does not support cloud management. Nebula Compatibility Overview Not all NR5101 units include Nebula functionality. Only models specifically designed as…
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Does the Zyxel FWA710 support QoS on Cellular WAN?
The Zyxel FWA710 does not currently support Quality of Service (QoS) functionality on its Cellular WAN interface. QoS mechanisms are typically implemented on wired Ethernet WAN interfaces. On wired interfaces, traffic shaping and prioritization can be managed more effectively. Therefore, QoS cannot be applied to the FWA710…
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Changing SSID on a Mobile Router When Using Nebula
If you are experiencing issues changing the SSID of your mobile router, such as the Zyxel FWA505, through the Nebula platform, it's important to understand how these devices manage their wireless settings. Understand Device Compatibility: Mobile routers do not broadcast SSIDs configured under Nebula > Configure > Access…
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How to resolve Remote Configurator session timeouts?
When experiencing timeouts or an inability to load the remote configurator web interface for your mobile routers, even when devices appear to be functioning normally, and temporary IP addresses are successfully assigned, the problem is frequently related to network-level restrictions imposed by your Internet Service…
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How to configure syslog for FWA505?
You can configure your Zyxel FWA505 to send logs to a syslog server by following these steps, and ensure your server is properly set up: On the Zyxel FWA505 Device Access the FWA505’s local web GUI. Navigate to Maintenance > Log Setting. Under the Mode setting, select either "Remote" or "Local File and Remote". Enter…
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How to Improve FWA710 Connection Stability with Weak 5G Signal ?
Scenario Your 5G router experiences frequent disconnections and often appears to go completely offline when the 5G signal is weak, failing to switch to a stronger 4G network. Configuration Enable Network Monitoring: Navigate to Network Setting > Broadband > Cellular WAN. Enable the Network Monitoring feature. Set Preferred…
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How to extend wireless coverage when using the FWA510?
Function Description: The Zyxel FWA510 does not support mesh functionality, including Easy Mesh. This means it cannot directly establish a mesh network with other devices to extend wireless coverage wirelessly. Scenario: A user wants to extend their wireless network coverage, currently provided by an FWA510, and is looking…
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Do outdoor FWA devices support USB file Sharing functions
Outdoor FWA devices do not support USB file-sharing or USB storage functions. Their USB ports—if present—are typically reserved for console debug purposes, rather than for NAS-like storage features.
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Do outdoor FWA devices support Ethernet WAN
Outdoor FWA mobile router devices are designed primarily to use their mobile broadband interface (4G/5G) as the WAN uplink and do not support Ethernet WAN as a traditional WAN port. The Ethernet interface on outdoor FWA units is typically used for LAN connectivity and PoE power delivery, not as a secondary or alternative…
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How do I enable Ethernet WAN on the indoor mobile router?
The indoor mobile router offers two options for WAN connection, which are through Cellular WAN and Ethernet WAN. If you connect to the internet through an Ethernet connection, you need to connect a broadband modem or router with internet access to the WAN Ethernet port on the Zyxel device. You need to configure the…
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Does the FWA505 come with a free pro license pack when activated?
No, the FWA505 does not come with bundle license.