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Why does Outdoor Mobile Router(FWA710, NR7101) not support WLAN Stations monitoring on Nebula?
Nebula doesn’t have WLAN Stations tab on Live Tool because the Outdoor Mobile Router such as FWA710, NR7101 only supports radio 2.4GHz for wireless connection for easily device management which doesn’t provide internet connection.
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Why the wireless clients connect to outdoor mobile router( FWA710, NR7101) can’t access internet?
Because the Outdoor Mobile Router such as FWA710, NR7101 only supports radio 2.4GHz for wireless connection for easily device management which doesn’t provide internet connection.
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The mobile router's cellular WAN disconnects and cannot reconnect automatically
For initial troubleshooting, please try the following steps: go to Network Setting > Broadband > Cellular WAN to enable the network monitoring feature. This will help detect connection stability issues. 2. Check 5G Band Support: a. Verify with your ISP which 5G bands are supported in your area. Then, adjustthe Cellular…
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Why is the cellular signal strength LED blinking blue on FWA505?
The possible reasons for the cellular signal strength LED blinking blue are as follows: No SIM card Invalid SIM card For information on other LED status indicators, please refer to the Quick Start Guide. https://www.zyxel.com/global/en/support/download?model=nebula-fwa505
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How do I configure remote management services when IP Passthrough is enabled?
When IP Passthrough is enabled, you can still control which interfaces are allowed to access the device for remote management, and define the service port numbers that computers must use to connect. To configure these settings: Ensure IP Passthrough is enabled at Network Setting > Broadband > Cellular IP Passthrough. Then…
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How do I configure remote management on Mobile Router?
The MGMT Services allow you to configure which network interfaces can be used to access the device and to set custom service port numbers for remote access (e.g., HTTP, HTTPS, SSH, Telnet). To access this screen: Go to Maintenance > Remote Management > MGMT Services in the web interface. Note: The MGMT Services will be…
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How can I view and export system logs on mobile router?
You can use the System Log screen to view and manage system logs that record device activities and events. To access and use this feature: Go to System Monitor > Log in to the web interface. The System Log screen displays all recorded log entries. Use the available filters to narrow down logs by severity level and/or…
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How can I view connected devices and their MAC addresses on mobile router?
You can view the IP-to-MAC address mappings of connected devices using the ARP Table on your device. To access this information: Go to System Monitor > ARP Table in the web interface. The ARP Table displays the IPv4-to-MAC address mappings for all devices connected to the Zyxel device. The Neighbor Table shows the…
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How can I use the diagnostic tools on Mobile Router?
You can use the built-in diagnostic tools, such as Ping, Traceroute, and NSLookup, to troubleshoot network connectivity issues on your device. To access these tools: Navigate to Maintenance > Diagnostic from the web GUI. In the diagnostic screen, you can: Use Ping or Traceroute to test whether a specific host is reachable.…
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Do I need to activate the bundled license for the FWA710 manually?
The Nebula FWA710 comes bundled with a one-year Nebula Pro Pack license by default. Once the device is added to your organization, the system automatically detects and activates the bundled license; no manual activation is required. This behavior ensures that all Pro Pack features are immediately available without…
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Why was the Nebula Pro Pack license activated automatically for my FWA510?
The Nebula FWA510 comes bundled with a one-year Nebula Pro Pack license by default. Once the device is added to your organization, the system automatically detects and activates the bundled license; no manual activation is required. This behavior ensures that all Pro Pack features are immediately available without…
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How to Configure a Separate 2.4GHz / 5GHz Wi-Fi Network on a Mobile Router
If you wish to set up separate 2.4GHz and 5GHz Wi-Fi networks using a mobile router, please note the following: The Nebula WiFi SSID configuration feature currently supports Access Points (APs) and the SCR 50AXE model, but does not support mobile routers under Nebula cloud management. For mobile routers such as the FWA505,…
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The wireless connection of the FWA710 cannot access the internet.
The Outdoor Mobile Router such as FWA710, NR7101 only supports radio 2.4GHz for wireless connection for easily device management which doesn’t provide internet connection. Nebula also doesn’t have WLAN Stations tab on Live Tool. Thus, the WLAN Stations monitoring is unnecessary for Network management usage.
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How to unregister/delete the mobile router from Nebula
When you replace, exchange, or otherwise remove a device in Nebula, you may need to remove the device from the Nebula Control Center organization. This guide shows you how to remove a device from the Nebula organization and return the device to Stand-Alone mode. As a rule, this procedure is similar for all devices, but in…
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Mobile router registration to Nebula failed with the error message: 'Cannot find device.'
Nebula currently supports the following mobile router models for management： Nebula LTE3301-PLUS Nebula LTE7461-M602 (Only available in the US region) Nebula NR5101 Nebula NR7101 FWA505 FWA510 FWA710 Important Notice: If you own an LTE3301-PLUS, LTE7461-M602, NR5101, or NR7101, please be aware that both Nebula and…
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Does the Zyxel Air App support SMS for the FWA505?
Since the Zyxel Air app currently does not support the FWA505 model, the local web interface serves as the alternative method for managing SMS messages. On the FWA505 device, you can access and manage SMS functionality directly through the local web GUI. For more details, please refer to the How do I send and receive SMS…
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How do I send and receive SMS messages on my Mobile Router?
You can send and receive SMS messages via the SIM card installed in your mobile router. To access this feature, go to Network Settings> Broadband > Cellular SMS in the web interface. The corresponding screen will then be displayed. Note: When the used capacity reaches the total capacity, the device will stop receiving new…
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Why don't I see IP addresses from mobile router clients in the Nebula client list?
Currently, the Mobile routers do not report client IP address information to the Nebula client list. However, you can still view client details (such as MAC and IP addresses) for devices connected to the mobile router by following these steps: In the Nebula interface, go to Site-wide > Devices > Mobile Router. Under the…
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Why is my mobile router not connecting?
If your mobile router displays a solid red LED on the globe icon and fails to connect to the network, follow these troubleshooting steps in order: Check the SIM Card: Confirm with your mobile operator that the SIM card is active, not blocked, and has not expired. Confirm APN Settings: Ensure the APN (Access Point Name)…
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Why can't I log in to my mobile router with its sticker password?
When your mobile router is registered to Nebula, its login password is automatically updated based on the Nebula site settings. This means the default password on the router's sticker will no longer work for local login. To find the updated login credentials: Log in to the Nebula portal. Navigate to Configure >> Site…