-
How to Set Up Mobile Router Offline Notifications?
In Nebula cloud management, administrators can receive notifications when managed mobile router goes offline and meets the specified notification conditions by configuring the notification alert. To configure the notification settings: Go to Nebula > Configure > Alert settings Configure the Recipient and System alerts…
-
Does mobile router(5G product) support mmWave?
No, Zyxel's 5G products(mobile router) do not support mmWave. Nebula LTE3301-PLUS Nebula LTE7461-M602 (Only available in the US region) Nebula NR5101 Nebula NR7101 FWA505 FWA510 FWA710
-
Which Mobile Router Models Can Be Managed by Nebula?
Nebula currently supports the following mobile router models for management: Nebula LTE3301-PLUS Nebula LTE7461-M602 (Only available in the US region) Nebula NR5101 Nebula NR7101 FWA505 FWA510 FWA710 Important Notice: If you own an LTE3301-PLUS, LTE7461-M602, NR5101, or NR7101, please be aware that both Nebula and…
-
What does "SINR" mean on Service Infomation?
On the mobile router System Monitor > Cellular WAN Status page, this displays the Signal Interference plus Noise Ratio (SINR) in dB, which is another measure of signal quality. The SINR is used by the User Equipment (UE) to calculate the Channel Quality Indicator (CQI) that it reports to the network. A negative SINR value…
-
What does "RSRQ" mean on Service Infomation?
RSRQ stands for Reference Signal Receive Quality, which is the ratio of the Reference Signal Receive Power (RSRP) to the E-UTRA carrier RSSI (Received Signal Strength Indicator). It measures the quality of the received reference signal from the connected LTE cell. RSRQ values help you assess the quality of the cellular…
-
What does "RSRP" mean on Service infomation?
RSRP stands for Reference Signal Receive Power, which measures the average received power of all Resource Elements (RE) carrying cell-specific Reference Signals (RS) within a specified bandwidth. On the mobile router System Monitor > Cellular WAN Status page, the RSRP value is displayed in dBm and indicates the received…
-
Why does My Nebula mobile router not recognize every SIM card?
Please follow these steps: Restart the device with different SIM cards to check if the issue persists. Ensure the SIM card is inserted into the device before turning it on. Insert the Micro-SIM card with the chip facing down and the beveled corner at the top left. Check the mobile information on the device's interface. The…
-
Why can't FWA505 router connect to Nebula Cloud?
Zyxel devices currently only support the IPv4 protocol for Nebula management. This means the FWA505 relies on IPv4 for its management traffic. However, if your ISP provides an IPv6-only network via the SIM card, this could prevent the FWA505 from connecting to Nebula.
-
What Steps Should I Follow to Improve 5G Signal Reception for FWA505?
To improve your 5G signal reception, follow these steps: Move your router closer to a window or open space to reduce interference from walls and obstacles. Consider using external antennas to enhance signal reception. The Zyxel device has two TS9 connectors for this purpose. For further details on selecting appropriate…
-
Why is My 4G Connection More Stable Than My 5G Connection?
A more stable 4G connection indicates that your current 5G connection may be less reliable due to distance from the base station or physical obstructions impacting signal strength and stability. For better performance, ensure the Signal-to-Interference-plus-Noise Ratio (SINR) is above 10 dB, as lower values can lead to…
-
Why does my mobile router switch to 4G backup mode?
The WAN Backup feature on the Zyxel router is designed to ensure continuous network connectivity. When the wired connection is unavailable, the router switches to an alternative network. It uses a configured IP address to check Internet accessibility at specified intervals to determine the connection status. To resolve…
-
Why is the Wi-Fi not working in Passthrough mode on the FWA510?
In IP Passthrough mode on the FWA510, all internet traffic is directed to the first LAN device you connect to it. This means that only the LAN device receives the internet IP, bypassing the Network Address Translation (NAT). Given this setup, Wi-Fi connectivity does not work in Passthrough mode because the Wi-Fi devices do…
-
How can I configure WiFi Settings for a Mobile Router on Nebula?
Currently, Nebula does not support direct WiFi configuration for mobile routers. While this may be inconvenient, there are still ways to manage WiFi settings for your devices. For now, you can manage the WiFi settings of your Mobile Router, such as the FWA505 model, via its local web GUI. To access the local web GUI:…
-
How to Extend WiFi Coverage with FWA510?
The FWA510 does not support mesh mode. However, you can improve WiFi coverage by connecting additional access points (APs) to the LAN port of the FWA510. This setup enhances wireless coverage in your area without requiring multiple mobile SIM cards. Steps to Extend WiFi Signal: Obtain a compatible AP, such as the WAX610D,…
-
What is IP Passthrough and how does it work on mobile router?
IP Passthrough allows a LAN computer on the local network of the Zyxel device to access web services using the public IP address. When IP Passthrough is configured, all traffic is forwarded directly to the LAN computer, bypassing the Network Address Translation (NAT) process. This means that the LAN computer will use the…
-
How does Nebula Control Center estimate the position of mobile routers?
Nebula Control Center currently estimates the location of mobile routers based on the ISP's public IP address. This method provides a general idea of the location but does not allow for more precise location estimation using mobile cell data.
-
How to Enable Scheduled Reboot for a Mobile Router on Nebula?
Enabling a scheduled reboot for your mobile router can help prevent connectivity issues. Follow these steps to set up a reboot schedule: Log in to your Nebula account. Navigate to Site-wide > Configure > Mobile router. Find the Reboot Schedule option under your device settings. Set a Schedule that aligns with your…
-
How to improve Intermittent Router Connectivity Issues
Intermittent connectivity issues with your Zyxel Nebula router can often be resolved through several troubleshooting steps: Check Device Placement and Signal Reception Ensure the router is placed in a location with optimal signal reception. Adjust the device placement and angle for better connectivity. Adjust Access…
-
How to Configure a Wi-Fi Network on the FWA510 ?
The Wi-Fi SSID (network name) which was created in Nebula is designed for use with wireless access points, not directly with the FWA510 device. To set up the Wi-Fi network on your FWA510, please follow these steps: Connect to the FWA510: Ensure your PC or device is connected to the FWA510 LAN port using an Ethernet cable.…
-
Why do mobile routers show offline status in the Nebula Control Center (NCC)?
In some cases, mobile routers may appear offline in the Nebula Control Center (NCC) despite being physically online. Here are a few potential reasons and solutions: Potential Causes Your Internet Service Provider (ISP) could be blocking the necessary TCP/UDP ports required for communication with the Nebula platform.…