-
How do I enable Ethernet WAN on the indoor mobile router?
The indoor mobile router offers two options for WAN connection, which are through Cellular WAN and Ethernet WAN. If you connect to the internet through an Ethernet connection, you need to connect a broadband modem or router with internet access to the WAN Ethernet port on the Zyxel device. You need to configure the…
-
Does the FWA505 come with a free pro license pack when activated?
No, the FWA505 does not come with bundle license.
-
What the USB format required for the File Sharing function on FWA
To ensure compatibility, the USB drive must be formatted using one of the supported file systems: FAT FAT32 Other formats (e.g., NTFS, exFAT, EXT4) are not supported. After formatting, connect the USB drive to the USB port of the FWA505.
-
How do I enable and configure USB file sharing on the Nebula FWA device
Follow these steps to enable and configure USB file sharing: Ensure your USB drive is formatted to FAT or FAT32. Other file systems are not supported. Update your FWA505 firmware to the latest version (v1.19P0). You can download it here: FWA505 Firmware Update. Once formatted, connect the USB drive to the USB port of…
-
Does FWA510 support N78 SA network?
The Zyxel FWA510 supports 5G Standalone (SA) connectivity on the N78 band. You can follow the steps below to manually configure the N78 configuration: Navigate to Broadband > Cellular Band in your FWA510's user interface. Set Access Technology to NR5G-SA. Disable Band Auto Selection and manually select the N78 band.
-
Why the FWA710 cannot connect to 5G-NSA Network using B3 + n40
As of December 2025, the Zyxel FWA710 may be unable to connect to 5G in certain regions because it does not currently support the LTE Band 3 (B3) + NR Band 40 (n40) ENDC 2CA combination required by some ISPs.
-
How to optimize FWA710 when 5G is not available
Possible Causes: The FWA710's signal strength may be weaker. Typical LTE parameters indicating a good connection are: RSSI: Better than -75 dBm RSRP: Better than -90 dBm RSRQ: Between -3 dB to -10 dB SINR: Higher than 20 dB Suggested Steps to Improve Connectivity: Change the Access Technology Option on the FWA710: Navigate…
-
How to optimize FWA710 router for better Internet speeds?
Solution: Optimize Router Placement: Place your FWA710 router near a window facing the Vodafone base station. Adjust its orientation slightly and monitor signal parameters like RSRP, SINR, and RSRQ. The aim is to achieve the best combination of these values for a stable and robust connection. Band Selection: Manually…
-
How to check ip passthroughp disabled /enabled on Nebula ?
Navigate to Site-side > Devices > Mobile router > Cellular IP Passthrough You can disable the Cellular IP Passthrough feature by following the steps below: 1. Log into the local GUI of your Zyxel FWA710 router. Enter your credentials to access the device. You can find the admin password in Nebula Cloud Center under…
-
Does the 5G CPE support PPPoE?
Yes, all Zyxel indoor mobile routers support PPPoE on the Ethernet WAN interface.
-
How do I configure PPPoE on the Ethernet WAN interface settings for the mobile router?
Navigate to Broadband > ETHWAN > Click "Modify" button 2. Change Encapsulation to PPPoE and fill out PPP User Name and Password provided by your ISP 3. Click "Apply" button 4. To verify the PPPoE connection, go to Home > System Info > Click
-
Where can find the login details (username and password) ?
If your device is not registered to Nebula: Username: admin Password guidelines: Initial password: Refer to the label on your device. This is the factory-set password when you first use your device. Password after device reset: Refer to the label on your device. This is the default password restored upon resetting the…
-
How to upgrade firmware for the FWA devices on Nebula?
This article shows you how to upgrade the firmware for Nebula FWA devices via local GUI and Nebula portal. Method 1: Via local GUI Going to Maintenance > Firmware Upgrade, click Choose File 2. Choose the .bin firmware file 3. Click Upload The firmware upgrade process may take a few minutes to complete. When competing,…
-
[FWA series] Why I always lost 5G signal every morning?
We have some experiences that the ISP cellular running in power-saving mode at night. You can set schedule reboot to allows the mobile router to connect the ISP cellular easier. Set on Nebula (Recommended): Set on device's GUI: Path is Maintenance > Reboot > Schedule Reboot.
-
The default mode for mobile router
The Mobile Router operates in two modes: Router Mode and IP Passthrough Mode. The default settings for these modes vary based on the type of Mobile Router: For Outdoor MR models like FWA710, NR7101, and LTE7461-M602, the default setting is IP Passthrough Mode with a Dynamic method. For Indoor MR models such as FWA510,…
-
The Difference between Dynamic and Fixed method with IP Passthrough mod
There are Router mode and IP Passthrough mode in the Zyxel Mobile Router. This FAQ highlights the difference between the Dynamic and Fixed methods in IP passthrough mode. Dynamic: to allow traffic to be forwarded to the first LAN client (device) on the local network of the mobile router. It means the first client requests…
-
Why does Outdoor Mobile Router(FWA710, NR7101) not support WLAN Stations monitoring on Nebula?
Nebula doesn’t have WLAN Stations tab on Live Tool because the Outdoor Mobile Router such as FWA710, NR7101 only supports radio 2.4GHz for wireless connection for easily device management which doesn’t provide internet connection.
-
Why the wireless clients connect to outdoor mobile router( FWA710, NR7101) can’t access internet?
Because the Outdoor Mobile Router such as FWA710, NR7101 only supports radio 2.4GHz for wireless connection for easily device management which doesn’t provide internet connection.
-
The mobile router's cellular WAN disconnects and cannot reconnect automatically
For initial troubleshooting, please try the following steps: go to Network Setting > Broadband > Cellular WAN to enable the network monitoring feature. This will help detect connection stability issues. 2. Check 5G Band Support: a. Verify with your ISP which 5G bands are supported in your area. Then, adjustthe Cellular…
-
Why is the cellular signal strength LED blinking blue on FWA505?
The possible reasons for the cellular signal strength LED blinking blue are as follows: No SIM card Invalid SIM card For information on other LED status indicators, please refer to the Quick Start Guide. https://www.zyxel.com/global/en/support/download?model=nebula-fwa505