-
How to resolve Remote Configurator session timeouts?
When experiencing timeouts or an inability to load the remote configurator web interface for your mobile routers, even when devices appear to be functioning normally, and temporary IP addresses are successfully assigned, the problem is frequently related to network-level restrictions imposed by your Internet Service…
-
How to configure syslog for FWA505?
You can configure your Zyxel FWA505 to send logs to a syslog server by following these steps, and ensure your server is properly set up: On the Zyxel FWA505 Device Access the FWA505’s local web GUI. Navigate to Maintenance > Log Setting. Under the Mode setting, select either "Remote" or "Local File and Remote". Enter…
-
How to Improve FWA710 Connection Stability with Weak 5G Signal ?
Scenario Your 5G router experiences frequent disconnections and often appears to go completely offline when the 5G signal is weak, failing to switch to a stronger 4G network. Configuration Enable Network Monitoring: Navigate to Network Setting > Broadband > Cellular WAN. Enable the Network Monitoring feature. Set Preferred…
-
How to extend wireless coverage when using the FWA510?
Function Description: The Zyxel FWA510 does not support mesh functionality, including Easy Mesh. This means it cannot directly establish a mesh network with other devices to extend wireless coverage wirelessly. Scenario: A user wants to extend their wireless network coverage, currently provided by an FWA510, and is looking…
-
Do outdoor FWA devices support USB file Sharing functions
Outdoor FWA devices do not support USB file-sharing or USB storage functions. Their USB ports—if present—are typically reserved for console debug purposes, rather than for NAS-like storage features.
-
Do outdoor FWA devices support Ethernet WAN
Outdoor FWA mobile router devices are designed primarily to use their mobile broadband interface (4G/5G) as the WAN uplink and do not support Ethernet WAN as a traditional WAN port. The Ethernet interface on outdoor FWA units is typically used for LAN connectivity and PoE power delivery, not as a secondary or alternative…
-
How do I enable Ethernet WAN on the indoor mobile router?
The indoor mobile router offers two options for WAN connection, which are through Cellular WAN and Ethernet WAN. If you connect to the internet through an Ethernet connection, you need to connect a broadband modem or router with internet access to the WAN Ethernet port on the Zyxel device. You need to configure the…
-
Does the FWA505 come with a free pro license pack when activated?
No, the FWA505 does not come with bundle license.
-
What the USB format required for the File Sharing function on FWA
To ensure compatibility, the USB drive must be formatted using one of the supported file systems: FAT FAT32 Other formats (e.g., NTFS, exFAT, EXT4) are not supported. After formatting, connect the USB drive to the USB port of the FWA505.
-
How do I enable and configure USB file sharing on the Nebula FWA device
Follow these steps to enable and configure USB file sharing: Ensure your USB drive is formatted to FAT or FAT32. Other file systems are not supported. Update your FWA505 firmware to the latest version (v1.19P0). You can download it here: FWA505 Firmware Update. Once formatted, connect the USB drive to the USB port of…
-
Does FWA510 support N78 SA network?
The Zyxel FWA510 supports 5G Standalone (SA) connectivity on the N78 band. You can follow the steps below to manually configure the N78 configuration: Navigate to Broadband > Cellular Band in your FWA510's user interface. Set Access Technology to NR5G-SA. Disable Band Auto Selection and manually select the N78 band.
-
Why the FWA710 cannot connect to 5G-NSA Network using B3 + n40
As of December 2025, the Zyxel FWA710 may be unable to connect to 5G in certain regions because it does not currently support the LTE Band 3 (B3) + NR Band 40 (n40) ENDC 2CA combination required by some ISPs.
-
How to optimize FWA710 when 5G is not available
Possible Causes: The FWA710's signal strength may be weaker. Typical LTE parameters indicating a good connection are: RSSI: Better than -75 dBm RSRP: Better than -90 dBm RSRQ: Between -3 dB to -10 dB SINR: Higher than 20 dB Suggested Steps to Improve Connectivity: Change the Access Technology Option on the FWA710: Navigate…
-
How to optimize FWA710 router for better Internet speeds?
Solution: Optimize Router Placement: Place your FWA710 router near a window facing the Vodafone base station. Adjust its orientation slightly and monitor signal parameters like RSRP, SINR, and RSRQ. The aim is to achieve the best combination of these values for a stable and robust connection. Band Selection: Manually…
-
How to check ip passthroughp disabled /enabled on Nebula ?
Navigate to Site-side > Devices > Mobile router > Cellular IP Passthrough You can disable the Cellular IP Passthrough feature by following the steps below: 1. Log into the local GUI of your Zyxel FWA710 router. Enter your credentials to access the device. You can find the admin password in Nebula Cloud Center under…
-
Does the 5G CPE support PPPoE?
Yes, all Zyxel indoor mobile routers support PPPoE on the Ethernet WAN interface.
-
How do I configure PPPoE on the Ethernet WAN interface settings for the mobile router?
Navigate to Broadband > ETHWAN > Click "Modify" button 2. Change Encapsulation to PPPoE and fill out PPP User Name and Password provided by your ISP 3. Click "Apply" button 4. To verify the PPPoE connection, go to Home > System Info > Click
-
Where can find the login details (username and password) ?
If your device is not registered to Nebula: Username: admin Password guidelines: Initial password: Refer to the label on your device. This is the factory-set password when you first use your device. Password after device reset: Refer to the label on your device. This is the default password restored upon resetting the…
-
How to upgrade firmware for the FWA devices on Nebula?
This article shows you how to upgrade the firmware for Nebula FWA devices via local GUI and Nebula portal. Method 1: Via local GUI Going to Maintenance > Firmware Upgrade, click Choose File 2. Choose the .bin firmware file 3. Click Upload The firmware upgrade process may take a few minutes to complete. When competing,…
-
[FWA series] Why I always lost 5G signal every morning?
We have some experiences that the ISP cellular running in power-saving mode at night. You can set schedule reboot to allows the mobile router to connect the ISP cellular easier. Set on Nebula (Recommended): Set on device's GUI: Path is Maintenance > Reboot > Schedule Reboot.