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[Nebula]Where can we check the firewall's online status in Nebula?
Question Where can we check the firewall's online status in Nebula? Answer Navigate to Site-wide > Monitor > Devices > Firewall. We can check the device's online status under Connectivity.
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[Nebula]Does the firewall support SNMP in Nebula mode?
Question Does the firewall support SNMP in Nebula mode? Answer The SNMP settings can be configured at Site-wide > Configure > Site settings. It supports SNMP v1 and v2c. Navigate to Site-wide > Configure > Site settings to enable SNMP access, and type SNMP community string.
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[Nebula]What does the "Upgrade available" means in firmware management?
Question What does the "Upgrade available" means in Firmware management? Answer When your device have a newer firmware available and per device type schedule is selected, the administrators will receive an email notification 14 days in advance. The Nebula portal will display the next upcoming schedule based on your…
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[Nebula] How to register ATP/USG FLEX on Nebula Control Center?
Question: How to register ATP/USG FLEX on Nebula Control Center? Answer: You can use Nebula native mode to register and connect ATP/USG FLEX to Nebula Control Center. [ATP/FLEX] How to Deploy with Nebula Native Mode for Gateway obtained ZTP Certificate? If Native mode is greyed out on Nebula, follow the instructions in the…
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[Nebula] How long does a firewall take to be removed from organization/site?
Question: How long does it take that I can add firewall to a new organization/site after it is removed from organization/site? Answer: After a Nebula firewall is removed from organization/site, the online firewall will be reset to factory default settings. Check SYS LED on the firewall and see if factory reset is finished.…
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Is it possible to connect USG FLEX to the Nebula cloud without doing a factory reset?
Question: How to connect USG FLEX to Nebula without resetting to factory settings? Is it possible to connect a USG FLEX device to the Nebula cloud without doing a factory reset? Answer: If USG FLEX is connected to Nebula with Cloud Mode, you need to “Reset” by pressing the RESET button on the front panel of the device (Do…
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[Nebula]How to reboot the firewall from Nebula?
Question For maintenance purposes, I need to reboot the firewall remotely. How do I reboot the firewall from Nebula? Answer We can reboot the firewall from Nebula. You can navigate to Site-wide > Monitor > Devices > Firewall > Live tools on the Reboot device tab and click the 'Reboot' button to initiate the reboot process…
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[Nebula]Is there any way to connect to the device's Web GUI via Nebula?
Question My device is behind a NAT router, and I would like to connect to the device's Web GUI for troubleshooting from the Internet. Is there any way to connect to the device's Web GUI via Nebula? Answer Nebula does support reverse proxy for HTTPS connection to devices. You can navigate to Site-wide > Monitor > Devices >…
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[Nebula] Is there any way to establish an SSH tunnel to a device via Nebula?
Question My device is behind a NAT router, and I would like to connect to the device's SSH service for troubleshooting from the Internet. Is there any way to establish an SSH tunnel to a device via Nebula? Answer Nebula does support reverse proxy for SSH connections to devices. You can navigate to Site-wide > Monitor >…
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[Nebula] Why i cannot configure schedule backup time when the frequency settings is daily?
Question: I would like to configure the scheduled backup at 18:00 after work on a daily basis. Why can't I configure the schedule backup time when the frequency setting is daily? Answer: The scheduled backup task will start at 1 am if the settings is daily. However, please be informed that the time for the configuration…
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[Nebula] How many backup files can be stored in Nebula scheduled backup?
Question: My firewall is running in cloud monitor mode, and I have set up scheduled backups on a daily basis. How many backup files can be stored in Nebula's scheduled backup? Answer: Nebula supports up to 10 sets of configuration backup files. When reaching the maximum limit, Nebula will rotate configuration backup files…
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[Nebula]Why isn't the Nebula schedule backup working on a daily basis?
Question: My firewall is running in cloud monitor mode, and I have set up scheduled backups on a daily basis. However, I only see one backup file in Nebula. Why isn't the Nebula scheduled backup working on a daily basis? Answer: Nebula will skip the backup task when there are no configuration changes.
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[ATP/FLEX]How to disable telnet on usg gateway?
Question: For security concerns, I would like to turn off the Telnet service on the firewall. How can I disable Telnet on the USG gateway? Answer: There is no Telnet service available when the device is in cloud mode.
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[ATP/FLEX] My secureporter device are not connected
Scenario : Users may encounter a situation where they successfully setup the firewall on the Nebula, however, the SecuReporter indicates the device is disconnected. This article will guide you on how to resolve this issue. Answer : The possible reason is that the Nebula Firewall doesn't send traffic to the SecuReporter,…
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[Nebula] I cannot use native mode to register and deploy my firewall on Nebula
Question: I cannot get a USG FLEX to register and connect to Nebula. It is not showing as connected on Nebula. Native mode is greyed out and unable to connect USG FLEX to Nebula. How to make my firewall active and online on Nebula? Answer: It is probably that your device is too old to be deployed using Native mode. Note:…
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[ATP/FLEX] How to allow accessing the Nebula firewall's Web-GUI?
Scenario : Users may wish to access the Nebula firewall's Web-GUI to adjust WAN settings or troubleshoot the network. This FAQ will guide you on how to perform it. Answer : Please navigate to Site-wide > Configure > Firewall > Security Policy to add a security policy. Users can restrict specific source IPs from accessing…
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[Nebula] How to register and manage USG FLEX H firewall on Nebula?
Question: I am currently managing my USG FLEX H using the local interface and would like to move it to Nebula for configuration management. USG FLEX H is registered on Nebula but it is not showing Firewall in Configure on Nebula. "Configure" doesn't list Firewall as an option. How to configure and manage USG FLEX H on…
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[ATP/FLEX] How to check the running config content of Nebula firewall by CLI?
Scenario : If you successfully log in to the Nebula firewall (ATP/USG Flex models) via SSH or console series, how do you check the current running configuration? Answer : The running configuration results of CLIs for On-Premise and Nebula mode are different. In On-Premise mode, you can use "show running-config" to check…
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[Nebula] Why can't I use ZTP to provision a firewall to Nebula?
Question: I have problem using ZTP to deploy ATP and USG FLEX on Nebula. It seems ZTP has error on Nebula firewall because ZTP configuration is greyed-out. Why I cannot use ZTP to provision firewall to Nebula? Answer: ZTP mode has been removed in V5.37 patch 1, so we need to deploy the device to Nebula using native mode.…
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[ATP/FLEX] How to collect diagnostic file on Nebula Firewall Local WEB GUI?
Question: How to collect diagnostic file on Nebula Firewall Local WEB GUI? Answer: You need to access Local WEB GUI. How to access Local WEB GUI of Nebula Firewall? In Maintenance > Diagnostics Info, click "Collect Now" to run the uploaded script and create a new diagnostic file. After the collection is finished, click…