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[Nebula]How to reboot the firewall from Nebula?
Question For maintenance purposes, I need to reboot the firewall remotely. How do I reboot the firewall from Nebula? Answer We can reboot the firewall from Nebula. You can navigate to Site-wide > Monitor > Devices > Firewall > Live tools on the Reboot device tab and click the 'Reboot' button to initiate the reboot process…
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[Nebula]Is there any way to connect to the device's Web GUI via Nebula?
Question My device is behind a NAT router, and I would like to connect to the device's Web GUI for troubleshooting from the Internet. Is there any way to connect to the device's Web GUI via Nebula? Answer Nebula does support reverse proxy for HTTPS connection to devices. You can navigate to Site-wide > Monitor > Devices >…
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[Nebula] Is there any way to establish an SSH tunnel to a device via Nebula?
Question My device is behind a NAT router, and I would like to connect to the device's SSH service for troubleshooting from the Internet. Is there any way to establish an SSH tunnel to a device via Nebula? Answer Nebula does support reverse proxy for SSH connections to devices. You can navigate to Site-wide > Monitor >…
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[Nebula] Why i cannot configure schedule backup time when the frequency settings is daily?
Question: I would like to configure the scheduled backup at 18:00 after work on a daily basis. Why can't I configure the schedule backup time when the frequency setting is daily? Answer: The scheduled backup task will start at 1 am if the settings is daily. However, please be informed that the time for the configuration…
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[Nebula] How many backup files can be stored in Nebula scheduled backup?
Question: My firewall is running in cloud monitor mode, and I have set up scheduled backups on a daily basis. How many backup files can be stored in Nebula's scheduled backup? Answer: Nebula supports up to 10 sets of configuration backup files. When reaching the maximum limit, Nebula will rotate configuration backup files…
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[Nebula]Why isn't the Nebula schedule backup working on a daily basis?
Question: My firewall is running in cloud monitor mode, and I have set up scheduled backups on a daily basis. However, I only see one backup file in Nebula. Why isn't the Nebula scheduled backup working on a daily basis? Answer: Nebula will skip the backup task when there are no configuration changes.
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[ATP/FLEX]How to disable telnet on usg gateway?
Question: For security concerns, I would like to turn off the Telnet service on the firewall. How can I disable Telnet on the USG gateway? Answer: There is no Telnet service available when the device is in cloud mode.
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[ATP/FLEX] My secureporter device are not connected
Scenario : Users may encounter a situation where they successfully setup the firewall on the Nebula, however, the SecuReporter indicates the device is disconnected. This article will guide you on how to resolve this issue. Answer : The possible reason is that the Nebula Firewall doesn't send traffic to the SecuReporter,…
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[Nebula] I cannot use native mode to register and deploy my firewall on Nebula
Question: I cannot get a USG FLEX to register and connect to Nebula. It is not showing as connected on Nebula. Native mode is greyed out and unable to connect USG FLEX to Nebula. How to make my firewall active and online on Nebula? Answer: It is probably that your device is too old to be deployed using Native mode. Note:…
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[ATP/FLEX] How to allow accessing the Nebula firewall's Web-GUI?
Scenario : Users may wish to access the Nebula firewall's Web-GUI to adjust WAN settings or troubleshoot the network. This FAQ will guide you on how to perform it. Answer : Please navigate to Site-wide > Configure > Firewall > Security Policy to add a security policy. Users can restrict specific source IPs from accessing…
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[Nebula] How to register and manage USG FLEX H firewall on Nebula?
Question: I am currently managing my USG FLEX H using the local interface and would like to move it to Nebula for configuration management. USG FLEX H is registered on Nebula but it is not showing Firewall in Configure on Nebula. "Configure" doesn't list Firewall as an option. How to configure and manage USG FLEX H on…
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[ATP/FLEX] How to check the running config content of Nebula firewall by CLI?
Scenario : If you successfully log in to the Nebula firewall (ATP/USG Flex models) via SSH or console series, how do you check the current running configuration? Answer : The running configuration results of CLIs for On-Premise and Nebula mode are different. In On-Premise mode, you can use "show running-config" to check…
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[Nebula] Why can't I use ZTP to provision a firewall to Nebula?
Question: I have problem using ZTP to deploy ATP and USG FLEX on Nebula. It seems ZTP has error on Nebula firewall because ZTP configuration is greyed-out. Why I cannot use ZTP to provision firewall to Nebula? Answer: ZTP mode has been removed in V5.37 patch 1, so we need to deploy the device to Nebula using native mode.…
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[ATP/FLEX] How to collect diagnostic file on Nebula Firewall Local WEB GUI?
Question: How to collect diagnostic file on Nebula Firewall Local WEB GUI? Answer: You need to access Local WEB GUI. How to access Local WEB GUI of Nebula Firewall? In Maintenance > Diagnostics Info, click "Collect Now" to run the uploaded script and create a new diagnostic file. After the collection is finished, click…
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[ATP/FLEX] The status of Cloud Monitoring Mode is "Connected" but the device is not online.
Question: The status of Cloud Monitoring Mode is "Connected" on device. Why does the device not appear on nebula? Answer: After you enter monitor ID on web GUI, you also need to assign the device to a site on nebula. Please refer to the following article for detailed configuration guide. [ATP/FLEX] How to set up Nebula…
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[ATP/FLEX] How to remove the device from the organization completely?
Scenario : The user may want to remove the existing site, regardless of whether it is in Nebula mode or Monitor mode, from Nebula. The purpose could be to revert to premise mode or to attach to another Nebula organization. This article will guide you on how to execute this process. Answer : Please navigate to…
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[ATP/FLEX] Why does the SFP port of the USG Flex 100/ATP100 disappear on the Nebula?
Scenario: The user may encounter an embarrassing situation when entering the port setting page and finding that the SFP port setting is gone, as below shown: Answer: Because the Nebula Control Center detects the device is not connected to this site such as the device was removed from the org, once we connect the device to…
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How to run a connection test from the device's local WEB GUI when the device is offline from the NCC
Question: Assuming the device is offline from the NCC, how can we run a connection test from the device's local web GUI to address the issue? Answer: Connect a laptop to lan interface. Open a browser and enter the IP address of lan Interface. Click "Network Test Tools" to login. Enter password to log in device note. Go to…
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Where can I see high usage clients?
You were searching for a section within the Nebula monitoring area where you can view clients consuming significant usage through the firewall. You can navigate to Monitor > Firewall > Summary report > Top clients by usage
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[ATP/FLEX] How to check Nebula firewall's summary report?
Scenario: Users may want to monitor historical statistics for traffic, client traffic, and firewall resources on their network. This article will guide you on how to monitor ATP and USG FLEX on Nebula. Answer: Please navigate to Site-wide > Monitor > Firewall > Summary report to see the below information. WAN1 Usage…