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Why is the save button not appearing in iPadOS for SecuReporter?
Question: There is no option to turn off SecuReporter Weekly/Monthly/Daily Report on my iPad. I can swipe off the report, but no save button appears. Answer: Currently, SecuReporter is designed for a horizontal desktop view and is not optimized for vertical mobile screens. This is why the save button might not appear when…
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How to setup static IP on SCR50AXE via local web gui
1.Key in Gateway IP address : 192.168.168.1(default) web gui amd log in 2. Click the icon on the connectivity column 3. Edit the WAN interface to manually set up static IP for the WAN interface
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How to turn off Wi-Fi on model USG LITE 60AX
Navigate to Configure >Security Router > SSID settings Disable the enabled button, then the Wi-Fi on USG LITE 60AX will be disabled.
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USG LITE 60 AX - IPTV Interface
The IPTV interface feature in the USG LITE 60 AX is designed to support triple-play services provided by ISPs. These services typically include IPTV, internet access, and VoIP. However, in this implementation, we focus on IPTV and internet access, with VoIP potentially being added in future updates. Background: Triple-Play…
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[ATP/FLEX] What is the syntax of field "group id" in External User Group?
Question: What is the syntax of field "group id" in External User Group? How I can find the Group ID on a Windows Active Directory server? Answer: You can enter the command to view the group list. C:>dsquery group Example: CN=testgroup,CN=Users,DC=cso,DC=com
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[ATP/FLEX] Where is the SIP setting for firewall on Nebula?
Question: Where is the SIP setting for firewall on Nebula? Answer: You can configure SIP ALG settings in Configure > Firewall > Firewall settings > SIP ALG.
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Does SCR 50AXE support optional to enable/disable upnp?
SCR 50AXE does not support to enable/disable upnp function.
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Does USG LITE 60AX support authentication access?
Does USG LITE 60AX support authentication access? The USG LITE 60AX does not support authentication access. Below are important considerations regarding authentication access: The USG LITE 60AX may stop broadcasting its SSID under specific conditions, particularly when Nebula provisioning employs unsupported sign-in or…
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How to enable Smart MESH on USG LITE 60AX
MESH on USG LITE60AX: To enable the MESH feature on the USG LITE60AX by extending the wireless network in your local network, please register both USG LITE60AX and Nebula Aps on the same Org. 1.Navigate to the Site-wide >Configure >Security Router >Router settings Enabled the smart mesh option on USG LITE60AX 2.Navigate to…
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How to switch the bandwidth to 160MHz on USG LITE 60AX?
How to switch the bandwidth to 160MHz on USG LITE 60AX? The USG LITE 60AX supports 160MHz channels for ultra-fast speeds. Smart Mesh technology extends coverage by enabling Nebula APs to form a mesh network without extensive cabling. 1.Enable the 160MHz at Configure > Security Router > Radio Settings. Scroll down to the…
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Does the SCR 50AXE have a software WPS function?
The SCR 50AXE device only includes a hardware WPS (Wi-Fi Protected Setup) button and does not support the WPS function through software. If you need to enable or disable WPS on your SCR 50AXE, you will need to use the physical hardware button on the device. We highly recommend referring to the user manual for detailed…
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[ATP/FLEX]How to Give Read-Only Access to SecuReporter when device on-cloud
Q: Can a customer have read-only access to Secureporter without being a full admin on Nebula? A: The permissions between Nebula and SecurReporter are linked, meaning that if you set a user as read-only in Nebula, it will apply to Secureporter as well. If you need to proceed with this configuration, set the user's privilege…
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[ATP/FLEX]How to limit clients to connect an open wifi on a Nebula firewall by the mac address?
Question: How to limit clients to connect an open wifi on a Nebula firewall by the mac address? Answer: On cloud fireawll does not support MAC Auth currently. Please use on-premise as alternative
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What command matches the total sessions displayed on Nebula?
Question: What command matches the total sessions displayed on Nebula? Answer: The total active sessions displayed in Nebula should match the output of the "show conn status" command in the CLI. You can use this CLI command to verify the total sessions seen in Nebula. To monitor forwarding sessions or filter sessions by IP…
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[ATP/FLEX] How to get SecuReporter daily report?
Question: How to get SecuReporter daily report? Answer: On Nebula, go to Monitor > Firewall > SecuReporter. On SecuReporter, go to History > Report. In Report Settings, click "Setting" of Daily Report. In Daily Report Settings, open "Email" and select "Yes" to receive daily report.
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How to get the firewall location from web browser?
The initial firewall address was judged by your ISP. You can change the device location by get the AP location from web browser. Going to Device > Firewalls > Choose firewall Click Position device > Choose Get my location from web browser > Click Update Click Edit icon Type Address > Click Save The "Move map marker" box…
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Where should I send the RMA request when there is the faulty device?
In some rare situations, such as a power surge or other reasons causing the device not to power up, you might need to go through the RMA process. Please use the following information for further assistance. https://support.zyxel.eu/hc/en-us/requests/new?ticket_form_id=360000009533 Note: If you have a device that shows…
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How do I know if the Ethernet cable is connected to WAN or LAN?
The port with the global icon means the WAN, and the other port are LAN. Note: The LAN ports on the SCR 50AXE model cannot be configured as WAN ports.
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Why the Security Router performance is reduce after enable enabling Application identification?
Why the performance is reduced after enabling Application identification? Please note: The enabling Application identification may reduce maximum throughput speeds.
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Why wired client are not shown in the client page?
If you are not able to see the client in the client page, please check the steps below: 1. Please make sure the wired device is connected to the device physical port and the SCR 50AXE device is powered on. 2.Verify that the wired device is receiving an IP address from the SCR 50AXE DHCP server. You can check this on the…