How to Troubleshoot not able to log in Security Router?

Zyxel_Jerry

Please follow the steps below:

1.Unplug the LAN Ethernet cable and then plug it back in, or try using a different Ethernet cable to see if the issue persists.

2.If step 1 does not resolve the issue, try a different LAN port on the security router. This will help determine if the problem is isolated to a specific port or affects all ports.

3.If all ports are experiencing the issue, please press the reset button to allow the security router to reconfigure via Nebula. After rebooting, the device will receive its configuration from the Nebula server. Check if the issue still persists.

Here are the reset steps below:

How to reset security router SCR 50AXE?
How to reset security router USG LITE 60AX?

4.If the problem remains after the reset, please record a video of the device's LED status.

5.Once you have completed these steps, follow the instructions to contact us