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Why the "Forgot Password" is not working?
If you click the "Forgot Password" and enter the correct email but do not receive the notification mail from us, we suggest you can follow the step below to verify this issue: The "Forgot Password" is only available for the account log in by "Account + Password". If you used the social account login, please contact the…
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Why can't I link my NBD license to my USG FLEX H firewall?
Background Zyxel provides Next Business Day (NBD) licenses to ensure customers receive prompt hardware replacement and technical support. These licenses are model-specific, making it essential to purchase the correct license for your Zyxel device. You can find more details on the terms and conditions of NBD licenses here.…
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Moved: Why Can't I Use My Security Licenses in Nebula?
This discussion has been moved.
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How can I link registered license to on-premises firewall through myZyxel.com
To link the registered license to on-premises firewall through myZyxel.com, you can follow the steps below: Navigate to "Service Management" > "Unlinked License" and choose the license then click "Link" 2. Once you click "Link", you'll see the pop-up window to choose the device. Please select the device and click "Submit"
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How can I activate the deferred Gold Security Pack license?
Scenario I purchased a "USG FLEX 200 Gold Security Pack" linked to one of my FLEX 200 devices. However, it's shown as "deferred" on the Zyxel dashboard and doesn't seem to be activated. How can I activate this license? Root Cause In most cases, this occurs because an existing Nebula Pro 30-day trial, standard license, or…
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Why is the "Gold Security Pack" on my FLEX 200 shown as deferred?
Scenario: I purchased a "Gold Security Pack" linked to one of my FLEX 200 devices. However, it's shown as "Deferred" on the Zyxel dashboard and doesn't seem to be activated. Root Cause: In most cases, this occurs because an existing Nebula Pro 30-day trial/ standard license, or UTM license still has days remaining until…
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What is Zyxel Circle?
Zyxel Circle is a simpler way for our partners to do business on a single management platform. It has been designed to help simplify our subscriptions services and management, by bringing them together. For more information, you can click the URL below: https://www.zyxel.com/global/en/e-commerce-platforms
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How to active the license in Marketplace
The license will active automatically when you complete the order through Marketplace. But the Nebula Pack licenses and SecuExtender are the exception. To active the Nebula Pack license, we have a post for your reference. For the SecuExtender, you can click here for more information.
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How to Renew SecuExtender License
How to Renew the SecuExtender, Zero Trust IPSec VPN Client Subscription Service? To renew your SecuExtender license, follow these steps: * Purchase the new license from the Zyxel Marketplace or Circle. * After completing the order, you will receive a license key via email. * Ensure to enter the received license key on your…
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Why are 1-Year SecuExtender Licenses Unavailable?
Question: I bought 1-year SecuExtender VPN client licenses before, but now I can only find 3-year licenses. How can I get 1-year licenses? Answer: As of May 2024, Zyxel has stopped offering 1-year licenses for the SecuExtender VPN client. Unfortunately, only 3-year licenses are now available for purchase. If you require a…
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How can I update the buyer information on my invoice?
At the time of this writing, to update buyer information on your invoice, please contact us with your invoice ID and the updated details.
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How to create ticket through Circle?
If you encounter a problem with the licenses, orders, and payment, follow the path below to create a ticket to reach Zyxel Support's help! Step 1: Navigate to the "Help" button at the upper right corner, and choose "Contact US" Step 2: Choose "Report Problem" Step 3: Please select the problem category, and share the…
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How to create ticket through Marketplace?
If you encounter a problem with the licenses, orders, and payment, follow the path below to create a ticket to reach Zyxel Support's help! Step 1: Navigate to the "Help" button at the upper right corner, and choose "Contact US" Step 2: Please fill in the order ID share you're questions and the screenshot(nice to have) with…
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What Should I Do If I Did Not Receive the License After Completing the Payment?
After purchasing a Zyxel license, the key should be delivered to your device or email immediately. Payments made through S.E.P.A. or wire transfer may take longer, typically three to five business days. Steps for Different Payment Methods Immediate Payment Confirmation: If you paid using an immediate method, you should…
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How to enable access L3 license on Nebula switch?
This discussion has been moved.
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How to register the devices in myZyxel.com
The myZyxel.com is available for the device registration (except USG FLEX H series firewall).To register device in the myZyxel.com, you can follow the steps below: Navigate to MZC (https://portal.myzyxel.com/), select the "Device Registration" tab Enter the MAC address and Serial Number of the device, then click "Submit"…
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What is End-of-Life, and how can customers manage EOL transitions?
End-of-Life (EOL) refers to the stage in the lifecycle of a Zyxel product when it is no longer being produced or actively supported by Zyxel. To ensure our customers can manage EOL transitions effectively, we provide detailed EOL notifications and migration recommendations through our official channels. Customers can…
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Is it possible to transfer the ATP100's GSP license to another device?
Bundle GSP license: The bundled GSP license is non-transferable to other devices, with the exception of cases involving Return Merchandise Authorization (RMA) and High Availability (HA) Pro scenarios. Add-on GSP license: Licenses used by firewalls are model specific. An add-on GSP license you purchased for the ATP can be…
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How to update/ change payment information for the Auto Renew subscription?
If you're looking for to update/ change the payment information for the Auto Renew subscription, this post will show you how to do it! 1. After login to the Marketplace, Navigate to "My Plan" 2. Choose the subscription you want to change 3. Click "Edit" 4. Click "Manage" and choose "Update payment method." 5. Click "Add…
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Insights into account service operations
The account service includes MSP pack license that requires license assigned to the actual Nebula account. With an active license, these services are unlocked for any Nebula organization owned by this Nebula account. For example, the Nebula account of “Bob” has created two organizations, Org-A and Org-B. This establishes…