Why Hasn't My Payment Been Received?

Zyxel_Ivan
Zyxel_Ivan Posts: 301  Zyxel Employee
Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security
edited August 20 in Service & License FAQ

Why Hasn't My Payment Been Received?

Q: I made a payment for my invoice, but it hasn't been received. What should I do?

A: If you're using the wire transfer (T/T) to complete the payment, please check the payment information. Sometimes the payment was sent using outdated wire information which is not for your order.

You can find the correct payment details your invoice.


If you need further assistance, please provide us with order and wire transfer document with us.