What can I do when license renewal failed?

Zyxel_Ivan
Zyxel_Ivan Posts: 295  Zyxel Employee
Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

There are several potential reasons for a license renewal to fail, including payment issues, system errors, and incorrect information.

Payment failure, system error, or incorrect information are the reason.

When you encouter the renew fail, please contact us with the screenshot, the MAC/SN of your devcie and Order ID(if you have).

The Zyxel Support Team will help clarify the issue and help you complete the renewal.