What can I do when license renewal failed?
Zyxel_Ivan
Posts: 295 
Zyxel Employee
Zyxel Employee
There are several potential reasons for a license renewal to fail, including payment issues, system errors, and incorrect information.
Payment failure, system error, or incorrect information are the reason.
When you encouter the renew fail, please contact us with the screenshot, the MAC/SN of your devcie and Order ID(if you have).
The Zyxel Support Team will help clarify the issue and help you complete the renewal.
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