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Why error message "Firmware upgrade error" pop out when I upgrade my switch?
This message "Firmware upgrade error" pop out might be due to: The firmware file is not .bin(GS1915 series, GS1920 series, ….etc.)/.bix(GS1900 series). The firmware file is not for your switch model.
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How to upgrade switch firmware via web GUI? V4.80 or newer firmware version
This FAQ will introduce upgrade switch firmware via web GUI with 4.80 firmware or newer. Navigate to Menu > Management> Maintenance > Firmware upgrade Choose the image slot you want to upgrade and upload the firmware file. Then click the upgrade button to start the firmware upgrade. Normally, we select the image slot that…
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How to upgrade switch firmware via FTP?
Background Firmware upgrades are essential for maintaining the performance, security, and stability of network switches. While there are various methods available for upgrading firmware, including through the switch’s web configurator, ZON utility, and Nebula Cloud, this guide focuses on upgrading firmware to a switch…
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How to address abnormal RX Power (dbm) readings for reception issues?
Troubleshooting Steps Ensure cables are correctly connected; reseat if needed to normalize DDMI readings. Exchange the transceiver and check if DDMI values return to normal. Swap the fiber cable as a final measure to address abnormal reception readings.
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How to manage abnormal TX Power (dbm) readings indicating transmission issues?
Troubleshooting Steps Verify cable connections; reseat them if necessary to see if DDMI values normalize. Swap the transceiver for another check. Replace the fiber cable as a final step to ensure DDMI values return to normal.
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How to resolve abnormal TX Bias (mA) readings?
Troubleshooting Steps Replace the transceiver and cross-verify if DDMI values normalize, indicating a resolution to the abnormal current issue.
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How to address voltage abnormalities in transceivers?
Troubleshooting Steps Check the hardware monitor for 3.3V issues or any voltage anomaly logs. Swap the GBIC for cross-verification to ensure DDMI values return to normal.
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How to handle abnormal temperature readings in transceivers?
Troubleshooting Steps If abnormal DDMI readings are isolated to one port, swap the GBIC to verify if DDMI values normalize. For widespread temperature issues, check if the switch is in a high-temperature environment or using copper transceivers.
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How to upgrade switch firmware via web GUI? V4.70 or older firmware version
This FAQ will introduce upgrade switch firmware via web GUI. Please navigate to Menu > Management> Maintenance > Firmware upgrade. Choose the image slot you want to upgrade, and upload the firmware file. Then click the upgrade button to start the firmware upgrade. Normally, we select the image slot that is not the current…
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[Switch] How to collect the Tech-support Info on V4.80 firmware version and newer?
The article shows local administrators how to collect the Tech-support Info by web GUI. The Tech-support Info is a set of logs that includes useful information such as System Information, CPU utilization history, system logs and debug reports for issue analysis. Note: All network IP addresses and subnet masks are used as…
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What are the Backup/Restore functions on a web-managed switch?
Backup The Backup function on a switch allows you to save the current configuration settings of the switch onto a file. This backup file can then be used to restore the switch's settings at a later time, which is especially useful if the device becomes unstable or even crashes. Restore The Restore function enables you to…
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How do I restore the configuration to my web managed switch?
To restore a previously backed-up configuration to your switch, please ensure you have the backup file ready and follow these instructions: (this example uses the XGS1250-12 model) Direction path: Management section > Configuration Restore/Backup area Then follow the below steps: Click on the 'Path' button to open the file…
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How can I backup the configuration of my web managed switch?
To back up the configuration of your switch, follow these steps: (this example uses the XGS1250-12 model) Access the Web GUI of your Zyxel switch by entering its IP address in a web browser. Navigate to the 'Management' section in the main menu. Scroll to the 'Configuration Restore/Backup' area, and click the 'Backup'…
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Why is it important to backup the configuration of my switch?
Backing up the configuration of your switch ensures that you have a reference point to restore from in case of any misconfiguration or device failure. This is critical to quickly recover your network with the right settings. Additionally, a backup file is often required by technical support to assist with troubleshooting…
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Why I cannot find the real ZON download link?
Once the user fulfills the contact information and submits it, we will send the ZON download link to the user’s email address. If the email address was wrong, please submit the request again. Please contact @Zyxel_CSO for help if you do not receive the ZON download link, but your email address is correct.
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Why I cannot find any devices displayed on ZON after scanning?
Since ZON uses multicast to scan Zyxel devices, you can still scan Zyxel devices even if your PC doesn’t have an IP address. (However, you still need an IP address when you try to connect to device’s web GUI.) Please make sure below: The device you connected to did not enable IGMP snooping > unknown multicast drop. The…
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What will happen when the Bridge Control Protocol Transparency is disabled?
In STP disabled status, the switch will not take action when receiving a BPDU packet if the Bridge Control Protocol Transparency is disabled.
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How to download ZON utility?
This FAQ is going to introduce Zyxel users to download the ZON utility. Below are the steps: Visit the ZON download page. Scroll down this page to fill out your contact info and submit. Submit success! We will send the download link to your email address. Please check your mailbox for an email with the subject “Your…
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Why there’s a device has IP conflict with my switch but the switch did no detect?
Zyxel switch will detect the conflict device which is under itself. If the conflict device is not connecting under it, the switch will not detect and record IP conflict. In addition, checking the ARP table on your firewall/router is a better way to find the IP conflict.
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How should I set PoE Timerange on Zyxel switch(V4.80 version)?
1. Go to SYSTEM> Time Range, firstly, type in the name of the profile, and then choose which type you would prefer to use "Absolute" or "Periodic", after configuring remember to click the "Apply" button. Note: You may click the "Help" button in the upper right corner for detailed information. 2. After clicking the "Apply"…