-
Why can't I see the 6GHz band SSIDs being broadcast on my 802.11ac AP?
The 802.11ac standard does not support the 6GHz band. Only Wi-Fi 6E and later APs are capable of broadcasting SSIDs on the 6GHz band.
-
Why can't I see my AP broadcasting the DPPSK SSID, while all other SSIDs are visible?
Check the AP model encounters the DPPSK SSID invisible issue. As the small business series models (NWA50AX, NWA90AX, NWA55AXE, NWA50AX PRO, NWA90AX PRO), the WAX300H model, and all 802.11ac models except the WAC500, WAC500H, and NWA1123ACv3 do not support the DPPSK function. If an SSID is configured with DPPSK, it will be…
-
Why I cannot see my NWA50AX broadcast the DPPSK SSID?
The small business series models (NWA50AX, NWA90AX, NWA55AXE, NWA50AX PRO, NWA90AX PRO), model WAX300H, and all 802.11ac models except the WAC500, WAC500H, and NWA1123ACv3 do not support the DPPSK function. Once when an SSID is configured with DPPSK, it will be disabled on these AP models and will not be broadcast.
-
Why is a wireless station that doesn't meet the allowed policy still able to connect to the WiFi?
Currently, the Nebula client policy 'Allowed' is only for bypassing the client's MAC address for the captive portal SSID. It does not support the scenario where clients not on the 'Allowed' list are blocked from connecting to WiFi.
-
Why reset AP not working, still broadcasting SSID configured on Nebula?
If you want to reset the AP, using it in standalone mode, please further ensure you have removed the device from your organization to guarantee it will not apply the Nebula cloud configuration. Instruction for device unregistering/removing from Nebula: How to Remove Your Device from Nebula and Administer It Locally — Zyxel…
-
Why my WiFI 6E AP cannot broadcast 5GHz and 6GHz SSID at same time?
If the AP model is Nebula BandFlex model (NWA220AX-6E, WAX620D-6E), which means the AP can only be configured with two radio options: 2.4GHz + 5GHz or 2.4GHz + 6GHz. The BandFlex radio can only choose one between 5GHz and 6GHz. If the requirement is to enjoy 5GHz + 6GHz wireless service simultaneously broadcast, it's…
-
How to Create WiFi for NWA50AX (Nebula) to Extend Your Existing WLAN
Scenario/Background When setting up a wireless network, you might want to extend the WiFi coverage by creating an SSID on a new access point or router that is identical to the existing SSID of your current network. This allows seamless roaming for devices as they move between different areas covered by different access…
-
Where can I configure WPA as SSID security on Nebula?
Starting the process of establishing a WiFi network in Nebula begins with step: configuring an SSID. The SSID represents the network that is actively being transmitted. This guide assists you in configuring an SSID for your Nebula devices, complete with the basic settings. Log in to your Nebula…
-
Why can't I see WiFi in 6 GHz with Zyxel AP?
A: It might be the following reasons: 1. You currently don't have registered WiFi 7/6E capable devices on your site. WiFi 6E capable device lists: NWA220AX-6E, WAX620D-6E, WAX640S-6E, SCR 50AXE. WiFi 7 capable device list: WBE660S, NWA130BE. 2. You have NWA220AX-6E or WAX620D-6E but haven't configure your radio from 5 GHz…
-
How can I set up 6Ghz only SSID?
Q: How can I set up 6Ghz only SSID A: Go to Site-wide > Configure > Access points > SSID advanced settings Select the SSID you wish to configure from the SSID field. Band mode select 6Ghz band save the change
-
How can I set up 5Ghz only SSID?
Q: How can I set up 5Ghz only SSID A: Go to Site-wide > Configure > Access points > SSID advanced settings Select the SSID you wish to configure from the SSID field. Band mode select 5Ghz band save the change
-
How can I set up 2.4Ghz only SSID?
Q: How can I set up 2.4Ghz only SSID A: Go to Site-wide > Configure > Access points > SSID advanced settings Select the SSID you wish to configure from the SSID field. Band mode select 2.4Ghz band save the change
-
Why I cannot configure WPA3 security for my SSID through Nebula APP?
The Nebula APP provide simple and straight forward SSID management, for advanced SSID security option configuration, please navigate to Nebula web page to configure. Go to Nebula web page and login in. Go Configure » Access points » SSID settings » Enable the Advanced mode Press the Edit button to configure advanced…
-
What does the Advanced mode option do on the Nebula SSID settings page?
Nebula offers a simple SSID configuration for easy setup by default. However, for users who need more detailed configuration options, there is an Advanced mode. This mode includes additional features such as: Security mode SSID VLAN Forwarding mode Captive portal 802.1x authentication 802.11 k/v/r enhancements Rate limit,…
-
Why the Sign-in method Click-to-continue option grey-out on Nebula?
The Sign-in method Click-to-continue option greyed out because none of the access point models managed on your site support the captive portal feature. For a list of models that support the captive portal feature, please refer to the Zyxel Device Function Table
-
Why the WPA Enterprise (802.1x) option grey-out on Nebula?
The WPA Enterprise options (802.1x) grey out because none of the access point models managed on your site support the 802.1x feature. For a list of models that support the 802.1x feature, please refer to the Zyxel Device Function Table
-
Why the captive portal options grey-out on Nebula?
The captive portal options are greyed out because none of the access point models managed on your site support the captive portal feature. For a list of models that support the captive portal feature, please refer to the Zyxel Device Function Table
-
How to customize or override Programmable SSID's PSK for specific AP?
To customize the PSK of the programmable SSID for a specific location, follow these steps: Navigate to the Nebula » Devices » Access Points page. Select the AP deployed in the specific location. Click on the Action button. Choose Change PSK to update the programmable SSID password settings. For more detailed instructions,…
-
Should I Keep the 2.4GHz Band Enabled for My SSIDs?
In general, keeping the 2.4GHz band active on your wireless network is advisable for several compelling reasons: Wider Coverage: The 2.4GHz frequency band offers broader coverage compared to the 5GHz band. This is particularly beneficial for areas on the edges of your network that 5GHz may not reach, ensuring these areas…
-
What is U-APSD in SSID Advanced setting page?
U-APSD stands for Unscheduled Automatic Power Save Delivery, a feature designed to extend the battery life of Wi-Fi devices. It is particularly beneficial for battery-powered Wi-Fi clients connected to networks, such as mobile phones, tablets, and certain IoT devices. Here's how U-APSD works to conserve battery power:…