Zyxel_Bella  Zyxel Employee

Hi @auphysch Would you like to manage the AP by ATP200 or using Nebula Cloud manage mode? The WAX610D and WAC6103D-I are able to work at modes mentioned above. We’ll recommend the WAX610D rather than WAC6103D-I since it is newer generation with maintaining firmware and more features such as remote AP, NAT and others. Both…

Hi @mist Yes, because the AP management vlan 1 default is untag and your SSID1 will be the same. The traffic foes up into switch will be dropped if the setting is tagged there. Thank you Regards, Bella

Hi @AudasITAdmin We’d like to inquire about the details of the Cellular connections seem to drop/power off, is the symptom that device can’t connect to NR5101 or connected but no internet access? Normally, the connection won’t be down even no one use it for long time unless the uplink network changed. We suggest you can…

Hi @Michael_Wates Certainly, we can help to rollback firmware to stable version when AP is online on Nebula. But unfortunately we monitor for hours the AP didn’t come back so let me provide you the steps to apply firmware locally. You can download V6.25P10 from the link:…

Hi @chipwolt Welcome to Zyxel community! It is the UPLINK port of NWA220AX-6E has 1/2.5Gbps capability. Thank you Regards, Bella

@PeterUK We’d like to know if your steps are upgrade USG60 from WK35 to WK41 then the limited AP status returns. Normally, it shouldn’t raise the status again unless the temp data not removed from AP so could you reboot AP and check if the status is clear or not? Thank you Regards, Bella

Hi @metagroup Here is the article for generating QR code for your reference. [Nebula] How to generate Nebula QR code for device register via Nebula App If you still have any questions, feel free to contact us again. Thank you Regards, Bella

Hi @coshea92 Because the latest version V6.29P0 is temporarily removed due to it has been verified it may cause repeated reboot in worst case scenario, the Nebula Firmware available status will display Upgrade available if device running non V6.29P0 firmware and can’t be upgraded. We’ve checked your running version…

Hi @Nikibasso94 @tsnbroken Because the latest version V6.29P0 is temporarily removed due to it has been verified it may cause repeated reboot in worst case scenario, the Nebula Firmware available status will display Upgrade available if device running non V6.29P0 firmware and can’t be upgraded. We’ve checked your running…

Hi @Nikibasso94 @tsnbroken We’ve received your information and will check for you. Once any observation, we’ll update you as early as possible. Thank you Regards, Bella

Hi @UpCloud Good day! The APs work with waterproof enclosure can be used under temperature range from -20 to 50 Celsius no matter original AP’s guarantee temperature is. You can deploy it without concern in North area, thank you. Regards, Bella

Hi @CommonUser Thanks for the information, the firmware version V5.31P0 has included the solution. Just arrange schedule to reboot all APs to clear the wrong status will help it return to normal. If still the same after reboot, please collect Diagnostic file of controller and one of limited AP for us to check. Thank you…

Hi @CommonUser Could you click More information icon on the above bar to get Limited AP reason and provide USG and AP firmware version for us? If the limited status is due to “VLAN LAN PROVISION”, it’s a known issue recently been found on controller that limited AP status occurs after AP upgraded firmware. But it will not…

Hi @GiuseppeR Because CNP provides advanced functions that are for enterprise models such as WAX630S, thus, SB model doesn’t support it, most of newer enterprise AP supports as the article mentioned. We are not yet have plan to implement CNP service on 6E APs, we’ll publish release if any news in the future. Yes, the IP…

Hi @GiuseppeR The AP Traffic widget in Side-wide Dashboard shows the usage statistic of the top ten applications used that provided by Connect & Protect (CNP) service. You can refer to the article for detail information of CNP features and license if you’re interested in the features.…