Zyxel_Judy  Zyxel Employee

HI @Zyxel_USG_User , To better assist you, we need remote access to your USG20W-VPN to investigate the issue. Please check your private messages for instructions on how to provide WAN access to your device.

Hi @Feco , Yes, in your network configuration, devices in LAN3 can communicate with devices in the LAN subnet.

You received the log as PING OF DEATH ATTACK and TCP PORT SCAN ATTACK when there are connection request packets or port scan to your router, this issue is unavoidable in the Internet environment. However, don’t worry about that because the system recognizes there are attacks, so do the protection your router and announce…

Hi @peos42 , Do you have any on-site fix/replace if paying for it? No, there are no local repair process in EMEA. How long will the RMA take? The turnaround time in EMEA is 10 working days How will my existing CLI license be added to the new device? Once you request RMA#, local support will help you to transfer the…

Hi @RichardXXX , The NETCONF disconnections are occurring due to cellular WAN interruptions. Nebula is not the cause of these continuous disconnections. You mentioned that you've been using 5G for approximately 6 months, but these frequent disconnections only started in the past 2 months. Could you please inform us of any…

Hi @PeterUK , Thank you for bringing this to our attention. We have confirmed this current behavior and plan to enable the Nebula firmware to update using the standby partition in an upcoming firmware update. Please stay tuned to our Security News & Release announcements for information about this enhancement. News and…

Hi @Xydocq , According to current specifications, the USG FLEX firewall series only supports DDNS synchronization using the interface IP, rather than the public IP address.

Hi @peos42 , Thank you for sharing your concerns. We recommend initiating an RMA (Return Merchandise Authorization) process for the following reasons: Your case presents an unusual situation where the Port Detection Status shows "Searching" or "Delivering Power," yet there are no apparent service impacts or practical…

Hi @Feco , The interface allows you to configure multiple VLAN entries. And, to use VLAN features, you would need a VLAN-capable switch connected to the device. For the LAN ports, please note that the SCR50AXE do not support VLAN fix on physical ports.

HI @Scapin , Regarding your first question, is there a way to tell which network (5G/4G) I'm connected to? To identify whether the issue occurs with 4G or 5G, please: Set the Preferred Access Technology to either "4G only" or "5G only" Connect to the SSID and monitor the connection behavior

Hi @Feco , The Nebula menu is designed to show features specifically supported by each device type. For instance, the screenshot shows features available for Security routers (SCR50AXE and USG Lite 60AX). Regarding the Static Route feature under Security Router > Interface - we confirm that SCR50AXE does support this.…

Hi @lucyparish , Could you check the device's label and let us know the model number?

Hi @Xydocq , To better assist you, please provide: Your DDNS server/domain The configuration steps you took before the error appeared Your Nebula organization and site names Also, please enable Zyxel support to help troubleshoot this issue.

Hi @Scapin , Please confirm if this issue occurs on 4G, 5G, or both networks. To resolve this, could you try: Contact your ISP to verify their supported frequency bands Go to Network Setting > Broadband > Cellular Band > Band Management Disable "Band Auto Selection" Select only the specific bands supported by your ISP

Hi @Lewpy , Thank you for providing this information. The upcoming firmware version V7.10 Patch 1 will be available for these APs you mentioned above. Please check the Wireless News & Release category next week for the V7.10 Patch 1 announcement. News and Release - Zyxel Community