Zyxel_Judy  Zyxel Employee

Comments

  • Hi there, As previously mentioned, the ZXHN H168A is not a Zyxel device. For assistance, please contact your ISP. Thank you.
  • Hi there, Thank you for your feedback. You can find the unsubscribe option in our marketing emails. It seems the email you shared is from the myZyxel Portal Service Maintenance Notification. These types of emails typically do not include an unsubscribe option.
  • Hi @Nmes , At this time, the Syslog feature only supports UDP. We understand that a more "secure" Syslog option could be beneficial for users, so we will evaluate this possibility. In the meantime, it would be helpful if you could provide more details about the scenario or location where you are deploying and need secure…
  • Hi there, Thank you for sharing your feedback and informing us of your request. We will begin the process, so please keep an eye on your email. To unsubscribe, please go to the bottom of the email content where you will find the option to do so. Regarding the option to delete your account in the profile, we will carefully…
  • Hi Marcus, You can refer to the recommendations in this FAQ to adjust your configuration and observe whether the issue is resolved: If the issue persists after applying all the recommendations, please provide the following information for further assistance: Client Devices: What types of devices are experiencing…
  • Hi @IT_SVY , If the NXC2500's current firmware is version V5.40, you need to upgrade to version 6.00P6 first, and then upgrade to version 6.10P2.
  • Hi @GiuseppeR , To enable IP passthrough mode on the NR5101, please follow these steps: Navigate to Broadband > Cellular > IP Passthrough Mode. Click the button to enable the feature. Choose the passthrough mode that best suits your needs.
  • Hi @castex49 , At the time of this writing, ZON doesn't support MAC Sonoma.
  • Hi @castex49 , At the time of this writing, ZON doesn't support MAC Sonoma.
    in Zon support Comment by Zyxel_Judy May 16
  • Hi @leesm803 , V4.50 (ABMJ.0) in your provided logs is the firmware version for the GS1920-48v2 switch. You can use the 4.80(ABMJ.0)C0 firmware file provided above. The latest firmware for the GS1920-48 v1 is 4.50 (AAOA.3)C0
  • Hi @mMontana , Thank you for sharing your feedback. In our initial evaluation, the NWA50AX, NWA90AX, NWA55AXE, WAX50AX Pro, and WAX90AX Pro were designed for use in homes and small businesses, so SNMP support was not included, as noted in the datasheet. However, we recognize that more home and small business users are now…
  • Hi @Sinfodex , Merci de nous avoir fourni les informations sur l'appareil. Nous avons résolu le problème, et vous pouvez maintenant ajouter votre FWA505 à Nebula. Thank you for providing the device information. We have resolved the issue, and you can now add your FWA505 to Nebula.
  • Hi @Sinfodex , Veuillez nous envoyer l'adresse MAC et le numéro de série de votre FWA505 via un message privé. Vous pouvez le faire en cliquant sur mon profil et en sélectionnant 'Message'. Nous procéderons à la vérification dès que nous recevrons vos informations. Please send us your FWA505's MAC address and serial number…
  • Hi @SJames , Could you let us know how you tested the speed? Did you use a tool like Speedtest or something similar? Also, could you describe your network topology? Additionally, if your FWA510's firmware is not at version 1.18(ACGD.1)C0, I recommend following the instructions in this article to upgrade to the latest…
  • Hi @leesm803 , Please upgrade to firmware version V4.80, which includes comprehensive information and logs that will assist us in diagnosing the issue you reported and enhancements as well. After upgrading, kindly share the results with us. If the problem persists, please download and submit the tech-support file for…
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