Zyxel_Judy  Zyxel Employee

Comments

  • Hi @Noddy , Whether two APs operate on the same or different channels, seamless roaming can still be achieved as long as they share the same SSID and security settings, and there is overlapping coverage between them. Don’t worry and experience a new level of wireless connectivity with Zyxel! 😊
  • Hi @stone17 , For a more comprehensive analysis, kindly gather the diagnostic file after the AP rebooted. You can then share it with us through a private message by navigating to: My Account > Message. You can find the procedure to collect the diagnostic file in this FAQ. By the way, please enable Zyxel support by going to…
  • Hi @Noddy , Thank you for your interest in the Zyxel NWA210AX AP. The NWA210AX supports both smart mesh and roaming features. However, it's important to clarify that smart mesh and roaming serve different purposes and are not directly related. Nebula Smart Mesh allows an AP (Repeater AP) to connect to the network through…
  • Hi @Lorcan , From your description and the network diagram provided, we assume that the DHCP server is at the Mikrotik Router for all clients in your network. In this scenario, please ensure that the switch port to which the 'problematic” AP is connected has the appropriate VLAN settings configured. This includes the…
  • Hi @jpblanch75 , The AP operates at Layer 2 and simply forwards the packets. The assignment of IP addresses, whether IPv4 or IPv6, is usually handled by a DHCP server elsewhere in the network. If your Android and iOS devices are obtaining IPv6 addresses, please check the settings on your DHCP server or router. Ensure that…
  • Hi @Xastur87 , You mentioned experiencing a similar issue with Telekom. To clarify, does this mean you lose connection when activating 5G on band N78, or are you unable to utilize any of the 5G bands? Firstly, please verify with your ISP if your current APN supports 5G. Regarding another user who lost connection upon…
  • Hi @jpblanch75 , Fast roaming using 802.11r requires a controller role to help formulate a set of keys. However, in standalone mode, the AP does not have this controller role, making it unsuitable. This is an inherent limitation of this feature. Both Nebula cloud mode and AP controller mode have the controller role…
  • Hi @Carlsap , For monitoring the wireless SSID performance and reliability, I would recommend considering Zyxel's Nebula Control Center (NCC). The NCC provides a centralized management platform that offers real-time monitoring, analytics, and troubleshooting tools. It can give you insights into the performance of each AP…
  • Hi @Jambojames , Thank you for your valuable feedback and experience. While we typically advise implementing the DCS configuration to ensure the AP operates on the optimal channel, we also recognize that there may be instances where users prefer to disable the 2.4GHz and 5GHz bands on specific APs. We're considering this…
  • Hi @itcrt , Thank you for the information. Based on your description, it appears that there might be Broadcast/Multicast packets in your network. We suggest enabling both Broadcast Storm Control and Multicast Storm Control on the AP (as WAX510D supports this) and on the switch port to which the AP is connected. To do this,…
  • Hi @UMB , You can download the latest firmware of NWA5123 at this EOL link: End of life | Zyxel
  • Hi @Jamiewyc , We continue to recommend the DCS function for its functionality and convenience. However, if you wish to disable specific bands on individual APs, please refer to the CLI provided below. Router> enable Router# configure terminal Router(config)# wlan-radio-profile RADIO_SETTING_TYPE_2 Router(config-wlan-radio…
  • Hi @Jamiewyc , Once the DCS is activated, the AP will automatically scan and select the optimal channel in an environment with minimal interference. This eliminates the need for manual channel configuration to mitigate co-channel interference. Regarding the MAC address displayed on the channel analyzer, it presents the…
  • Hi @itcrt , The SSID tag function allows users to activate or deactivate the SSID on individual Wi-Fi access points. For detailed configuration instructions, please refer to the following FAQ:
  • Hi there. We monitored the Live Tool > Traffic of APs at 11:00 AM (UTC+2) today and observed varying usage across different APs: Reštika at 4.1 Mbps, Terasa pri bare at 3.2 Mbps, Recepcia kuchynka at 3.1 Mbps, and Dom-Chatka at 3.0 Mbps, among others. If you'd like to verify the accuracy of the Live Tool's traffic data, we…
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