Zyxel_Judy  Zyxel Employee

Hi @valerio_vanni When using manual configuration, the script will be generated automatically but won't be visible in the local GUI. The script is only displayed once - specifically when using the VPN Wizard and immediately after completing the configuration process. As for your other question, we've created a new post to…

Hi there, Thanks for your message. After reviewing the license key your shared, it's a perpetual license. The perpetual license is EOL and stop support on April 1st, 2023. Here's the announcement for your reference: It's unable to reactive the license.

Hi @GiuseppeR , We were unable to reproduce the reported issue on our site. If possible, please record a screen video showing the steps that trigger the problem? This would help us better understand and resolve the situation.

Hi @Edvard , To provide better support, please check your Community inbox and share your license key with us. We will review it and get back to you shortly.

Hi @antonalberdi , We attempted to replicate your issue by upgrading the GS1900 from V2.70 to V2.90, but we couldn't reproduce the problem in our environment. Please try the following: Turn on Javascript and Cookie setting in your web browser. Turn off Popup Window Blocking in your web browser. If the issue persists,…

Hi @Bootstrap , Based on your description, we suspect there may be an issue with your AP's uplink connection. Please troubleshoot by check and change: The AP's uplink port Different Ethernet cable If you've followed the above recommendation and the issue persists, please enable Zyxel support. Additionally, please provide…

Hi @GiuseppeR , Since your phone can detect the 2.4GHz SSID on channel 6, this confirms the AP is broadcasting 2.4GHz signals normally. If only your IoT device cannot detect the 2.4GHz signal when the SSID has all three bands (2.4/5/6GHz) enabled, this likely indicates a WiFi driver issue with the IoT device. As a best…

HI @iconboy , Regarding the weak signal, there are two access points, and I believe the TV is connecting to the one that is farther away. You can assign a tag to the closest AP and configure the SSID for the Sony TV to ensure it connects to the nearest AP. Please follow the instructions in the article for this setup. If…

Hi @GiuseppeR , I was unable to see WIFI-Master transmitting at 2.4 GHz Could you clarify how you verified the absence of the 2.4GHz SSID when using a single SSID with all three bands enabled? Did you use network analysis tools like inSSIDer, check the WiFi list on your end device, or use another method? We would…

Hi @Aballo , We are happy to assist you with your USG FLEX requirements. However, regarding Starlink features, we are unable to provide support - please contact Starlink directly for assistance with those matters.

Hi there, The script available through "Get From Server" is generated after you configure VPN using either the Wizard or manual setup. Please note that when using the VPN Wizard, you can only view this script once, immediately after completing the configuration process.

Hi @GiuseppeR , Thank you for your feedback. We are currently working on resolving this issue. We will notify you of any updates.

Hi there, As discussed in our private messages, you can check the event logs to see which AD users are connecting through the captive portal.

Hi @iconboy , From the previous cases, it seems like the Sony TV is entering sleep mode after a period. Please disable any auto-sleep or power-save functions. Moreover, the Sony TV's signal strength is not good at -72dBm. If relocating the Sony TV is not possible, please move the NWA130BE closer to the TV. Please attempt…

Hi @Wil , To clarify the issue, could you share with us: The USG FLEX 500H's diagnostic file: And the console log with the txt file.